Global Quality & Commissioning Program Manager

Position Title: Global Quality & Commissioning Program Manager

Location: Austin, Dallas, Chicago, Ashburn, Atlanta, OR Charlotte

Your role 

The Quality and Commissioning (QCx) Program Manager will support the Global Head of Quality and Commissioning in the development, deployment and continuous improvement of the company's Global QCx Program across its data center portfolio. 

The role will act as the primary coordinator and administrator of the Global QCx ecosystem, including program standards, processes, tools, reporting and digital platforms. A key responsibility will be the ownership and continuous enhancement of the company's selected QCx software platform, ensuring successful implementation, user adoption, data quality and reporting capability across all regions. 

Working closely with Regional QCx teams, Design & Construction, Operations and external delivery partners, the QCx Program Manager will drive standardization and consistency across the global program. The role will aggregate feedback from project teams and operational stakeholders, identify opportunities for improvement, support the development of global standards and tools, and help ensure lessons learned are incorporated into future projects. 

The successful candidate will be highly organized, collaborative and process-oriented, with the ability to influence stakeholders across multiple regions and functions while maintaining a strong focus on quality, commissioning excellence and continuous improvement.

What you’ll do 

• Global QCx Program Implementation: Support the implementation and continuous improvement of the Global QCx Program, ensuring consistent adoption of standards, processes and tools across all regions 
• QCx Platform Ownership: Own the deployment, administration and continuous development of the company's QCx platform, including project setup, training, compliance monitoring and user support. 
• Develop Global Standards and Processes: Support development and maintain Global QCx standards, procedures, templates and libraries, including installation checklists, L4/L5 test scripts, reporting requirements and handover procedures. 
• Data Analytics and Reporting: Develop and maintain dashboards, reports and key performance indicators that provide visibility into project quality, commissioning progress and program performance. 
• Program Governance and Compliance: Monitor compliance with QCx requirements, track program performance metrics and support corrective actions to improve delivery outcomes. 
• Project Intervention Support: Support regional project teams during critical project phases, factory witness testing, onsite commissioning, project recovery efforts and other business priorities as required. 
• Collaboration and Stakeholder Engagement: Work closely with internal design & construction teams, regional QCx teams, operations and external partners to support successful implementation of QCx standards and initiatives. 
• Third-Party (CxA) Management: Support the management and organization of our Third-Party Commissioning Agents including monthly meetings, annual business reviews, resource allocation, scope or works and commercial benchmarking. 
• Provide Training and Support: Deliver training, guidance and hands-on support to project and regional teams to ensure consistent use of QCx processes, tools and systems. 
• Lesson Embedment and Continuous Improvement: Support development and implementation of a Lesson Embedment program. Identify opportunities for process improvement, platform enhancements and program development. 

What you’ll need 

• Bachelor’s degree: inElectrical, Industrial Controls or Mechanical Engineering, Construction Management or related field.  
• Experience: 5+ years of experience in datacenter and/or technically demanding developments focused on Quality Assurance and/or Commissioning. 
• Commissioning Expertise: In-depth understanding of commissioning fundamentals, particularly in relation to integrating schedules and commissioning for mechanical, electrical, and ICT elements, with experience in Integrated Systems Testing (IST). 
• Digital Competence: High degree of digital competence, including familiarity with commissioning-related digital tools, systems, and workflows for QA/QC management and project oversight. 
• Leadership and Team Management: Proven ability to lead and inspire teams, driving a culture of quality excellence and establishing teamwork through individual leadership. 
• Technical Expertise: Deep knowledge of QA/QC practices, construction methodologies, and relevant codes and standards, particularly in data center or mission-critical environments. 
• Effective Communication: Ability to confidently and succinctly communicate complex technical challenges to both technical and non-technical stakeholders, including customers and contractors. 
• Problem Solving and Analytical Skills: Well-developed analytical and problem-solving skills with a structured approach to developing and appraising technical solutions, including breaking down complex issues into manageable components. 
• Full Project Life Cycle Knowledge: Familiarity with the full project life cycle, from planning and design to permitting, construction, commissioning, and IST, ensuring quality standards are maintained throughout. 
• Risk Management: Strong organizational and risk management skills, with the ability to effectively identify, assess, and mitigate risks within a high-pressure, fast-paced environment. 

A bit about us

Digital Realty brings companies and data together by delivering the full spectrum of data center, colocation and interconnection solutions. PlatformDIGITAL®, the company’s global data center platform, provides customers with a secure data meeting place and a proven Pervasive Datacenter Architecture (PDx®) solution methodology for

powering innovation and efficiently managing Data Gravity challenges. Digital Realty gives its customers access to the connected data communities that matter to them with a global data center footprint of 300+ facilities in 50+ metros across 25+ countries on six continents.

To learn more about Digital Realty, please visit digitalrealty.com or follow us on LinkedIn and Twitter.

A bit about our team 

Our Operations team keeps our customers’ infrastructure running safely and securely. We get plenty of opportunities to take on a variety of tasks and develop our technical skills. From overseeing electrical power to cooling and fire suppression systems, our team plays a vital role in making sure everything in our data centers operates as it should.

What we can offer you

Our rapidly evolving business sector offers the opportunity to be part of a courageous and passionate team who work together to understand and meet the changing needs of our global customers. 

Join us and you’ll be part of a supportive and inclusive environment where you can bring your whole self to work. As part of our team, you’ll get to work with people from different business areas, challenge the way we do things and put your ideas into action. We’ll also give you plenty of development opportunities so you can build a rewarding and successful career with us. 

Apply today, take charge of your career and grow your talents with us.

Health and Safety

Safety isn't just a priority here at Digital; it's critical to everything we do. Safeguarding lives, protecting assets, and securing data aren't just ideals - they're essential pillars of our commitment to excellence for our people, our partners and our customers. We have a culture of care where every member of Team Digital embraces a relentless pursuit of working safely across Digital Realty. Together we are Safely Powering Progress.

Our Compensation Philosophy

Digital Realty offers its employees a highly competitive compensation package, excellent benefits, and an environment that recognizes and rewards your contributions. Central to our compensation philosophy is rewarding our employees for achieving the values and objectives aligned to the company's overall goals and values.

Our published pay ranges reflect the minimum and maximum target for new hire pay for the full-time position determined by role, level, and geographical location. Individual pay is based on additional factors including but not limited to job-related skills, experience, and relevant education and/or training. Moreover, an employee’s total compensation package varies by role and may include salary, cash bonus or commissions, and equity awards not quantified below.

Compensation range $150,000 – $165,000. This compensation range represents the Company’s good faith belief as to what it will pay as a base salary for this position at the time of this posting.

Benefits: For this role, Benefits include medical, dental, vision, life and AD&D insurance, 401k match, disability benefits, wellness and education benefits, employee stock purchase plan, paid time off, holidays, and more.