Director, Customer Success

Director, Customer Success (EMEA)

As our EMEA Customer Success organization continues to evolve, we're looking for a strategic and commercially minded Customer Success leader to help shape the next phase of growth for our customers, team, and business.

As Director, Customer Success, you'll lead a team of Customer Success Professionals while helping some of the world's leading brands maximize the value of CreatorIQ. You'll bring a combination of Customer Success leadership, enterprise commercial expertise, and creator marketing knowledge to drive retention, growth, and long-term partnership success across EMEA. As a member of the EMEA Customer Success leadership team, you'll own portfolio performance, forecasting, strategic customer engagement, team development, and operational excellence while helping shape the future of Customer Success at CreatorIQ.

Location: London, UK (Hybrid, 3 days per week in office)

Travel: Approximately 20% travel across EMEA customer locations.

In this role, you’ll get to:

• Lead, coach, and develop a team of Customer Success Professionals while fostering a culture of accountability, performance, and customer-centricity.

• Own portfolio performance across EMEA, driving customer retention, growth, forecasting accuracy, risk mitigation, and long-term customer success.

• Build trusted relationships with executive stakeholders and help enterprise brands maximize the impact and maturity of their creator marketing programs.

• Partner closely with Sales, Product, Marketing, Professional Services, and Support to advocate for customer needs and influence strategic business outcomes.

• Apply industry knowledge and market insights to help customers evolve their creator marketing strategies and achieve measurable business outcomes.

• Serve as a senior leader within the EMEA organization, driving escalations, operational priorities, organizational development, and cross-functional initiatives.

Who you are and what you’ll need for this position:

• 8+ years of experience leading Enterprise Customer Success, Strategic Account Management, or related customer-facing teams within SaaS, MarTech, AdTech, Social Media Technology, or Creator Marketing organizations.

• Proven experience leading Enterprise Customer Success or Strategic Account teams with responsibility for retention, renewals, expansion, customer growth, and portfolio performance.

• Demonstrated success developing and leading high-performing Customer Success Professionals and Managers while fostering a culture of accountability, collaboration, and continuous improvement.

• Strong executive presence with experience advising senior stakeholders, including CMOs, Heads of Influencer Marketing, Heads of Social, VPs, and other senior business leaders.

• Strong commercial acumen with ownership of retention, revenue growth, forecasting, and strategic customer outcomes.

• Experience managing strategic enterprise customer relationships, executive business reviews, complex escalations, and high-impact customer risk situations.

• Ability to independently lead cross-functional initiatives and influence outcomes across Sales, Product, Marketing, Professional Services, and Support teams.

• Direct experience within influencer marketing, creator economy, creator technology, social media technology, MarTech, or a closely related industry strongly preferred. Candidates from creator marketing platforms, social/creator agencies, or brand-side creator marketing organizations are especially encouraged to apply.

• Demonstrated understanding of creator marketing trends, influencer strategy, measurement frameworks, and the evolving creator economy landscape.

• Proficiency with CRM platforms (Salesforce preferred) and experience leveraging AI tools to improve productivity, customer insights, forecasting, operational efficiency, and customer engagement.

• Excellent communication, presentation, and stakeholder management skills.

Confidence can sometimes hold us back from applying for a job. But there's no such thing as a 'perfect' candidate. Have 50% of the criteria? Excited about this opportunity? Interested about what we do at CreatorIQ? Please apply!

What you will get from us:

• People: work with talented, collaborative, and friendly people who love what they do.

• Guidance: utilize our learning platform to fully get the training and tools you’ll need to become successful here from your first day with us.

• Work/life harmony: 25 days vacation, floating and set holidays, wellness allowance, and paid parental leave.

• Stock options as part of our equity-sharing program.

• Healthcare coverage, encompassing mental health, physical therapies, dental, vision, cancer coverage, and more.

• Comprehensive perks program providing stipends for wellness, cell phone and internet, home office setup, mental wellness, professional development, plus occasional company-funded meal opportunities throughout the year.

Compensation, Benefits and Beyond:

We know that benefits play a significant role in your overall compensation. We invite you to review our benefits and perks.

Who we are:

CreatorIQ is enterprise infrastructure for creator marketing, trusted by more than 1,300 of the world's leading brands and agencies, including Beiersdorf, Delta Air Lines, Dentsu, Google, Nestlé, and Wella. Powered by the Creator Graph®, CreatorIQ's proprietary AI and intelligence foundation grounded in over 11 years of data, it’s built for teams, agents, and the entire enterprise tech stack. With headquarters in Los Angeles and offices in Austin, London, Manila, New York, San Francisco, and Warsaw, CreatorIQ’s global team moves quickly and deliberately because we're setting the pace for an industry that's still being defined.

Learn more at www.creatoriq.com and follow us on LinkedIn and Instagram.

At CreatorIQ, different perspectives make our work better. The people we hire come from different backgrounds and think in different ways — and that's exactly what helps us connect with each other, and with the customers and creators we serve.We are committed to fostering an inclusive, equitable, and empowering work environment where everyone can thrive, regardless of race, ethnicity, gender, sexual orientation, age, religion, disability, or any other characteristic that makes us unique. By embracing our core values of being intentional, pursuing excellence every day, embracing the journey together, and being a good human, we create an atmosphere that promotes collaboration and growth. Join us to celebrate differences, innovate together, and be a part of a business that is disrupting the marketing industry.

AI Transparency Notice

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications and note taking during interviews. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please refer to our Global Candidate Privacy Notice.