Technology Support Engineer
About the job
- At least 7.5 years of professional experience.
- 15 years of full-time education.
- Expert-level Red Hat Enterprise Linux architecture and operations across RHEL 7, 8, and 9.
- Expert-level Linux infrastructure architecture, operations, security, hybrid cloud, and cloud-native practices.
- Experience with Red Hat Satellite, multi-site RHEL high-availability clusters, geo-redundant configurations, RHEL migrations, version upgrades, and lifecycle management.
- Expert AWS experience with EC2, VPC, Route 53, RDS, S3, CloudFront, EKS, IAM, Security Hub, GuardDuty, Config, and Inspector.
- Expert Terraform infrastructure as code, including Terraform Enterprise, plus Ansible, AWX/Tower, and CloudFormation.
- Experience with Python scripting for infrastructure tooling, CI/CD pipelines, Jenkins, GitLab CI, and GitHub Actions.
- Experience with observability tools including Prometheus, Grafana, ELK/OpenSearch, and Datadog.
- Knowledge of Zero Trust, CIS/STIG, vulnerability lifecycle management, BGP, OSPF, SD-WAN, TLS/PKI, and ServiceNow architecture integration.
- RHCSA and RHCE certifications are required.
- AWS Certified Solutions Architect – Professional certification is required or must be achieved within six months.
- Bachelor's degree in Computer Science, IT, or Engineering.
- Ability to provide technical leadership, communicate with senior stakeholders, mentor and develop personnel, manage vendors, and make strategic decisions.
- Resolve incidents and problems across multiple business system components and ensure operational stability.
- Create and implement Requests for Change and update knowledge base articles to support troubleshooting.
- Collaborate with vendors and support service management teams with issue analysis and resolution.
- Provide strategic technical leadership across L2 and L3 Linux operations.
- Own the health, architecture, security, and evolution of the Linux infrastructure landscape.
- Drive cloud-native and hybrid cloud strategies and establish governance frameworks for Linux platforms.
- Lead architectural reviews, proof-of-concepts, and technology evaluations.
- Drive platform modernisation initiatives involving containerisation, immutable infrastructure, and cloud-native operations.
- Develop the Linux infrastructure roadmap and present it to senior leadership and stakeholders.
- Serve as the technical escalation authority for critical P1/P2 Linux incidents.
- Lead major incident bridges and coordinate resolution across teams and vendors.
- Perform forensic analysis of failures spanning kernel, storage, network, and security layers.
- Define root-cause analysis standards and address systemic issues through architectural improvements.
- Own disaster recovery planning, testing, and execution for Linux infrastructure.
- Establish capacity planning models and enforce SLA/OLA commitments.
- Architect and govern the enterprise RHEL lifecycle management strategy using Red Hat Satellite.
- Lead large-scale RHEL migrations, version upgrades, and standardisation projects.
- Lead and operate multi-site RHEL high-availability clusters and geo-redundant configurations.
- Architect AWS landing zones and account structures for Linux workloads.
- Implement disaster recovery on AWS using Route 53, RDS, replication, multi-region, and multi-availability-zone deployments.
- Lead cloud cost governance involving Savings Plans, reserved capacity, and cost allocation strategies.
- Oversee AWS Security Hub, GuardDuty, Config, and Inspector for compliance-driven Linux operations.
- Evaluate and adopt AWS-native services to reduce infrastructure management overhead.
- Establish and govern infrastructure-as-code using Terraform, Ansible, and CloudFormation.
- Define coding standards, peer-review processes, and CI/CD integration for infrastructure code.
- Champion SRE practices including service-level objectives, error budgets, toil reduction, and chaos engineering.
- Drive integration between IT service management, monitoring, and automation for self-healing infrastructure.
- Lead, mentor, and develop a team of Linux administrators.
- Define hiring criteria, conduct technical interviews, and contribute to workforce planning.
- Establish operational governance covering change management, CMDB accuracy, and compliance reporting.
- Own vendor management for infrastructure tooling and managed service providers.
- Represent the Linux infrastructure team in architectural review boards, audits, and steering committees.
- RHCA certification.
- Red Hat Specialist certifications, such as RHCS in High Availability or Ansible Automation.
- AWS Certified DevOps Engineer – Professional certification.
- ITIL v4 Foundation certification.
- A master's degree in Technology.
About the company
Accenture advises large businesses and public agencies on strategy, builds their technology systems and runs ongoing operations. Its teams connect business planning with implementation, covering areas such as cloud migration, cybersecurity and customer experience. Consultants work with clients to redesign processes, while engineers integrate software from technology partners and maintain the resulting systems for multinational organizations. Clients pay for project work or continuing services, including application support and business processes such as finance and customer service. Accenture was founded in 1989 and has its headquarters in Dublin, Ireland.
Company Size
10,001+
Company Stage
IPO
Headquarters
Dublin, Ireland
Founded
1989
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Simplify's Take
What believers are saying
- Business demand grew: October 2026 results showed $74.2 billion annual revenue, up 5% in local currency.
- Eligible US employees buy discounted stock: Accenture's purchase plan sells shares at 15% below market price.
- Client relationships run deep: Accenture has worked with 195 of its top 200 customers for more than ten years.
What critics are saying
- Bookings are not guaranteed revenue: most Accenture contracts let clients cancel quickly with little or no penalty.
- Promotions require AI adoption: Accenture's CEO said in March 2026 that employees must use its tools effectively.
- Federal hiring practices proved costly: Accenture settled discrimination allegations for $25 million in September 2026, without a liability finding.
What makes Accenture unique
- Its AI platform switches models: AI Refinery selects among prebuilt models according to cost, performance and other requirements.
- Accenture owns specialist Microsoft expertise: it cofounded the Microsoft-focused Avanade consultancy with the software maker.
- Consulting includes creative agencies: Accenture Song owns businesses spanning advertising, digital product design and customer engagement.
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Benefits
Health Insurance
Professional Development Budget
401(k) Retirement Plan
401(k) Company Match
Company News
Accenture will hold an Investor Day on October 14, where it is expected to detail its long-term strategy, AI monetisation plans, growth guidance, and margin expansion goals. The event follows a rebound in its shares after fears that AI would erode traditional consulting work. The stock hit a low of $118.15 in June, down from a January high of $291.09. It has since gained nearly 77%, helped by fourth-quarter results on October 1 and an expanded collaboration with Dell Technologies. Fourth-quarter revenue rose 6% to $18.7 billion, and new bookings reached $22.2 billion. Accenture expects fiscal 2027 revenue growth of 3% to 6% in local currency. It raised its quarterly dividend by 5% to $1.71 per share, payable November 13, 2026. Its market capitalisation is about $139.6 billion.
Accenture has acquired Sagacity, a London-based data and customer intelligence firm, to strengthen Accenture Song's AI-powered customer services. The deal brings more than 140 professionals to Accenture Song's UK and Ireland operations. Terms were not disclosed. Founded in 2005 by Anita Dougall, Malka Townshend, and Harry Dougall, Sagacity offers data assets, AI-enabled technology, and customer intelligence expertise. Accenture says clients want to connect data, AI, and operations into unified programmes that deliver measurable results. The move targets industries with large customer bases, such as utilities, retail, banking, and telecommunications. "Sagacity's deep expertise and outcome-focused approach will enhance our ability to help clients turn insight into action," said Sohel Aziz, senior managing director of Accenture Song, UK and Ireland.
TM Forum has launched a multi-year Trustworthy AI programme with Accenture to help telecoms deploy autonomous operations with verifiable trust standards. The initiative will deliver the industry's first Trustworthy AI Governance Certification, providing a benchmark for trusted AI deployment. Recent TM Forum research found that whilst 72% of communications service providers believe their AI capabilities are trustworthy, only 14% can verify their claims. The programme aims to transform AI trust from aspiration into measurable operational capability. The certification will help organisations assess governance maturity, workforce readiness, and operational accountability needed to scale AI autonomously. It will operate through TM Forum's AI-Native Collaboration Studios, where telecoms operators, vendors, and partners will contribute real-world use cases to shape the framework.
Accenture reported revenue of nearly $74.2 billion for fiscal year 2026, up 6.5% year-over-year, with net income of roughly $8.5 billion. The professional services firm serves approximately 9,000 clients globally with 814,000 employees. Microsoft generated revenue of nearly $331.8 billion in FY 2026, a 17.8% increase, with net income of approximately $133.7 billion. The company's net margin reached close to 40.3%. Both companies maintained a debt-to-equity ratio of approximately 0.3x. Microsoft's free cash flow reached nearly $67.0 billion, whilst Accenture's was roughly $11.6 billion. Accenture recently addressed a $25 million settlement with the Department of Justice regarding federal contracting practices. Microsoft faces securities fraud class action lawsuits involving AI and Copilot claims, alongside antitrust scrutiny and an IRS tax audit.
Accenture shares surged 17% on Thursday after reporting strong fourth-quarter results. The company posted revenue of $18.7 billion, up 6% year-over-year, while earnings per share jumped 46% to $3.29. Management's full-year revenue growth forecast of 4.5% exceeded analyst expectations of 4%. Net bookings rose 4% to $22.2 billion. The company plans to return at least $9.5 billion to shareholders this financial year. However, TD Cowen analyst Bryan Bergin maintained a hold rating, citing concerns that the stock is fully priced at 15 times forward earnings. He cautioned that one strong quarter may represent a cyclical bounce rather than structural growth acceleration. Despite this, Wall Street remains optimistic, with a "moderate buy" consensus rating. Accenture currently offers a 3.05% dividend yield.