IHG

Global hotel company

Front Office Manager

Hotel Guest ServicesConfirmed live in the last 24 hours

Full-timeIndiaNo salary listedIn-person

About the Job

Requirements

A bachelor's degree or diploma in Hotel Management or a related field.
A minimum of 5–8 years of experience in the hotel industry, preferably with experience in a supervisory or managerial Front Office role.
Strong knowledge of hotel property management systems, guest handling, room inventory, and Front Office procedures.
Strong guest relationship management and complaint-handling abilities.
A good understanding of room revenue, upselling, occupancy management, and departmental budgeting.
Proficiency in English; knowledge of additional languages is an advantage.
Ability to work under pressure and manage multiple priorities.

Responsibilities

Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination.
Ensure exceptional guest service and maintain high standards of guest satisfaction.
Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally.
Monitor room inventory, occupancy, room rates, and revenue opportunities in coordination with the Revenue and Sales teams.
Lead, train, motivate, and develop the Front Office team to achieve operational excellence.
Ensure proper coordination with Housekeeping, Sales, Revenue, Reservations, and other hotel departments.
Monitor guest feedback, online reviews, and service recovery initiatives.
Ensure compliance with hotel policies, standard operating procedures, safety standards, and statutory requirements.
Prepare departmental reports, duty rosters, and performance updates.
Control departmental expenses while maintaining service quality and operational efficiency.

Desired Qualifications

Guest-centric, professional, and well-groomed.
Strong leadership and team management capabilities.
Excellent decision-making and conflict-resolution skills.
Passion for delivering memorable guest experiences and maintaining brand standards.

Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination.
Ensure exceptional guest service and maintain high standards of guest satisfaction.
Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally.
Monitor room inventory, occupancy, room rates, and revenue opportunities in coordination with the Revenue and Sales teams.
Lead, train, motivate, and develop the Front Office team to achieve operational excellence.
Ensure proper coordination with Housekeeping, Sales, Revenue, Reservations, and other hotel departments.
Monitor guest feedback, online reviews, and service recovery initiatives.
Ensure compliance with hotel policies, standard operating procedures, safety standards, and statutory requirements.
Prepare departmental reports, duty rosters, and performance updates.
Control departmental expenses while maintaining service quality and operational efficiency.
Bachelor’s degree or diploma in Hotel Management or a related field.
Minimum 5–8 years of experience in the hotel industry, preferably with experience in a supervisory or managerial Front Office role.
Strong knowledge of hotel property management systems (PMS), guest handling, room inventory, and Front Office procedures.
Excellent leadership, communication, interpersonal, and problem-solving skills.
Strong guest relationship management and complaint-handling abilities.
Good understanding of room revenue, upselling, occupancy management, and departmental budgeting.
Proficiency in English; knowledge of additional languages will be an advantage.
Guest-centric, professional, and well-groomed.
Strong leadership and team management capabilities.
Excellent decision-making and conflict-resolution skills.
Ability to work under pressure and manage multiple priorities.
Passionate about delivering memorable guest experiences and maintaining brand standards.

About the Company

IHG

Global hotel company

IHG is a global hospitality company operating and franchising a portfolio of hotel brands. The company supports hotel development, reservations, loyalty programs, revenue management, brand standards, technology, and guest services. It serves travelers, hotel owners, franchisees, corporate clients, loyalty members, and hospitality partners. Its operating model centers on a primarily franchised and managed hotel network connected through brands, distribution, commercial systems, and regional support. Teams work across hotel operations, development, revenue, technology, marketing, loyalty, finance, and owner support. Teams support coordinated daily delivery.

Company size: Not listed
Company stage: Not listed
Total funding: Not listed
Headquarters: Not listed
Founded: Not listed

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