iGaming Operations Analyst

Job Description

Your daily pitch 

Are you ready to turn data, insights and great execution into a winning iGaming experience? As our iGaming Operations Analyst (m/f/x), you’ll be at the heart of our day-to-day gaming operations, connecting performance insights with actions that make a real difference. You’ll analyse game and customer performance, tackle operational challenges and work closely with teams and gaming suppliers to keep our offering performing at its best. From testing new releases to digging into KPIs, you’ll have plenty of opportunities to challenge what’s possible and continuously improve how we play. If you enjoy combining analytical thinking with hands-on problem-solving in a fast-moving iGaming environment, step onto the pitch.

Your playing field:

• You investigate operational and customer escalations, finding effective solutions and turning recurring issues into opportunities to improve the customer experience.
• We empower you to use KPI, game and performance analysis to uncover insights that support smarter operational decisions.
• You build strong relationships with gaming suppliers, helping to keep game releases, lobbies and gaming pages running at their best.
• We collaborate across teams to strengthen processes, share gaming knowledge and support effective player management.
• You analyse game, customer segment and website performance, identifying opportunities to optimise the overall user experience.
• We count on your attention to detail when validating data across different sources, helping ensure our reporting remains accurate and reliable.
• You test products and games ahead of release, putting compliance, functionality, gameplay and user experience under the spotlight.
• We challenge you to continuously improve how we operate, using data to raise our game.

Qualifications

Which skills you should bring to the pitch:

• Experienced. You have at least 2 years of experience in a similar role in the gaming industry and were able to collect some valuable knowledge about game suppliers. Would be a big plus if you're coming with Games background. 
• Team Player. You are ready to roll up your sleeves and want to add value to an already successful team.
• Gaming knowledge. You understand gaming supplier performance reporting and know how to analyse game performance.
• Ambition. You bring a passion for gaming and a creative mindset to be able to think outside the box.
• Data driven. You have a natural talent to structure data for insightful reports and previously gained experience with Excel.
• Solution and Process Oriented. You keep a positive attitude when faced with challenges and always find the best way out while making sure to structure your work toward deadlines.
• English fluency. You communicate confidently in written and spoken English and can work effectively across teams and partners. German would be a plus.

Additional Information

This is how we score with you

• Established International Group. We have a solid foundation on which to grow.
• Personal and Professional Growth. We offer you opportunities to develop and grow to unlock your potential.
• Relocation Support. To make your move to Malta as smooth as possible.
• Competitive Package. We care for our employees, offering an indefinite contract, competitive salary, insurances (private health, dental, private accident, sickness and life) and free parking.
• On-site childcare. We’ve got a game plan to support you and your 3+ year old kids.
• Sports Incentive. We want you to remain active and will subsidise a gym membership of your choice.
• Modern offices. Our very own Tipico tower provides an open plan space with the latest technology.
• Events. Sponsored Charity and Team gatherings, we like to have fun together as one team and reinforce our connections.
• Supportive Environment. We believe in collaboration and working together as a team but we also give importance to the uniqueness of each and every one of us.

Think a career at Tipico’s right for you?

Apply now and join our winning team! If you have any questions or comments about this role, our TA team is happy to help you! Feel free to reach out to us on our social media channels

We look forward to your application!