Case Manager 2

Property Name: Jessie Street
Property Type: Supportive

Case Manager II

The Case Manager II plays a vital role in MidPen’s Resident Services team, supporting residents in supportive housing to maintain stability and achieve self-sufficiency. This role is essential to MidPen’s mission of providing high-quality, affordable housing and fostering thriving communities. Reporting to the Resident Services Manager, the Case Manager II works closely with residents, property management, and community partners to deliver impactful services. It’s an exciting time to join MidPen as we continue expanding our supportive housing portfolio and deepen our commitment to equity and resident well-being.  

Responsibilities:

• Deliver onsite programming and direct case management services to residents at high-complexity supportive housing sites 
• Conduct outreach through door-to-door, phone, and email to engage residents in available services 
• Provide crisis intervention and follow-up, including mandated reporting for child or adult abuse 
• Facilitate individual and group services that promote independent living, wellness, and recovery 
• Collaborate with residents to set and achieve personal and professional goals 
• Manage and evaluate services provided by third-party partners and community agencies 
• Partner with Property Management and Resident Services teams to address resident concerns and support community building
• Perform other duties as assigned

Qualifications:

You support residents in achieving housing stability and personal growth through direct services and community partnerships. 

• M.S.W. or M.A. in psychology, counseling, or related field with 2 years of experience serving high-needs populations, or B.A./B.S. with 3 years of experience 
• Experience working with individuals who have experienced homelessness or trauma 
• Familiarity with mental health diagnoses and interventions including harm reduction and trauma-informed care 
• Strong communication skills and ability to navigate language barriers using translation tools 
• Proficient in Microsoft Office Suite, Salesforce, and virtual collaboration tools 
• Valid California Driver’s License, current auto insurance, and reliable transportation 
• Ability to work occasional evenings and weekends and travel between properties 

Education and Experience:

• M.S.W. or M.A. degree in psychology, counseling, or related field and 2 years of full-time experience serving high needs populations (mental illness, substance use, co-occurring disorders) or B.A. or B.S. degree in the same fields with 3 years full-time experience serving these populations 
• Experience working with and serving people who have experienced homelessness 
• Experience working with high needs or high acuity populations that have experienced trauma 
• Experience using and administering multiple assessment tools and interpreting information/data derived from assessments 
• Experience supporting program and service implementation and coordination 
• Experience collaborating with local service providers 

Pay Range

$80,080.00- $90,090.00 Annual Salary - Pay based on applicable experience and qualifications