Part-Time

Service Specialist

Deadline 8/1/27
IST Management

IST Management

501-1,000 employees

Outsourced information lifecycle management services

Compensation Overview

$17 - $19/hr

Chicago, IL, USA

In Person

All work locations are in the Downtown Chicago area.

Category
Administrative & Executive Assistance (1)
Required Skills
Microsoft Windows
Customer Service

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Requirements
  • A high school diploma or equivalent GED is required.
  • The position requires long periods of walking and standing in the mailroom or service dock.
  • Professional appearance and demeanor are required.
  • Keyboarding and Windows PC skills are required.
  • Excellent verbal and written communication skills are required.
  • The ability to work effectively independently and in a team environment is required.
  • The ability to lift up to 55 pounds is required.
Responsibilities
  • Operate mailing, copy, and fax equipment.
  • Maintain high levels of customer care while demonstrating a friendly and cooperative attitude.
  • Perform shipping and receiving.
  • Order supplies.
  • Demonstrate flexibility in satisfying customer demands in a high-volume production environment.
  • Adhere to all safety procedures.
  • Perform other tasks as assigned.
Desired Qualifications
  • Customer service, hospitality, or retail background is preferred.
  • A college degree is a plus and may allow a fast-track plan to management.

IST Management Services outsources the lifecycle management of business information, handling tasks from inbound mail and complex print jobs to eDiscovery and litigation processing, as well as records and electronic document management. It combines people, processes, and technology to manage both physical and digital information, handling mail, printing workflows, and the storage and protection of electronic records and compliance data. The company differentiates itself by offering end-to-end information management with a strong emphasis on customer support and advanced technology across the entire information lifecycle. Its goal is to help organizations capture, store, retrieve, and manage information securely and compliantly to improve decision-making and operations.

Company Size

501-1,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Atlanta, Georgia

Founded

1997

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Simplify Jobs

Simplify's Take

What believers are saying

  • IST’s 2026 blog shows active hiring, signaling continued service demand and expansion.
  • New kiosks and smart lockers deepen campus mailroom deployments and raise switching costs.
  • Managed Review and Virtual Support Center openings expand higher-margin legal and back-office services.

What critics are saying

  • Labor-intensive outsourcing faces margin pressure if clients cut spending or renegotiate contracts in 2026.
  • Brand confusion with unrelated IST entities obscures transparency, hiring signals, and investor diligence.
  • A major data-handling failure in eDiscovery or records workflows would damage trust and contract renewals.

What makes IST Management unique

  • IST bundles facilities management, mailrooms, records, and eDiscovery into one onsite operating layer.
  • Its proprietary IST Suite sits on top of existing client environments, reducing implementation friction.
  • Long-running university and legal-services relationships show sticky, operationally embedded service delivery.

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Paid Time Off

Paid Holidays

401(k) Retirement Plan

Bonus Incentives

Pet Insurance

Company News

IST Management
Nov 29th, 2022
Faster, Convenient Mail with IST Kiosk & Smart Lockers

When IST Management began partnering with Northeastern University in 2021, IST Management introduced the Kiosk Application and Smart Locker to their mail operations to improve production and reduce service times.

IST Management
Sep 29th, 2022
IST: The Best & Brightest Team

For the last ten years, IST Management has won Atlanta's "Best and Brightest Companies to Work For" and the National award, " Best and Brightest Companies to Work For," for the last seven years.

IST Management
Jun 30th, 2022
IST Management hires Sherry

Sherry joins IST Management from the international law firm Alston & Bird, where she collaborated across teams of technology and financial professionals to develop cost-effective, efficient, and creative means to review and analyze electronic data.

IST Management
Jun 4th, 2022
IST Supports Your Business Where You Need It

IST Management developed the IST Self-Check-In Kiosk application to enhance the package pick-up experience for Centralized Mailrooms.

IST Management
Dec 14th, 2021
IST Management Services, Inc launches two new divisions: Managed Review and the Virtual Support Center

IST Management Services, Inc launched two new divisions: Managed Review and the Virtual Support Center.