Office Support Specialist

Overview

The OSA / Office Manager supports the administration, coordination, and day-to-day operation of company office locations and serves as a primary operational partner to the Facilities Manager. This position supports workplace services, facilities coordination, vendors, employee requests, purchasing, space management, reporting and analytics, safety and emergency preparedness, business continuity, and special projects. The position is primarily based at the Cleveland office and may provide future on-site support to another office location as operational needs require.

Responsibilities

Key Responsibilities

• Support daily office operations and workplace services alongside the Facilities Manager.
• Act as the primary contact for employee workplace and facilities needs.
• Coordinate maintenance, repairs, inspections, vendors, and facility projects.
• Manage employee onboarding/offboarding workspace requirements and office moves.
• Oversee workspace utilization, seating, conference rooms, and office resources.
• Coordinate meetings, events, office supplies, purchasing, and inventory.
• Support workplace safety, emergency preparedness, and business continuity efforts.
• Provide backup support for reception, mailroom operations, and special projects.

Analytics & Reporting

• Track and report workplace occupancy, office assignments, and utilization trends.
• Monitor maintenance issues, operational expenses, and efficiency opportunities.
• Develop reports, dashboards, and operational summaries for leadership.
• Recommend and help implement process improvements to enhance workplace services and employee experience.

Qualifications

Minimum Qualifications

• Strong organizational, communication, interpersonal, customer-service, and problem-solving skills.

• Ability to independently manage multiple priorities and follow assignments through completion.

• Strong attention to detail and ability to maintain accurate operational records.

• Ability to interact professionally with employees, executives, vendors, contractors, property management, and other business partners.

• Ability to exercise appropriate judgment when handling sensitive or confidential workplace information.

• Proficiency with Microsoft Office applications, including Outlook, Word, Excel, Teams, and PowerPoint.

• Ability to learn workplace-management, work-order, visitor-management, purchasing, shipping, and other business systems.

• Ability to organize and analyze operational information and prepare clear reports, summaries, and recommendations.

• Must possess and maintain a valid driver's license and be able to travel between the Mayfield Heights and Downtown Cleveland office locations as business needs require.

• Ability to perform routine physical Office Services activities, including walking office areas, conducting facility inspections, assisting with meeting and event setups, handling supplies and workplace materials, and lifting and carrying items weighing up to 50 pounds as needed.

Preferred Qualifications

• Previous experience in Office Services, workplace operations, facilities coordination, office management, corporate administration, property operations, or a related field.

• Experience coordinating vendors, workplace projects, purchasing, or facilities service requests.

• Experience working with spreadsheets, operational reporting, workplace data, or basic analytics

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion, or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available.

We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future