Incident Support Manager
About the job
- A bachelor's degree in information technology or a related field is required.
- At least 10 years of experience in information technology operations or network incident management is required.
- ITIL version 3 and Certified Incident Manager certifications are required.
- The role requires a favorably passed five-year background investigation required by U.S. Customs and Border Protection policies before beginning work.
- Lead incident management and restoration efforts.
- Coordinate response teams during major outages or critical events.
- Ensure proper documentation, root cause tracking, and reporting.
- Liaise with U.S. Customs and Border Protection Incident Managers and senior leadership.
- Drive continual service improvement through process evaluation.
- CCNA or CCNP certification is preferred.
- Prior Department of Homeland Security or U.S. Customs and Border Protection network operations experience is preferred.
About the company
Computer World Services provides IT services and support to the Federal Government, focusing on mission-critical and enterprise needs. Its offerings include IT operations and maintenance, systems architecture and engineering, cloud solution services, agile software development, call center outsourcing, and cybersecurity. The company works by delivering a range of services through a staff of 400+ across 20+ federal customers worldwide, pairing hands-on operations with engineering, cloud, and security capabilities to meet government missions. It differentiates itself through formal quality and process certifications (ISO 9001:2015 and CMMI-DEV Level 3) and a track record of ongoing process improvement. The company’s goal is to provide reliable, secure, and scalable IT support and development to federal agencies, ensuring mission success and continual performance improvement.
Company Size
201-500
Company Stage
N/A
Total Funding
N/A
Headquarters
Falls Church, Virginia
Founded
1990
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Simplify's Take
What believers are saying
- AMIC extended CWS's $213.3 million Air Force cyberspace contract through October 2, 2031.
- CWS won a $19.8 million Integrated Air Force Network Operations and Services award in April 2026.
- FY2026 YTD obligations reached $40.8 million across 30 actions, signaling active capture.
What critics are saying
- CWS's GSA MAS period ends September 15, 2026, forcing recompete pressure.
- GAO protest B-424228 remains open through November 12, 2026, risking DFAS revenue.
- Air Force concentration and bid protests expose CWS to contract loss and shrinkage.
What makes Computer World Services unique
- CWS holds GSA MAS, OASIS+, ITES-3S, and CIO-SP3 vehicles across 2026.
- It serves 20-plus federal customers globally with ISO 9001 and CMMI-DEV Level 3.
- Its Air Force network operations and cybersecurity work sits inside mission-critical systems.
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Benefits
- Hybrid Work Options