Front Office Intern
Marriott International
Front Office Intern
Marriott International
Manages and franchises hotels around the world
POSITION SUMMARY
As a Front Office Intern, you will be part of the Front Office team and gain hands-on experience in the daily operations of an international hotel environment. Under the guidance of the Front Office team, you will learn how to deliver a warm, professional, and personalized guest experience throughout the entire guest journey.
You will assist with guest check-ins and check-outs, including confirming reservations, assigning rooms, issuing room keys, and supporting payment procedures. You will welcome guests, respond to their questions and requests, provide information about the hotel and the local area, and help ensure that any concerns are handled efficiently and professionally.
You will work closely with Housekeeping and other hotel departments to follow up on room readiness, special requests, and guest needs. You will also learn how to use the hotel’s operational systems, review daily arrival and departure reports, identify special requests, and support basic administrative and cashiering procedures.
Throughout your internship, you will develop your communication, customer service, problem-solving, and operational skills while gaining a comprehensive understanding of Front Office operations.
You will follow all Marriott International policies and procedures regarding safety, security, confidentiality, professional appearance, and guest service standards. You will contribute to a positive working environment by collaborating with colleagues, communicating professionally, and consistently demonstrating genuine care for our guests.
PREFERRED QUALIFICATIONS
Education: Currently enrolled in a hospitality, tourism, business, or related educational program.
Related Work Experience: Previous hospitality or customer service experience is an asset but not required.
Supervisory Experience: None required.
Languages: Good command of English is required. Knowledge of French and/or Dutch is an asset.
License or Certification: None required.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
Manages and franchises hotels around the world
Marriott International manages and franchises hotels and resorts for leisure and business travelers, with brands spanning luxury stays, select-service hotels and extended visits. Its portfolio includes The Ritz-Carlton, Sheraton and Courtyard, giving hotel owners different formats for serving guests. Most properties belong to third-party owners: Marriott earns management fees tied to hotel revenue and profit, or franchise royalties for use of its brands and systems, while owning or leasing a small share itself. The company also licenses its names for branded residences and vacation ownership properties. With operating roots dating to 1927, Marriott is headquartered in Bethesda, Maryland.
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