Network Specialist

Job Description

UW Information Technology has an outstanding opportunity for Network Specialist to join their team.

About this Opportunity

Reporting to the Technology Manager of Networks & Communications Technologies, the Network Specialist is responsible for network installation and maintenance activities of over 10,000 network devices for the University, UW Medicine, Pacific Northwest Gigapop, Datacenters, and the state K-20 Education network.  Activities include activating network/phone ports, installing switches, wireless access points, routers, firewalls, UPSs relating to all telecommunication network services for voice, data, and video.  This position also provides support for infrastructure design and coordination with various UW departments.

Must be able to work onsite 100%

Must be available to participate in after-hours on-call rotation.

Key Responsibilities

• 50% Under general supervision, independently perform complex installation, troubleshooting, maintenance, and repair activities for all UW  network communications activities.
• 20% Share technical expertise and provide support for Campus telecommunications and data networking installation and maintenance.  Help in coordinating all facilities issues, as they relate to installation activities.
• 15% Provide supervision, coordination and/or support functions/expertise for on-site technical and operational support staff.  May direct the work of others
• 15% Help in developing procedures for coordination of all aspects associated with installation activities and provide on-site technical assistance for peers and customers alike.  Other duties as assigned.

Required Qualifications

To be considered for this opportunity your application must demonstrate you meet both the minimum qualifications and additional qualifications listed below. Equivalent education and/or experience may substitute for minimum qualifications except when there are legal requirements, such as a license, certification, and/or registration.

Minimum Qualifications

• Bachelor’s degree in Computer Science, Engineering or related field or experience.
• Two years of experience with basic digital telephony concepts; experience troubleshooting digital switching and/or digital transport problems.
• Experience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network-related problems.
• Experience with service coordination and problem resolution in a communications network environment.
• Working knowledge of Ethernet link layer protocols, standards, and practices for both LAN wiring and campus plants. 
• Experience working with customers to troubleshoot connectivity problems.undefinedExperience working with communications service providers to troubleshoot digital transport and switching services, and with clients and support staff to resolve network-related problems.
• Working knowledge of databases and spreadsheet applications (such as Access, Microsoft Word, Excel, and Google Sheets).
• Demonstrated excellent written/oral communication skills, technical documentation skills, user liaison skills, and personal interaction abilities.
• Ability to work with minimum supervision, both independently and as part of a team.undefinedundefinedundefined

Applicants who do not meet these qualifications WILL NOT be forwarded to the Hiring Manager.

Preferred Qualifications

• Experience working with Junos OS and Aruba Airwave.A Cisco Certified Network Associate(CCNA) or equivalentExperience in a research university or other academic institution.Outstanding customer service skills.

Working Conditions

Must be comfortable working in confined areas and communications closets.

Must be comfortable working in health care environments and complying with a health care facility safety requirements as required.

Must be willing to work in University Medical Centers and meet minimum qualifications for working at such centers, which may include tuberculosis (TB) testing and being current on all vaccinations.

Must be experienced with working in construction environments and their safety requirements.

Must be able to lift heavy equipment (minimum 40lbs) with proper lifting techniques on a daily basis.

Must be able to work onsite 100%

Must be willing to adjust core work schedule.  This is an essential position and is required to report to work when UW suspends operations.

Must be available for potential off-shift schedules.

Must be available to participate in after-hours on-call rotation.

Must be able to operate a state vehicle on a daily basis, which requires a current driver’s license that is valid for use in the State of Washington. It may, on occasion, be necessary to perform duties assigned to this person outside of normal business hours. It may also be necessary to travel on weekends in the performance of said assigned duties.

About the Team
UW Information Technology (UW-IT) is the central IT organization for the University of Washington, collaborating with partners across the University community to advance teaching, learning, innovation and discovery. UW-IT delivers critical IT services and support to all three campuses, UW medical centers and global research operations. Innovation and discovery are at the heart of what UW-IT does and drive the work in advancing the University of Washington’s role and mission.

The Infrastructure Division (INF) designs, implements and supports the essential IT infrastructure services and technologies that are indispensable to carrying out the University’s mission. They include the University’s wired and wireless networks, telecommunications services, computing and storage services, infrastructure tools and service delivery platforms. The division is also a trusted partner, delivering expertise and critical IT infrastructure to the UW’s extended community and regional partners, including the UW Medicine system, the WA state K-20 Education Network, and the Pacific Northwest Gigapop (PNWGP) and its high-speed research networks enabling regional and international connectivity. Among the division’s key goals are providing robust, reliable, secure, cost-effective, scalable, and accessible services.

The position must have an excellent understanding of Ethernet technologies, TCP/IP, SNMP, and IP network security and be able to easily adapt and apply them to different sectors -- the University, UW Medicine, Pacific Northwest Gigapop, Datacenters, and the state K-20 Education network all run different protocols, have a different customer base and command different maintenance procedures.  Also, an excellent understanding of interconnection and troubleshooting techniques for WAN/LAN hardware to include routers, and LAN switches.  This position will provide tier2 support for all network-related incidents.

Compensation, Benefits and Position Details

Pay Range Minimum:

$76,788.00 annual

Pay Range Maximum:

$124,776.00 annual

Other Compensation:

-

Benefits:

For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/

Shift:

First Shift (United States of America)

Temporary or Regular?

This is a regular position

FTE (Full-Time Equivalent):

100.00%

Union/Bargaining Unit:

Not Applicable

About the UW 

Working at the University of Washington provides a unique opportunity to change lives – on our campuses, in our state and around the world.  

UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment known for its diversity, intellectual excitement, artistic pursuits and natural beauty. 

Our Commitment 

The University of Washington is committed to fostering an inclusive, respectful and welcoming community for all. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national origin, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81.

To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. 

Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.