Highgate

Hospitality and travel-focused venture capital

Assistant Housekeeping Supervisor

Janitorial ServicesUpdated on Nov 10

Full-timeRochester, NY, USAIn-person

About the Job

Requirements

A high school diploma or equivalent is required.
Two to three years of progressive experience in a hotel or related field is preferred, not required.
College coursework in a related field is helpful.
Previous supervisory responsibility is preferred, not required.
Ability to communicate effectively, both verbally and in writing, with employees and guests at all levels in an attentive, friendly, courteous, and service-oriented manner.
Ability to listen to, understand, and clarify concerns raised by employees and guests.
Ability to multitask and prioritize departmental functions to meet deadlines.
Ability to handle problems by anticipating, preventing, identifying, and solving them as necessary.
Ability to understand and apply complex information and data from various sources to meet appropriate objectives.
Ability to cross-train in other hotel-related areas.
Ability to maintain confidentiality of information.
Ability to show initiative by anticipating guest or operational needs.
Flexible availability; long hours may sometimes be required.
Ability to exert up to 50 pounds occasionally and/or 20 pounds frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand during the entire shift.
Ability to maintain regular attendance as required by the hotel schedule, which varies according to hotel needs.
Ability to maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag.

Responsibilities

Administer and coordinate housekeeping functions in assigned sections, and assume the Housekeeping Supervisor's functions in their absence.
Ensure employees are attentive, friendly, helpful, and courteous to guests, managers, and fellow employees.
Inspect Room Attendants’ work in the assigned section daily to ensure standards and productivity levels are met and maintained.
When the Housekeeping Manager or Assistant Housekeeping Manager is absent, inspect all VIP rooms and report their availability to the Front Office according to hotel standards.
Oversee end-of-day floor closing and ensure Room Attendants’ carts are clean and restocked.
Ensure daily assignment records are completed, signed off, and submitted to the Housekeeping Office on time.
Maintain key control.
Handle lost-and-found items according to standards.
Monitor the cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways, and landings.
Oversee daily duty assignments and ensure Room Attendants and House Attendants have work assignments.
Carry an active pager or radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report progress on out-of-order rooms under the Housekeeping Department’s supervision to the Guest Services Manager according to standards.
Initiate repair and maintenance work orders and forward them to Engineering; follow up until each work order is completed.
Assist with training Housekeeping staff.
Ensure cleaning projects are completed on a biannual basis.
Ensure overall guest satisfaction.
Conduct room inspections and retrain housekeepers to improve performance and correct deficiencies.
Attend all hotel-required meetings and training.
Comply with hotel standards and regulations to encourage safe and efficient hotel operations.
Maximize productivity, identify problem areas, and assist in implementing solutions.
Perform other duties as requested by management.

Desired Qualifications

Two to three years of progressive experience in a hotel or related field.
Previous supervisory responsibility.

Compensation Type

Hourly

Highgate Hotels

Highgate is a leading real estate investment and hospitality management company with over $15 billion of assets under management and a global portfolio of more than 400 hotels spanning North America, Europe, the Caribbean, and Latin America. With a 30-year track record as an innovator in the hospitality industry, this forward-thinking company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate continues to demonstrate success in developing a diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts, featuring contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team of seasoned hospitality leaders and corporate offices worldwide, Highgate is a trusted partner for top ownership groups and major hotel brands. www.highgate.com

Location

Homewood Suites Rochester

2095 Hylan Dr.Rochester, NY 14623

Overview

The Assistant Housekeeping Supervisor is responsible for administering and coordinating housekeeping functions in assigned sections, as well as assuming all Housekeeping Supervisor functions in his/her absence.

Responsibilities

Ensure that employees are at all times attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
Inspect Room Attendant’s work performance within assigned section on a daily basis to ensure the standards and productivity levels are being met and maintained.
In the absence of the Housekeeping Manager or Assistant Housekeeping Manager, inspect all V.I.P. rooms and report their availability to the Front Office, according to hotel standards.
Oversee the closing of the floors at the end of the day, ensuring the Room Attendants’ carts are clean and restocked.
Ensure records of daily assignments are completed, signed off and turned into the Housekeeping Office on time.
Maintain key control.
Handle items for "Lost and Found" according to the standards.
Monitor cleanliness and orderliness of Room Attendants’ carts, linen closets, control closets, stairways and landings.
Oversee the daily assignment of duties, ensuring Room Attendants and House Attendants carry a work assignment.
Carry an active pager/radio to maintain contact with the Front Office and/or Engineering throughout the shift.
Report on progress of all out-of-order rooms under the Housekeeping Department's supervision to the Guest Services Manager, according to standards.
Initiate work orders for repairs and maintenance and forward to Engineering. Follow through on each work order until completed.
Assist with training of Housekeeping staff.
Ensure completion of cleaning projects on a biannual basis.
Ensure overall guest satisfaction.
Conduct room inspections and re-train housekeepers to improve performance and correct deficiencies.

Qualifications

Education & Experience:

High School diploma or equivalent required.
Two to three years of progressive experience in a hotel or related field preferred.
College course work in related field helpful.
Previous supervisory responsibility preferred.

Physical requirements:

Flexible and long hours sometimes required.
Medium work - Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
Ability to stand during entire shift.

General Requirements:

Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
Must be able to multitask and prioritize departmental functions to meet deadlines.
Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
Attend all hotel required meetings and trainings.
Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
Must be able to cross-train in other hotel related areas.
Must be able to maintain confidentiality of information.
Must be able to show initiative, including anticipating guest or operational needs.
Perform other duties as requested by management.

Maintain a warm and friendly demeanor at all times.

Benefits

Highgate offers the following benefits package for this position:

Medical insurance, dental insurance, vision insurance, life insurance, short-term and long-term disability insurance
401(k) Retirement Plan with employer matching contributions
Paid holidays
Paid vacation
Paid sick leave (provided in accordance with applicable law)
Employee assistance program (EAP)
Tuition reimbursement
Paid jury duty leave, personal leave, medical leave, and military leave in accordance with applicable law

Please click here for additional benefit details for the states of Washington, Colorado, and California.

Posting Date

This job opening was posted on October 26, 2026 and will remain open for at least 21 days.

Compensation: 18.25 to 18.75 (USD)

About the Company

Highgate

Hospitality and travel-focused venture capital

HTV is the venture capital arm of Highgate, funding early-stage and growth-stage technology companies that serve the hospitality and travel industries, with a focus on Seed and Series A rounds in North America and Europe. It backs startups in areas like revenue management, B2B marketplaces, business intelligence, alternative accommodations, and restaurant tech, providing capital and strategic support to help them scale. HTV stands out by combining hospitality domain expertise with venture funding, leveraging Highgate’s asset base of over 500 owned or managed hotels, 84,000+ rooms, and more than $20 billion in assets under management to accelerate portfolio growth. Its goal is to grow tech-enabled hospitality and travel ecosystems by aligning portfolio company success with Highgate’s network, resources, and strategic interests.

Company size: 1,001-5,000
Company stage: Not listed
Total funding: Not listed
Headquarters: New York City, New York
Founded: Not listed

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