EWC Growth

Franchise operator of waxing centers

Guest Sales Associate

Retail SalesConfirmed live in the last 24 hours

Part-timeChicago, IL, USA$17.50 /hrIn-person

About the Job

Requirements

A high school diploma or GED is required.
At least 2 years of customer service experience or sales experience is required; retail experience is preferred.
Strong interpersonal skills are required.
Written and verbal communication skills and attention to detail are required.
Time management and organizational skills are required.
Flexibility to perform external or internal events may be required.
Availability to work flexible days and hours, including weekends and evenings, is required.
The associate must maintain a professional appearance as defined in the EWC Growth Associate Handbook.
The associate must be able to talk and hear, sit and stand at a desk, use a computer, stand and walk for prolonged periods, bend and kneel, and lift or move items over 25 pounds.

Responsibilities

Create an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks.
Develop a thorough understanding of the center's services and products.
Upsell and cross-sell retail products and waxing services.
Educate guests on Wax Pass benefits and savings.
Arrive at work on time and follow the appropriate dress code, including wearing the required name tag.
Create a memorable guest experience by using the center's terminology and tailoring scripts and standard responses while working at the location.
Confirm each guest's services and offer recommended or related add-on services.
Administer guest check-ins and check-outs, process payments and refunds, and handle reservation requests.
Inform guests about pre-booking benefits and how to use the app to reschedule.
Organize the reservation book based on guest requests and associate availability.
Perform opening and closing procedures for the center.
Maintain a safe, clean, organized, and visually pleasant lobby and restroom environment.

Desired Qualifications

Retail environment experience is preferred.

Guest Sales Associate, West Loop

European Wax Center · Chicago, United States · Part-time · Posted 2026-07-23

Workplace: on_site

Department: Guest Sales Associate

Description

The primary responsibility of a Guest Service Associate (GSA) is creating an exceptional guest experience while achieving sales goals and assisting management with daily administrative tasks. This individual must have a willingness to initiate genuine conversation & connection while educating guests on product + service recommendations. Some essential functions, behaviors, and expectations include:

Develop a thorough understanding of European Wax Center services and products
Upsell and cross-sell retail products & various waxing services
Educate guests on benefits and savings of Wax Passes
Arrive to work timely following the appropriate dress code, including wearing of the required name tag
Create a memorable guest experience by utilizing EWC terminology and tailoring the scripts and standard responses while working in the location
Confirm each guest service(s) and offer recommended/related add on service(s)
Administer check-ins and check-outs, processing payments, refunds and reservation requests
Inform the guest of the pre-booking benefits and how to utilize the app to reschedule
Organize the reservation book based on guest requests and associate availability
Perform opening and closing procedures for the center
Maintain a safe, sparkling clean, organized and visually pleasant environment within lobby and restrooms

Requirements

High school diploma or GED
2+ years customer service experience or sales experience, preferably in a retail environment
Exceptional interpersonal skills
Excellent written and verbal communication with strong attention to detail
Good time management and organizational skills
Flexibility to perform external or internal events may be required
Ability to work flexible days and hours, including weekends/evenings
Exude a positive, friendly, and personable demeanor
Ability to receive and provide feedback
Maintain a professional appearance at all times as defined in the EWC Growth Associate Handbook

**Physical Demands

**While performing the duties of this job, the associate is regularly required to talk and hear. This position is performed sitting and standing at a desk and working on a computer, with times of prolonged standing, walking, bending, kneeling. The associate must lift and/or move items over 25 pounds.

Benefits

$17.50 per hour (determined based on experience) + up to $1,600 in annual commissions
Complementary Waxing Services
50% Off Our Exclusive Skincare Retail Products
401(k) Plan (for eligible employees)
Sick Leave
Company-Paid Life and Disability Insurance (for eligible employees)
Flexible Spending Accounts (FSA) and Dependent Care Benefits
Pre-Tax Commuter & Transportation Benefits
Ongoing training, recognition programs, and real career pathing opportunities

EWC Growth participates in E-Verify. All offers of employment are contingent upon the successful completion of the E-Verify process.

LI-DNI

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Apply at European Wax Center

About the Company

EWC Growth

Franchise operator of waxing centers

EWC Growth runs a large and fast-expanding network of European Wax Center franchises with 52+ locations across CT, FL, IL, MA, and NY. It offers waxing services (e.g., Brazilians, brows) performed by Wax Specialists who use premium skincare products to extend the glow after a service. The business emphasizes a standout guest experience, thorough training for staff, and a culture that supports growth, aiming for beauty professionals to thrive and guests to leave feeling confident. Compared with others, it differentiates itself through scale in franchising, a strong training program, and a commitment to consistently high-quality results and customer experience. The goal is to grow the franchise network while delivering reliable, premium waxing and skincare services that empower both employees and clients.

Company size: 51-200
Company stage: Not listed
Total funding: Not listed
Headquarters: Needham, MA
Founded: 2020

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