The Entrepreneur Customer Growth Sales Manager will be responsible for hiring, training, coaching, and leading a team of ~8-10 Account Executives. The Entrepreneur segment includes Klaviyo’s install base customers who each drive $0-2.5M in annual revenue. The manager will constantly raise the bar of excellence in hiring, development, holding direct reports accountable to KPIs, operating highly effectively cross-functionally, and providing Senior Sales Leadership with accurate forecasts and any notable updates or learnings from the field. 

The Entrepreneur segment has the largest total number of Klaviyo customers with 80k+ total customers. As a leader of this segment, you will coach and train amazing sales excellence in early tenured sellers, make impact on the business cross-functionally at scale, and be in charge of a large portion of the Klaviyo customer market. 

This is a hybrid position based in our downtown Boston office, with the expectation of 3 days/week in-office (exception potential for remote internal applicants). The on-target-earnings include a 60% base salary and 40% uncapped variable, plus restricted stock units (RSUs) and benefits.

How You Will Make a Difference:

• Recruit, interview, hire, train, and retain top talent
• Train, develop, and build out an ongoing skills analysis aimed at designing a scalable curriculum for improvement/advancement
• We invested in Force Management (Command of the Sale/MEDDPIC) and while experience here is a plus, this is also an opportunity to develop yourself and your sales professionals with the most elite level of sales process. 
• Manage the accuracy of the forecast and identify lead indicators of success
• Demonstrate high emotional intelligence and adapt your communication and/or coaching style accordingly to your direct reports
• Drive efforts in generating and closing cross sell and upsell opportunities
• Collaborate across various internal teams to ensure a positive customer experience and a progressive internal workflow
• Oversee and inspect the daily workflow of your team in order to promote KPI accountability and identify coaching opportunities
• Identify and address gaps in performance or areas for improvement and build strategic coaching plans
• Lead weekly 1:1s with direct reports and weekly team meetings that motivate and enable the team around key objectives
• Provide constructive and timely performance evaluations
• Share constructive and timely career development discussions
• Handle discipline and termination of employees in accordance with company policy

Who You Are:

• 2-3+ years of Sales Management experience leading sales teams with highly transactional sales process
• Ability to work with marketing, customer success, partner teams at scale to drive faster transactions with less seller time input
• Proven track record of being a consistent top sales performer with a multi product/platform sales process - experience in the MarTech or Ecommerce space a plus
• Highly organized, process driven, and cross-functional relationship builder
• Comfortable being uncomfortable in an extremely fast paced, constantly changing growth environment
• Displays ownership of their team/business with an operationally driven management operating cadence
• Passionate about training, coaching, leadership, and development
• Confident and comes to the table with a learning mindset and point of view around sales excellence
• Highest caliber sales professional with experience managing multiple internal and external stakeholders
• Data-driven, detail oriented, organized, and a self-starter