Front Desk Agent

Job Description

As a Front Desk Agent, you are the first point of contact for our guests. You are responsible for delivering outstanding service through warm greetings, efficient check-in/check-out procedures, and prompt assistance throughout the guest’s stay. You play a critical role in creating a memorable guest experience that reflects the high standards of our hotel.

Key Responsibilities:

• Greet and welcome guests in a professional, friendly manner

• Handle check-in and check-out procedures efficiently and accurately

• Manage guest reservations, both walk-ins and pre-booked

• Address guest inquiries, requests, and complaints promptly and effectively

• Handle billing and payment transactions

• Coordinate with Housekeeping, Concierge, and other departments to meet guest needs

• Maintain knowledge of hotel products, services, and local attractions

• Ensure the front desk area is clean, organized, and presentable at all times

• Uphold confidentiality of guest information and hotel policies

• Follow hotel standard operating procedures and brand standards

Qualifications

Qualifications:

Education & Experience:

• High school diploma or equivalent is mandatory; a diploma in Hospitality/Tourism is highly advantageous

• Prior experience in customer service or hospitality roles is strongly preferred

• Recent graduates with substantive internship experience in Front Office operations will be considered

Required Skills:

• Exceptional verbal and written communication skills are essential

• Demonstrated strong interpersonal abilities and advanced problem-solving skills

• Proven capacity to excel in fast-paced environments and efficiently manage multiple tasks

• Proficiency in Microsoft Office suite and Property Management Systems (PMS), such as Opera or equivalent, is required

• Impeccable professional appearance and consistently positive demeanor are crucial

• Experience as a Night Auditor is highly valued

Candidates who do not meet all qualifications may not be considered for this position. The hotel reserves the right to verify all information provided by applicants.

Additional Information

Why Join Us?

• Opportunity to be part of a leading international hospitality brand.
• Career growth and development within Accor Hotels.
• Dynamic and supportive work environment.