Customer Success Intern
Veliu
Customer Success Intern
Veliu
AI-powered trade-in platform for circular economy
Circularity for everyone! We are on a mission to help people recover the value embedded in their pre-owned goods, transforming them into currency, and enabling brands to sell more sustainably. We’ve built a unique AI-powered, product-centric platform that connects retailers, consumers, and professional used-goods buyers. As we scale rapidly across Europe, we’re raising the bar for sustainability in one of the largest markets worldwide.
We foster autonomy within our team, driven by our mission and the belief that 'culture eats strategy for breakfast.' In our view, agile management, long-term planning, and a deductive approach often fall short—only execution and tangible results truly matter. We believe in shared ownership of the company and learning through experimentation.
We are highly focussed on people and work relentlessly to put the best possible team together. Veliuers have worked in some of the best startups worldwide: Senso, Palantir, Reddit, Meta, Scalapay, Sibill, ScaleAi, Satispay and more!
We secured our 4m USD pre-seed round in July 2025 and we have giga office in Milan (Italy).
This is more than a support role—it’s a strategic starting point for anyone aiming to grow into a product or operations management path. You’ll work at the crux of Product and Operations, gaining the kind of end-to-end exposure that builds the foundation for a career in Product Management. You'll learn how product decisions are made, how customer feedback becomes roadmap, and how to balance user needs with business goals.
You will be the first point of contact for customer inquiries—via chat, email, and other channels for all the type of customers and business partners.
You will work in autonomy and minimal supervision, with the goal becoming the keeper of our customer understanding via unfiltered direct contact , not just the owner of customer support.
You will be building, not just reacting. Design and execute outreach initiatives (e.g., re-engagement emails, feature education, seasonal campaigns), collaborate with Product to turn customer insights into new features, fixes, and improvements.
Track key metrics (e.g., NPS, retention, churn risk) and recommend strategies to enhance value
Eager to grow into a Customer Success Lead role in the future
Passionate about sustainability, user experience, and data-informed decision-making
Proactive and creative—you don’t wait for problems to come to you, you go find them
Empathetic, clear communicator, and comfortable handling feedback from all types of users
Organized and able to manage multiple workstreams in a fast-paced environment
Fluent in Italian
Excellent communication skills, both written and verbal.
Comfortable using or learning CRM tools (Intercom, ZenDesk, ...), email campaign tools, and analytics dashboards
Background in Economics, Business or having worked at a startup.
VELIU runs an AI-powered platform that lets consumers turn pre-owned goods into cash by offering trade-in options through a B2B2C model with retailers, e-commerce platforms, and telecoms. The platform delivers instant valuations for millions of products, connects buyers of used goods, and coordinates logistics via about 2,000 collection points using renewable-energy servers. It differentiates itself by offering turnkey retailer integrations that avoid direct price cuts, backed by fast AI valuations and a broad sustainability-focused value chain. Its goal is to scale circular economy activities and promote sustainable consumption by making asset monetization easy and reducing waste through widespread trade-in and re-commerce.
Explore more opportunities at Veliu