Principal Product Manager Technical - Recipient Experience

Description

Do you have a passion for setting the strategic vision and building new customer-facing experiences that are used by millions? The Recipient Experience team is hiring!

We build experiences for the Amazon retail site and mobile app to provide customers with effortless order management, tracking, and agency over their orders. Throughout the customer experience, we also make it easy for customers to engage with their past purchases, repurchase, and discover new products.

We are redesigning the post-purchase experience for our customers worldwide. Our team owns and builds customer-facing experiences which help us realize our mission of providing a perfectly executed, transparent, and flexible delivery experience that customers LOVE. Post-purchase surfaces drive billions in customer visits annually - customers are highly attentive, frequently checking updates in real time - yet these surfaces remain primarily optimized for order tracking. At Amazon, we are known for our customer obsession.

We are seeking a Principal Product Manager - Tech to lead monetization strategy across post-purchase surfaces. You will be responsible for evolving post-purchase pages and notifications into surfaces that help customers find relevant products, services, and programs through organic recommendations and sponsored experiences. This role will unlock value through personalized discovery and monetization, reinforcing the value of shopping with Amazon while driving engagement and building long-term customer trust.

You will:

* Own development and communication of the long-term monetization vision and goals for post-purchase surfaces
* Define customer requirements and use case prioritization for organic recommendations and sponsored experiences
* Own the test-and-learn roadmap and be responsible for business results, balancing revenue generation with customer experience quality
* Collaborate with advertising teams (Ads, Stores Monetization, Sponsored Products, etc.) and organic shopping teams (Add to Delivery, Buy Again, Subscribe & Save, etc.) as well as design, technical, science, and other business stakeholders across the company to launch innovative monetization features and programs.
* Establish guardrails, frequency caps, and relevance thresholds that protect the customer experience as monetization scales
* Monitor and react to customer needs and feedback, constantly improving and expanding the experience


Candidates should have strong customer focus and business judgment, and be skilled at breaking down complex, high-level ideas into executable features and distinct phases. The ability to influence cross-functionally at all levels, including VP/SVP stakeholders, will be critical to success in this role.

Key job responsibilities
Key Job Responsibilities

* Innovating on behalf of our customers to unlock monetization opportunities across post-purchase surfaces
* Setting the multi-year monetization strategy and managing the product life cycle from strategic planning to tactical execution across multiple lines of business
* Ownership of the monetization product suite and its business expansion, measures of success, and roadmap
* Partnering with advertising teams (Ads, Stores Monetization, Sponsored Products) and organic shopping teams (Add to Delivery, Buy Again, Subscribe & Save) to design and scale both sponsored and organic placement strategies
* Prioritizing engineering work while balancing the requirements of customers, advertisers, and stakeholders
* Evangelizing the monetization vision both internally and externally, representing the team in OP planning and cross-org forums
* Working with key stakeholders across Advertising, Retail, Delivery Experience, Notifications, and Science to identify and drive product solutions
Defining product strategy and requirements based on an intimate knowledge of the customer, technology, and ad-tech ecosystem
* Establishing product goals and reviewing success metrics to achieve commercial success while protecting customer trust

Basic Qualifications

- 10+ years of product or program management, product marketing, business development or technology experience
- Bachelor's degree
- Experience with feature delivery and tradeoffs of a product
- Experience owning/driving roadmap strategy and definition
- Experience with end to end product delivery
- Experience contributing to engineering discussions around technology decisions and strategy related to a product
- Experience technical product management

Preferred Qualifications

- MBA, or Advanced degree
- Experience building high-velocity ad products
- Track record of launching revenue-generating features while maintaining or improving customer satisfaction
- Understanding of machine learning and personalization technologies as they apply to product recommendation

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.