Premier Truck Group

Sells and services commercial trucks across North America

Parts Counter Sales

Retail SalesPosted on Nov 10

Full-timeLondon, ON, Canada$26 - $32 /hrIn-person

About the Job

Requirements

Excellent customer service skills.
Two years of experience in a truck or car dealership environment, preferably in counter sales.
A high school diploma or equivalent and one year of related experience, or an equivalent combination of education and experience.
Availability for day and afternoon rotations, generally between 7 a.m. and midnight, with Saturdays scheduled from 8 a.m. to 4 p.m.

Responsibilities

Assist self-service retail customers in selecting parts, suggest companion requirements, offer specials, and explain available options and alternatives.
Retrieve purchased parts from inventory; when requested parts are unavailable, determine availability, prepare requisitions, and submit orders as required.
Maintain accurate records of special-order parts.
Answer phone calls and provide price quotes and other information to customers.
Assist outside sales representatives with their orders.
Order parts that are not in stock for required repairs in accordance with company policies.
Follow up on special orders and notify service-drive employees when items are received.
Obtain credit authorization as required and in accordance with company policies.
Process cash, credit, charge, purchase-order, invoice, and tax-exempt sales in accordance with company policies.
Issue credits for returned parts in accordance with company policies.
Display parts attractively to generate sales.
Replenish assigned inventory daily.
Maintain inventory on shelves and in bins by reporting items that need reordering, identifying stock discrepancies, and returning unsold items to stock.
Advise the Parts Manager of inventory discrepancies and unsatisfactory department conditions.
Help maintain balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and self-service customers.
Recommend pricing parameters for each category that support sufficient gross profit while maintaining customer loyalty.
Assist with inventory control to achieve maximum turnover in accordance with goals.
Monitor inventory and recommend adjustments to minimize parts obsolescence.
Ensure parts are tagged so the dealership can recover credit from the factory.
Conduct inventory control activities and audits as directed by supervisors.
Provide internal dealership customers the same high level of service provided to outside customers.
Work with service-drive employees to ensure timely availability of parts needed for jobs.
Maintain delivery vehicles for the delivery program.
Deliver parts as requested.
Follow up promptly on customer concerns and complaints and escalate complaints to the Parts Department Manager as needed.
Establish and maintain working relationships with service-drive departments, the sales department, retail customers, and wholesale customers to encourage repeat and referral business.
Complete documents, forms, and reports in accordance with company policy.
Use proper safety equipment and comply with company policies and applicable local, state, and federal regulations.
Stay informed about new equipment and tools and recommend purchases.
Keep work areas and the customer waiting area clean.
Meet attendance, punctuality, and timekeeping standards.
Follow the Company Code of Business Ethics and Conduct, work rules, and lawful directions from supervisors.
Uphold the company’s nondisclosure and confidentiality policies and agreements.
Maintain a professional appearance in accordance with company policy.
Attend pertinent training upon request and company meetings as required.
Perform other duties as assigned.

Winners Work Here!

Premier Truck Group is dedicated to ONE Network Executing, our mission which focuses on delivering the best employee experience, operational excellence, and exceptional customer service. At PTG, our top priority is to be your employer of choice and to provide a top-tier employee experience, regardless of the location where you work.

Who is Premier Truck Group?

Premier Truck Group is headquartered in Dallas, Texas, with nearly 50 locations throughout the US and Canada, making it the largest Freightliner dealer group in North America. We offer a premium selection of new Freightliner and Western Star commercial vehicles, a large selection of previously owned commercial trucks, and a full suite of parts, maintenance, and repair services. When you build your career here, you make a commitment to being the very best in the business. We are the pre-eminent group of Freightliner truck dealerships in the nation with serious plans for the future and we want you to be a part of it.

Why Join Our Winning Team?

When you join our team, you’re rewarded with the opportunity to work for an organization that provides opportunities for career growth and advancement, tailored to individual performance, experience and interests, along with a fully comprehensive benefits package including:

Employee Discounts

Medical, Dental, and Vision Insurance

Life Insurance

Employee Assistant Programs

Paid Holidays and Paid Time Off

Group RRSP with Employer Match

Training

Work-Life Balance

Here are some quick insights into this opportunity. We would love to discuss it with you in more detail!

