Full-Time

Senior Manager

Payer Operations

Posted on 11/1/2024

Spring Health

Spring Health

1,001-5,000 employees

Personalized mental health solutions for employers

Healthcare

Compensation Overview

$110k - $142.5kAnnually

Senior

Remote in USA

Category
Project Management
Strategy Development
Business & Strategy
Requirements
  • 7+ years of cross-functional experience in high-growth startups and/or healthcare systems, with deep expertise in operations, healthcare, and strategy.
  • Strong working knowledge of healthcare operations, claims processes, and payer-provider relationships.
  • Strong project management skills with a track record of delivering complex, cross-functional initiatives on time.
  • Excellent written, verbal, and listening communication skills.
  • Strong analytical and strategic thinking with attention to detail.
  • Collaborative leader who thrives in a culture of accountability, teamwork, and entrepreneurship.
Responsibilities
  • Define and drive the long-term strategy for the payer operations function, creating a clear roadmap that aligns with Spring Health’s growth objectives and payer partnership goals.
  • Lead as well as build a team to support cross-functional coordination and program management to ensure seamless execution of complex operational initiatives, driving alignment and meeting both internal and payer partner deadlines.
  • Monitor the end-to-end health of payer programs, reporting performance metrics and identifying opportunities for improvement to ensure long-term success and scalability.
  • Design and implement measurable, scalable processes that support efficient operations and future expansion as the payer business grows.
  • Manage payer relationships by representing operational performance, addressing partner concerns, and ensuring alignment with strategic objectives.
  • Act as a strategic thought partner, collaborating closely with Strategy, Product Marketing, Sales, and Customer Success to ensure new and existing payer programs are effectively positioned and supported in the market.
  • Partner with Product to inform the design and implementation of technology solutions that enhance operational efficiency and support payer program success.

Spring Health provides personalized mental health solutions aimed at improving employee well-being for organizations and health plans. Their approach, known as Precision Mental Healthcare, tailors mental health support to each individual, offering options that include digital resources, meditation, therapy, and medication. Users begin with a brief assessment that leads to a customized care plan and a list of appropriate providers from Spring Health's network. The platform is user-friendly, allowing users to schedule appointments and access wellness exercises easily. A Care Navigator is also available to offer clinical guidance and emotional support throughout the mental health journey. Unlike competitors, Spring Health focuses on delivering a highly personalized experience, ensuring that each user receives the most suitable care. The company's goal is to enhance mental health support in the workplace, making it accessible and effective for employees.

Company Stage

Series E

Total Funding

$452.3M

Headquarters

New York City, null

Founded

2016

Growth & Insights
Headcount

6 month growth

12%

1 year growth

36%

2 year growth

115%
Simplify Jobs

Simplify's Take

What believers are saying

  • Spring Health raised $100M in Series E funding, valuing it at $3.3 billion.
  • The company covers over 10 million lives, partnering with brands like Microsoft and Target.
  • Spring Health's Community Care solution addresses mental health equity and social determinants.

What critics are saying

  • Emerging startups with similar solutions may dilute Spring Health's market share.
  • Rapid AI advancements could outpace Spring Health's current offerings, reducing competitiveness.
  • Data privacy concerns may lead to regulatory scrutiny and loss of consumer trust.

What makes Spring Health unique

  • Spring Health offers Precision Mental Healthcare, tailoring solutions to individual needs.
  • The company provides a comprehensive platform with digital support, therapy, and medication options.
  • Spring Health's Care Navigator offers personalized clinical guidance and emotional support.

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Benefits

Retirement benefits

Paid time off

Healthcare benefits

Insurance benefits

Work-life benefits

Mental health benefits

INACTIVE