Customer Service & Property Administrator

JLL empowers you to shape a brighter way.  

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Shaping the future of real estate for a better world 

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. 

We bring to life a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way. 

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat. 

What this opportunity involves:

As the welcoming face and voice of Wynnum Plaza, you'll be the first point of contact for customers, retailers and visitors at our Centre Management office, setting the tone for every interaction that follows. This part-time role blends front-of-house customer service with hands-on property administration, giving you variety across your week rather than a single repetitive task. You'll manage accounts payable processing, support the Operations team with purchase orders and contractor compliance, and keep the Centre running smoothly behind the scenes. At JLL, we believe the most effective teams are built when everyone is empowered to thrive, and in this role you'll have genuine ownership over how customers experience the Centre and how efficiently it operates administratively. If you enjoy balancing people-facing work with accurate, detail-driven admin, and want to be part of a close-knit team that values reliability and warmth in equal measure, this could be the right fit.

An overview of the role:

• Greet and assist customers, retailers, contractors and visitors at the management office reception, resolving enquiries at first contact wherever possible.
• Manage the office telephone line and general enquiries mailbox, ensuring messages are recorded and actioned promptly.
• Handle customer feedback and complaints courteously, escalating to the Centre Manager where needed and maintaining the feedback register.
• Maintain contractor, visitor and key/access card registers in line with Centre WHS procedures.
• Process creditor invoices accurately and on time through JLL CAAPS, matching them to purchase orders and the correct budget coding.
• Set up and maintain vendor records, follow up supplier queries, and prepare regular accounts payable reporting.
• Support the Operations team by raising, tracking and closing purchase orders and maintenance work orders.
• Log maintenance requests from retailers and customers and pass them promptly to the Operations team.
• Maintain contractor compliance records, tenant insurance registers and filing in accordance with JLL procedures.

Sounds like you? This is what we are looking for:

Required qualifications:

• A minimum of 2 years' experience in a customer service, reception or administration role.
• Experience in accounts payable or invoice processing.
• Exceptional written and oral communication skills, with a professional and friendly presentation.
• Confidence handling difficult conversations and complaints calmly and professionally.
• Strong attention to detail and numerical accuracy.
• Computer literacy to an intermediate level, including Microsoft Excel, Outlook and Word.
• Excellent time management and organisational skills, with the ability to balance front-desk enquiries against processing deadlines.
• Self-motivated and comfortable working unsupervised, while contributing well to a small team.

Preferred qualifications:

• Experience in a shopping centre, retail or commercial property environment.
• Familiarity with finance or property management systems, such as MRI.
• A flexible, adaptable approach with a positive attitude toward new tasks and changing priorities.

Benefits:

• Great employee discounts off fitness, wellbeing & other renowned brands
• 18 weeks paid maternity leave
• Private Health Insurance Discounts
• Active Social Club
• Employee assistant program
• Novated Lease for EV cars
• Paid time off for volunteer work
• Career Opportunities with Australia's #1 Commercial Real Estate firm
• Premium offices

What you can expect from us:  

You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you. 

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce. 

Interested candidates, please apply following the link below quoting job reference number REQ542093

Location:

On-site –Brisbane, QLD

Job Tags:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [email protected]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.