General Manager

POSITION: General Manager, Madison Ave

REPORTS TO: Regional Sales Manager, Creed Boutique  

LOCATION: New York, NY

FLSA: Exempt 

OVERVIEW: The General Manager oversees all daily operations of the Creed Boutique while building a teamwork environment and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand, Creed. 
 

We are  committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.  
 

Why Work With Us? We care about our team members, and we offer a competitive salary of $90,000.00 - $100,000.00, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!  

CORE RESPONSIBILITIES 

• Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies. 

• Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot. 

• Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time. 

• Demonstrate knowledge of the luxury retail market and current trends.  

• Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team. 

• Embrace brand messages and cascade company communications to all members of your team. 

• Continue to build business through out-of-store networking and in-store events. 

• Ensure boutique is adequately stocked, cleaned, and properly merchandised.  

• Enforce loss prevention and shortage control procedures and maintain all safety standards.  

• Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions. 

CORE REQUIREMENTS  

• Minimum 3 yrs. sales and management experience in the luxury sector; beauty or fragrance a plus!  

• Exhibits strong leadership skills with ability to coach, develop and inspire team  

• Exceptional client service/customer experience approach and mentality  

• Excellent listener with business acumen skills and strong interpersonal relationships  

• Able to coordinate and attend regular trainings and stay current on product knowledge  

• Strong presentation, communication and organization skills with high attention to detail  

• Ability to analyze the business and identify new functional growth opportunities   

• Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy 

• Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change  

• Always maintain shop floor standards, including taking proactive measures  

• Willing to take on new challenges/opportunities as they arise   

• Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds