Colleague Support Host

Job Description

Are you passionate about delivering exceptional customer service and creating memorable experiences?

We are looking for a professional, friendly, and proactive Colleague Support Host to join our team. In this role, you will play a key part in ensuring every guest, visitor, and colleague receives a first-class experience, helping to create a positive and lasting impression.

About the Role

As a Colleague support Host, you will be responsible for delivering the highest standards of customer care and personal service across the workplace. Acting as a welcoming and knowledgeable point of contact, you will support a wide range of stakeholders, ensuring their experience is seamless, professional, and engaging.

You will interact with employees, visitors, event delegates, VIP guests, and colleagues, providing a warm welcome and maintaining an environment that reflects service excellence at all times.

Key Responsibilities

• Deliver outstanding customer service to all guests, visitors, and colleagues.
• Create a welcoming and professional environment throughout the workplace.
• Support employees and visitors with enquiries and provide assistance where required.
• Ensure meeting rooms, events, and visitor areas are presented to the highest standards.
• Welcome and assist event delegates and VIP guests, ensuring a seamless experience.
• Build positive relationships with stakeholders and act as an ambassador for the NatWest brand.
• Proactively identify opportunities to enhance the visitor and colleague experience.
• Maintain excellent communication with colleagues and client teams.

What We're Looking For

• A passion for customer service and hospitality.
• Strong communication and interpersonal skills.
• A professional, confident, and approachable manner.
• The ability to remain calm and organised in a fast-paced environment.
• Excellent attention to detail and presentation standards.
• Previous experience within hospitality, customer service, reception, or workplace experience environments is desirable.

Why Join Us?

• Be part of a team dedicated to delivering exceptional service.
• Work in a professional and dynamic environment.
• Opportunity to make a real impact on the experience of colleagues and visitors.
• Develop valuable customer service and workplace experience skills.

If you enjoy interacting with people, take pride in delivering exceptional service, and want to be part of a team that sets the standard for visitor experience excellence, we'd love to hear from you. Apply today!

Hours: Monday - Friday 8 hour shift between the hours of 6am and 6pm with unpaid half an hour lunchbreak

Salary: £28,376

Qualifications

We're looking for someone who is passionate about delivering outstanding customer service and creating exceptional experiences for others. You will be an excellent communicator with a keen eye for detail, able to remain professional and organised in a busy environment.

The ideal candidate will:

• Have excellent communication and interpersonal skills.
• Demonstrate exceptional attention to detail.
• Be proactive, flexible, and willing to take initiative.
• Possess a positive, can-do attitude and a strong customer-focused approach.
• Be confident in building rapport and developing positive relationships with a wide range of people.
• Thrive in a fast-paced environment and be able to manage multiple requests simultaneously.
• Remain calm, professional, and solution-focused under pressure.
• Have previous experience in a customer service, hospitality, reception, or front-of-house role (essential).

Additional Information

What's in it for you?

• Excellent holiday allowance
• Pension contributions,
• Life insurance
• Enhanced annual leave
• Recommend a Friend Bonus Scheme
• Thank you voucher scheme.
• 24-hour personal helpline for employees, providing counselling & information services.
• Access to Choices, our discounts and benefits platform which offers you fabulous savings for thousands of high street retailers, hotels, cinemas and many more.
• Our Training Academy provides excellent training and development opportunities for our people.

Salary: Up to £28,300