Full-Time
Client Manager
Updated on 1/30/2025
Symplicity
201-500 employees
Technology solutions for higher education institutions
Junior, Mid
Remote in USA
You match the following Symplicity's candidate preferences
Employers are more likely to interview you if you match these preferences:
- Bachelor’s degree
- Experience working with Symplicity's products
- Detail oriented; problem solving skills
- Communication skills (verbal and written)
- Strong interest in the Higher Education space
- Outgoing, high energy, friendly personality
- Personal initiative, self-motivated
- Team player, cooperative, flexible
- Ethical business standards
- Advance a trusted advisor relationship while driving towards successful delivery and implementation of any new services.
- Identify upsell and cross-sell opportunities within client base and work with Account Executives to ensure these opportunities.
- Continue expertise on industry and client best practices and trends.
- Develop client case studies, success stories, and references.
- Lead efforts to identify and turn around at-risk clients.
- Encourage customer feedback and participation through webinars, roadshows and feedback sessions.
- Work with the billing team to assist in any issues, invoices, and new sales quotes.
- Actively support quick and effective implementation of new Symplicity systems assigned in conjunction with Transition Support Specialists.
- Work with clients to establish critical goals, or other key performance indicators and aid the customer in achieving their goals.
- Engage in day-to-day communications with clients to ensure we are maximizing their experience and success with their Symplicity Systems.
Symplicity offers technology solutions that enhance career readiness and improve the student experience in higher education and other sectors. Their services include managing student conduct, ensuring Title IX compliance, and facilitating behavioral interventions. A key product is their virtual career fair tool, which connects employers with millions of qualified students. Symplicity stands out by providing software that promotes collaboration across departments and offers APIs for integration with other platforms.
Company Stage
Acquired
Total Funding
N/A
Headquarters
Arlington, Virginia
Founded
1996
Simplify's Take
What believers are saying
- Growing demand for virtual career fairs boosts Symplicity's market relevance.
- Expansion into international markets strengthens Symplicity's global presence.
- Acquisition of Orbis Communications enhances experiential learning solutions.
What critics are saying
- Integration challenges from Orbis acquisition may disrupt service delivery.
- Resource strain from global expansion could affect existing market service quality.
- Client adaptation to Gen Z demands may impact perceived value of career services.
What makes Symplicity unique
- Symplicity offers comprehensive solutions for higher education, government, and businesses.
- Their virtual career fair tool connects employers with 4 million students globally.
- Symplicity's API integrations enhance cross-departmental collaboration within educational institutions.
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Benefits
We offer full medical, dental, and vision insurance, and flexible spending. We also encourage employees to take advantage of our health and wellness breaks
We offer a 401k plan with an employer contribution match and commuter benefits
Work/Life Balance - With more than 50% of our staff working remotely, we work hard to accommodate different time zones and special work arrangements
We have awesome perks like group sports, health and wellness breaks, and 24/7 snacks, coffee, and tea for our in-office employees.