Test Center Administrator - Chesterfield

Our Organisation

Pearson VUE (pearsonvue.com) has been a pioneer in the computer-based testing industry for decades, delivering more than 15 million certification and licensure exams annually in every industry from academia, I.T. and healthcare. We are the global leaders in developing and delivering high-stakes exams via the world's most comprehensive network of nearly 20,000 Test Centres in 180 countries. Our leadership in the assessment industry is a result of our collaborative partnerships with a broad range of clients, from leading technology firms to government and regulatory agencies.

Pearson VUE is a business of Pearson, the world's leading learning company with global-reach and market-leading businesses and listed on both the London and New York Stock Exchanges (UK: PSON; NYSE: PSO). Pearson VUE is featured on The Forbes list of Best Employers and The Stonewall Top 100 Employers list, and we are recognized in the Best Employers for Diversity 2019 awards. 

We are proud to offer an exceptional work environment where you can enjoy job satisfaction, and we are now hiring for a Test Centre Administrator to join our successful team in Chesterfield, Derbyshire.

Your Opportunity 

• You will be required to work a minimum of 10 hours per month and be available Monday to Saturday.

• The pay rate is £13.60/hour, paid to you at the end of every month, in arrears. In addition, holiday pay is paid in lieu of annual holidays via a 12% pay supplement.

When you join us as Test Centre Administrator, you can look forward to working as an important part of our worldwide and life-changing organization, along with our talented, motivated colleagues who all share our passion for helping customers throughout their learning and assessment journey. 

This is a truly exciting opportunity as you’ll be responsible for supporting many different types of interesting and unique test-taking candidates visiting our Pearson VUE Test Centres to complete one of our exams/tests. The Test Centre Administrator is responsible for providing a secure exam/test delivery whilst offering an exceptional customer service in a comfortable, friendly environment.

Your Responsibilities 

In this important position, you will be required to:

• Providing excellent customer service at all times.

• Welcome, greet and check-in customers/test-taking candidates.

• Comply with all exams testing security and procedures and follow company policies using careful judgment.

• Verify customer/candidate personal identification documents and explain the exam testing process/rules.

• Invigilate candidates while they are completing their exam/test.

• Troubleshoot with internal departments, such as our IT department to fix any technical issues in the Test Centre.

• Some general housekeeping duties such as vacuuming floors, dusting, emptying bins and sanitising keyboards/workstations as necessary.

This is a fantastic opportunity for you to gain experience working with our diverse professional teams ensuring the candidate experience is a positive one. Our ideal applicant will be a true team-player with the availability to work a variety of shifts any day Monday through Saturday. Test Centres are open early in the morning, late at night and weekends, therefore we require a colleague who is flexible.  Working schedules are available at least 2 weeks in advance.

As our business is demand driven, there will be occasions where you would be required to open additional hours or days.  The Test Centre can open as early as 7:30am and close as late as 6:15pm, so the successful applicant must be able to have reliable transport arrangements that can accommodate these time restraints.

Our Successful Applicant

This is a wonderful opportunity for you to help people during a very important event in their lives whilst protecting our Pearson VUE exams/test process, therefore we are looking for a friendly and professional team-player with school qualifications in English and Maths. It would be an advantage to have some experience of working with Microsoft Office (Word, Excel and Outlook).

You must be flexible to work different days and times and comfortable in a quiet testing environment, with excellent attention to detail, able to hear soft voices and monitor for restricted behaviour and notice details from a distance. You should be able to both sit for long periods of time and be able to stand from a seated position with ease on multiple occasions. You could also have to escort candidates to and from exam/testing room, plus perform regular walk throughs of the testing room.

In order to meet the desired levels of test security, you must be able to handle/be in close proximity to a range of specialist hand-held scanning devices (especially, metal detection equipment) and be able to bend and stretch to reach a candidate’s head and ankles, repeatedly during the day.

Although not a necessity, willingness to travel to other Test Centres to provide support would be beneficial.

Our Recruitment Process

This is an essential role so please apply now! Complete and submit your application as soon as possible directly on our Pearson Careers website. We are reviewing applications every day and interviews are being scheduled right now, therefore we encourage you to submit your application as soon as possible. 

Wishing you the very best of success with your application!