Pier Coordinator

Job Title: Pier Coordinator

Location: New York, NY
Compensation: $18/hour + Weekly Bonus Incentive
Schedule: Full-time | Weekends & Holidays Required

About the Role:

New York Water Tours is seeking a reliable and energetic Pier Coordinator to support daily operations at our piers. This key role ensures smooth boarding processes, accurate passenger tracking, and top-notch customer service for our water tour guests.

Key Responsibilities:

• Manage pier operations including staff setup, equipment checks, and signage.

• Scan tickets and troubleshoot any issues.

• Accurately track and report passenger attendance and daily scan reports.

• Communicate with bus dispatch and management about schedule changes, delays, or closures.

• Monitor passenger data through internal platforms and submit all required forms.

• Ensure safety standards are met and incidents are properly documented.

• Handle mooring tasks including catching lines and securing vessels.

• Welcome guests, provide trip information, and promote tour upgrades.

• Conduct dock inspections and maintain a clean, efficient boarding area.

• Support a positive and professional environment for staff and guests.

Requirements:

• Ability to commute to Pier 40.

• Able to lift up to 50 lbs and stand for long periods.

• Excellent customer service and communication skills.

• Ability to work independently and stay organized under pressure.

• Willing to work outdoors in all weather conditions.

• Comfortable working 12-hour shifts, weekends, and holidays.

• Sales experience or willingness to promote upgrades is a plus.

Join us and help create memorable experiences on New York’s iconic waterways!