Parts Counter Sales Responsibilities:

Assists all “self-service” retails customers in accurately selecting required parts, suggest companion requirements, offer specials, and ensures that the customer is exposed to all available options and alternatives

Retrieves (pulls) purchased parts from inventory or if the requested parts are not in inventory determines availability, prepare parts requisition, and submit order as required.

Keeps accurate records of special-order parts

Answers phone calls, providing price quotes and other information to customers

Assists outside sales representatives with their orders

Orders parts not in stock for required repairs in accordance with company policies

Follows up on special ordered items and notifies service drive employees when received

Obtains credit authorization as required and in accordance with company policies

Ensures all cash, credit, charge, purchase order, invoice and tax-exempt sales are processes in accordance with company policies

Issues credit for parts returned, in accordance with company policies.

Displays parts attractively to generate sales

Replenishes assigned inventory daily

Maintains inventory on shelves and in bins by reporting items needing to be reordered, identifying any discrepancies in stock levels, and returning unsold items to stock

Advises Parts Manager of any inventory discrepancies and if areas of the department are not in satisfactory condition

Assists in maintaining a balanced inventory consistent with the requirements of the service department, body shop, wholesale accounts, and the “self-service” customer

Provides recommendation on pricing parameters in each category that generate sufficient gross profit to produce a satisfactory profit while maintaining customer loyalty

Assists in inventory control to achieve maximum turnover in accordance with goals

Monitors and makes recommendation on how to adjusts inventory to minimize obsolescence of parts in inventory

Ensures that all parts are tagged so that the dealership recovers credit from the factory

Conducts inventory control activities and audits as directed by Supervisors

Ensures that the same high-quality level of service provided to outside customers is also provided to internal dealership customers.

Works with service drive employee to ensure turnaround of parts needed for jobs

Maintains delivery vehicles for delivery program

Delivers parts as requested

Follows up on customer concerns and complaints promptly

Escalates any complaints to Parts Department Manager as needed

Establishes and maintains good working relationships with other service drive departments and the sales department

Establishes and maintains good working relationships with “self-service” retail customers and wholesale customers to encourage repeat and referral business

Completes all documents, forms, and reports in accordance with company policy

Uses proper safety equipment and acts in accordance with company policies, local, state and federal regulations

Keeps abreast of new equipment and tools available and recommends purchases

Ensures that the work areas and customer waiting area are kept clean

Follows all attendance and punctuality standards and adheres to timekeeping standards

Follows the Company Code of Business Ethics and Conduct

Understands and follows all work rules and follows lawful directions from Supervisors

Upholds the company’s non-disclosure and confidentiality policies and agreements

Maintains a professional appearance for self in accordance with company policy

Attends pertinent training on request

Attends company meetings as required

Other duties as assigned

Parts Counter Sales Requirements:

Excellent customer service skills

2 years experience in a truck/Car dealership environment ( preferably in counter sales)

High school diploma or the equivalent and one-year related experience or equivalent combination of education and experience.

Day and Afternoon rotation; generally between the hours of 7am-Midnight with Saturdays as scheduled 8am-4:00pm

$26-$32 hourly

CAIND-PC

Ready to Join?

Apply now to learn more about what Premier Truck Group has to offer!

PTG is committed to fostering an equitable, inclusive and accessible environment where all employees and customers are valued, respected and supported.

About the Company

Premier Truck Group

Sells and services commercial trucks across North America

Premier Truck Group runs commercial truck dealerships across the U.S. and Canada, selling heavy- and medium-duty trucks to fleets and businesses that haul freight, build and make deliveries. Its dealerships mainly carry Freightliner and Western Star trucks, along with Isuzu trucks and Thomas Built buses, and keep a large stock of used commercial vehicles. Its shops maintain and repair trucks, fix collision damage and sell replacement parts to keep customer vehicles working. The group earns money from truck sales, service and parts work, and arranging financing and insurance for buyers. Its dealerships took the Premier Truck Group name in 2015 under owner Penske Automotive Group, and it is headquartered in Dallas, Texas.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Dallas, TX
Founded: 1977

Recently Posted Jobs

Explore more opportunities at Premier Truck Group

See more jobs