Pier Coordinator
About the job
- Ability to commute to Pier 40.
- Ability to lift up to 50 pounds and stand for long periods.
- Excellent customer service and communication skills.
- Ability to work independently and stay organized under pressure.
- Willingness to work outdoors in all weather conditions.
- Comfortable working 12-hour shifts, weekends, and holidays.
- Manage pier operations including staff setup, equipment checks, and signage.
- Scan tickets and troubleshoot any issues.
- Accurately track and report passenger attendance and daily scan reports.
- Communicate with bus dispatch and management about schedule changes, delays, or closures.
- Monitor passenger data through internal platforms and submit all required forms.
- Ensure safety standards are met and incidents are properly documented.
- Handle mooring tasks including catching lines and securing vessels.
- Welcome guests, provide trip information, and promote tour upgrades.
- Conduct dock inspections and maintain a clean, efficient boarding area.
- Support a positive and professional environment for staff and guests.
- Sales experience or willingness to promote upgrades.
About the company
TopView Group is best understood as a sightseeing and visitor-experience operator. Local guest-service, driving, marine, food-service, maintenance, and sales teams operate the experiences. Its brands run hop-on sightseeing, themed bus experiences, harbor cruises, bike rentals, and ticketing services in major destinations. Central functions support scheduling, technology, partnerships, marketing, finance, and expansion. The scope follows TopView's portfolio represented on its official group and recruiting sites. Its workforce connects frontline delivery with the specialist, operational, technical, and business teams that support the organization.
Company Size
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Company Stage
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Total Funding
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Headquarters
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Founded
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Simplify's Take
What believers are saying
- Topview raised $5.5 million in February 2026, extending its Series A to $14 million.
- Topview 4.0 launched in 2026, unifying text, image, voice, and video generation.
- TopView reports 5 million users and over 500,000 daily videos, signaling strong demand.
What critics are saying
- Go New York Tours faces a $2.1 million unpaid idling-fines burden in 2026.
- TopView’s hostile competition in Times Square spawned trademark and harassment litigation.
- Street-level tour sales invite imitators, customer conflict, and regulatory scrutiny in crowded markets.
What makes TopView Group unique
- TopView Group combines hop-on hop-off tours, cruises, bike rentals, and software products.
- Its Attraction Pass bundles reservations, bus access, and attractions in one app.
- TopView operates in New York and London with in-house technology and branded events.
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Benefits
Health Insurance
Vision Insurance
Dental Insurance
Paid Vacation
Flexible Work Hours
Company News
Tea Around Town, an experience run by New York City-based TopView Sightseeing, launched Philly tours last month.