Atlas Air Worldwide

Outsourced aviation services: cargo, charter, leasing

Ground Operations Agent

Shipping & ReceivingPosted on Nov 13

Full-timeShanghai, ChinaNo salary listed

About the Job

Requirements

A bachelor’s degree or above, or a combination of work experience with high school graduation.
At least 2 years of experience in the airline industry.
Knowledge of aircraft positions and heights, aircraft weight limitations, and aircraft overhangs.
Proficiency with SITA, ULD, and flight systems, screens, and software.
Ability to track and coordinate multiple issues simultaneously.
Computer literacy and basic math skills.
Bilingual proficiency in spoken and written English and Chinese.
Ability to pass company initial and annual recurrent training in load planning, weight and balance, aircraft handling, dangerous goods handling, and related areas.

Responsibilities

Track flights and advise staff and handlers of estimated and actual departure/arrival times and required handling.
Compile information and calculate weight and balance.
Complete weight-and-balance documentation, ensure it is accurate and complete, correct inaccurate or incomplete information, and present the completed form to the crew.
Coordinate the final meal order for the flight crew.
Analyze information needed to determine load plans.
Complete company computer data entry within designated time frames as needed.
Review flight plan requests from the dispatcher to support timely departures.
Coordinate with the dispatcher on flight departures and arrivals.
Supervise aircraft loading and offloading.
Prepare aircraft cargo documentation, ensure it is accurate and complete, and correct inaccurate or incomplete information.
Communicate serious issues to management.
Ensure hazardous materials loading paperwork is accurate and complete, notify the crew of the hazardous materials’ location, and obtain appropriate approvals before takeoff when necessary.
Understand and adhere to company operating policies, operations, processes, procedures, and aircraft, vehicle, and employee safety rules and regulations.
Perform other duties as assigned.

Join Atlas Air Worldwide. Move the World with Us!

At Atlas Air Worldwide, we’re not just an airline, we’re a global engine powering cargo, passenger, and leasing operations across more than 70 countries. As a leader in outsourced aviation logistics, we’re built on a foundation of safety, service excellence, integrity, innovation, teamwork, and responsibility. With over 30 years of history, a modern all-Boeing fleet, and nearly 5,000 teammates collaborating across operations, technical, and corporate functions, we’re driven by purpose.

If you're ready to grow, innovate, and help us deliver excellence every single day, you belong here.

Position Summary: This position is responsible for day-to-day ground operations duties such as weight and balance, loading and unloading of aircraft, flight tracking and custom cargo handling. Position holders would be regularly assigned to out station(s) for around 2 consecutive months, depending on business needs.

Major Job Accountabilities:

Track flights and advice staff and handlers of ETA/ETD and handling required.
Compile information and calculate weight and balance.
Complete weight and balance documentation and ensure accuracy and completeness and correct inaccurate and/or incomplete information.
Completion of weight and balance form and presentation to crew.
Coordinate final Meal order for flight crew.
Analyze necessary information to determine load plans.
Complete company computer data entry within designated time frames as needed
Review Flight Plan request from Dispatcher to make sure timely departure for flight crew.
Coordinate with Dispatcher on flight departures and arrivals.
Supervise loading / offloading.
Prepare aircraft cargo documentation to ensure accuracy and completeness and correct inaccurate and/or incomplete information.
Communicate serious issues to management.
Ensure accuracy and completeness of HAZMAT loading paperwork, notifies crew of location and, if necessary, obtain appropriate approvals prior to take-off.
Understand and adhere to company operating policies, operations, processes and procedures
Understand and adhere to aircraft, vehicle and employee safety rules and regulations.
Perform other duties as assigned.

Qualifications:

Bachelor’s degree holder or above, or a combination of work experience with high school graduation
Minimum of 2 years of experience in the airline industry is necessary
Knowledge of aircraft positions and heights, aircraft weight limitations and aircraft overhangs.
Proficiently utilizes SITA, ULD and Flight systems, screens and software.
Ability to track and coordinate multiple issues simultaneously.
Computer literate.
Basic math skills.
Bilingual in both English and Chinese (writing and speaking)
Applicants are required to pass company Initial and annual recurrent training in areas of load planning, Weight & Balance, aircraft handling, dangerous goods handling, etc

#LI-SL1

At Atlas Air Worldwide, we believe in the power of people, the promise of innovation, and the responsibility we hold to each other, to our customers, and to the planet. Join us and be part of a team that lifts more than cargo; we lift ambition.

Salary Range for Pay Transparency: 0.0 - 0.0 USD

About the Company

Atlas Air Worldwide

Outsourced aviation services: cargo, charter, leasing

Atlas Air Worldwide provides outsourced aviation services worldwide, including cargo, charter, leasing, and passenger operations for clients like the U.S. military, e-commerce companies, tech firms, humanitarian groups, and sports teams. It operates fleets under brands such as Atlas Air, Southern Air, Polar Air Cargo, and Titan Aviation Holdings, handling crews, maintenance, and flight operations for customers under long-term contracts and leasing agreements. The company differentiates itself by serving multiple market segments with a multi-brand approach and by offering both charter services and asset leasing and management, giving tailored, flexible aviation solutions with global reach. Its goal is to deliver reliable and efficient transportation that helps clients move goods and people across the world, supporting business growth and community stability.

Company size: 1,001-5,000
Company stage: IPO
Headquarters: White Plains, NY
Founded: 1992

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