Technical Account Engineer
Bask Health
Technical Account Engineer
Bask Health
Builds software for branded telehealth businesses
Bask Health · United States (Remote) · Full-time · Posted 2026-11-13
Workplace: remote
Department: Customer Success Engineering
Bask Health is a software platform that enables entrepreneurs, doctors, and healthcare businesses to launch, manage, and grow direct-to-consumer telehealth businesses.
Our platform brings together patient experiences, clinical workflows, pharmacy operations, and commerce tools in one place.
We're an entrepreneurial, product-focused team that values ownership, technical excellence, and building software that solves real problems. Our teams work closely across product, engineering, customer success, sales, and company leadership to bring new capabilities to market and continuously improve the platform.
At Bask, technical account engineering helps customers maintain reliable, effective operations as their businesses grow. We value strong technical judgment, proactive problem-solving, clear communication, and people who take ownership of resolving technical challenges that affect customer success.
We're looking for a Technical Account Engineer to help Bask Health's merchants maintain reliable technical operations, resolve complex platform challenges, and make effective use of our software.
This role combines ongoing technical account ownership, integration troubleshooting, platform configuration guidance, and cross-functional problem-solving.
You'll work with an assigned group of customer accounts to understand their technical environments, operational workflows, and recurring challenges.
Our customers include entrepreneurs, e-commerce operators, online business owners, and healthcare businesses using Bask Health to operate direct-to-consumer telehealth services.
You'll develop a detailed understanding of Bask Health's platform and how its technical capabilities support customer operations.
Our software brings together merchant storefronts, patient questionnaires, checkout experiences, clinical workflows, pharmacy-related processes, and other business capabilities.
You'll help customers maintain working configurations and address technical issues that interfere with their use of the platform.
You'll serve as a technical point of contact for assigned accounts when they need deeper guidance or investigation.
You'll work closely with customer success managers to understand each customer's business priorities and the technical challenges affecting their experience.
You'll develop familiarity with customer configurations, supported integrations, and important operational workflows.
You'll identify recurring technical issues and help customers address underlying causes rather than repeatedly relying on temporary fixes.
You'll investigate problems involving APIs, webhooks, authentication, configuration settings, and data exchange.
You'll use available logs, browser diagnostic tools, and technical documentation to understand reported problems.
You'll reproduce technical issues when possible and document relevant findings.
You'll distinguish between customer configuration errors, integration failures, product defects, and broader platform incidents.
You'll coordinate with technical support teams when issues require structured escalation or additional investigation.
You'll collaborate with software engineers when a problem requires code-level analysis, infrastructure expertise, or a product fix.
You'll provide clear technical evidence, reproduction steps, customer impact information, and troubleshooting history when escalating issues.
You'll work with product managers when recurring customer challenges indicate product limitations or opportunities for improvement.
You'll help customers understand supported configuration options and technical alternatives.
You'll participate in technical account reviews to discuss recurring issues, integration health, platform usage, and upcoming technical needs.
You'll provide recommendations that help customers maintain stable and effective workflows.
You'll assist customers with technical changes that affect existing integrations or platform configurations.
You'll help customers understand relevant product updates and any technical actions required to continue using supported features.
You'll coordinate with internal teams when customers need help preparing for significant configuration changes.
You'll support technical validation of customer workflows after relevant platform updates or issue resolutions.
You'll help identify technical risks that may affect important customer operations.
You'll communicate those risks to the appropriate internal teams and help coordinate preventive action.
You'll maintain clear communication with customers during technical investigations and escalations.
You'll explain technical findings in language that both technical contacts and business stakeholders can understand.
You'll keep customer success managers informed about issues that may affect account health or customer satisfaction.
You'll document customer technical environments, recurring issues, troubleshooting history, and outstanding action items.
You'll contribute to internal technical knowledge bases and customer-facing documentation.
You'll help create reusable troubleshooting guidance for common integration and configuration problems.
You'll identify patterns across customer accounts and recommend improvements to support procedures or product functionality.
You'll collaborate with customer success engineers on technical onboarding handoffs and post-implementation support.
You'll work with technical support teams to improve escalation quality and reduce repeated investigations.
You'll contribute to discussions about customer-facing platform reliability and technical service quality.
You'll help ensure that customer technical commitments are accurately documented and communicated.
You'll avoid promising custom development, unsupported integrations, or product changes without appropriate internal approval.
Because Bask Health supports healthcare-related businesses, you'll need to follow internal security and privacy requirements when investigating customer technical issues.
You'll recognize when a request involves clinical, pharmacy, or compliance responsibilities that must be handled by authorized specialists.
You'll provide technical guidance about software functionality without making clinical or pharmacy decisions.
You'll work in a remote, cross-functional environment where technical judgment, initiative, and accountability are important.
We're looking for someone with strong SaaS troubleshooting experience and the ability to manage ongoing technical relationships with customers.
You should be comfortable discussing integrations, configuration, reliability, and technical risks with both technical and nontechnical stakeholders.
You'll need to be organized, proactive, analytical, and capable of managing several customer technical priorities simultaneously.
Experience supporting merchant-facing SaaS platforms, e-commerce systems, or other transaction-heavy applications is particularly valuable.
Success in this role means helping customers maintain reliable platform operations, reducing recurring technical issues, improving technical account health, and strengthening long-term customer confidence in Bask Health.
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Builds software for branded telehealth businesses
Bask Health builds software for entrepreneurs, medical practices and developers launching online healthcare businesses under their own brands. Its platform brings patient intake, medical records and prescription order management into a shared system rather than requiring each clinic to assemble separate tools. Customers use a visual builder to configure questionnaires and patient portals, then coordinate consultations and medication fulfillment with outside providers. The company charges subscription fees plus costs tied to visits, pharmacy orders, shipping and transactions. Bask Health was founded in 2021 and is headquartered in New York City.
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