Distribution Operations Senior Specialist
Crunchyroll
Distribution Operations Senior Specialist
Crunchyroll
Subscription-based streaming for anime content
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About Crunchyroll
WE HELP EVERYONE BELONG. IT'S OUR PURPOSE.
Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it's powered by the anime content we all love.
Join our team, and help us shape the future of anime!
About the Role
As a Distribution Operations Senior Specialist, you will help ensure Crunchyroll content reaches our distribution platforms and partners accurately, reliably, and on time. You will serve as an operational point of contact for the day-to-day delivery responsibilities of an assigned line of business, supporting launch readiness, delivery validation, issue remediation, and escalation across the content supply chain.
You will work closely with Distribution Operations, Content Operations, and internal and external stakeholders to keep content moving from validated assets through global distribution. Your work will help strengthen speed-to-market, delivery quality, and partner confidence while identifying opportunities to improve how we operate at scale.
Responsibilities
• Manage day-to-day distribution workflows for an assigned line of business, including order submission and tracking, delivery confirmation, and readiness checks.
• Investigate and remediate delivery issues through JIRA and other workflow tools, escalating risks and blockers when needed.
• Monitor content delivery activity to help ensure titles and assets are distributed accurately and on time.
• Collaborate with Distribution Operations teams across lines of business to support distribution parity when required by business needs.
• Partner with internal and external stakeholders across the content supply chain to coordinate delivery, readiness, and issue resolution.
• Identify root causes of operational issues and help drive timely remediation.
• Partner with Distribution Operations leadership to evaluate processes and identify opportunities to improve efficiency, reliability, and scale.
Important to know: You will work the standard weekly hours established under Mexican labor law, with occasional weekend coverage as determined by business needs.
About You
• You have 2+ years of experience in content distribution, media operations, digital supply chain, content delivery, broadcast operations, streaming operations, or a related field.
• You have experience managing operational workflows such as order submission, tracking, delivery verification, and issue resolution.
• You are comfortable using ticketing and workflow management systems such as JIRA or similar platforms.
• You can manage multiple priorities in a fast-paced environment while maintaining strong attention to detail and process accuracy.
• You approach operational issues with curiosity, investigate root causes, and know when to escalate risks appropriately.
• You communicate clearly and collaborate effectively with cross-functional teams and stakeholders.
Nice to Have
• Experience supporting content delivery across multiple distribution platforms, partners, or lines of business.
• Experience working across interconnected content operations or digital supply chain workflows.
• Experience identifying process improvements that increase operational efficiency, delivery quality, or speed-to-market.
About the Organization
Distribution Operations powers Crunchyroll's growth by helping deliver reliability, speed, and quality at scale. The team owns outbound distribution, readiness, and remediation, ensuring titles, assets, and launches meet high standards for accuracy, timeliness, and partner confidence across distribution platforms and partners.
Working as the outbound complement to Content Operations' inbound workflows, Distribution Operations helps validated, high-quality assets move from creation through global distribution. The team combines operational precision with a service-oriented mindset to strengthen delivery performance and build a scalable foundation across Crunchyroll's lines of business.
Why You Will Love Working at Crunchyroll
In addition to getting to work with fun, passionate, and inspired colleagues, you will also enjoy great benefits and perks:
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
Please refer to our Candidate Privacy Policy for more information about how we process your personal information, and your data protection rights: https://tbcdn.talentbrew.com/company/22978/v1_0/docs/spe-jobs-privacy-policy-update-for-crpa-dec-21-22.pdf
Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Subscription-based streaming for anime content
Crunchyroll streams anime, manga, and Asian dramas to a global audience. It runs a subscription-based service with a free, ad-supported option and premium memberships that offer benefits like early episode access, exclusive content, and high-definition streaming. It also earns revenue from merchandise and produces original anime to attract and retain subscribers. What sets Crunchyroll apart is its dedicated focus on anime and Asian pop culture, fostering a loyal community around its niche content, rather than competing broadly with general streaming platforms. The company's goal is to provide easy access to popular and niche anime content worldwide while growing its brand, subscriber base, and exclusive offerings.
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