A minimum of three years of sales and management experience in the luxury sector; beauty or fragrance experience is a plus.
Ability to coach, develop, and inspire a team.
Exceptional client service and customer experience approach.
Strong business acumen and interpersonal relationship skills.
Ability to coordinate and attend regular trainings and stay current on product knowledge.
Strong presentation, communication, and organization skills with high attention to detail.
Ability to analyze the business and identify new functional growth opportunities.
Proficiency in Microsoft Office Suite, including Word, Excel, and PowerPoint, and technical savvy.
Ability to work in an entrepreneurial, fast-paced environment and adapt to change.
Ability to maintain shop floor standards and take proactive measures.
Physical ability to move about the store, kneel, stoop, use stairs, carry, bend, stretch, twist, and carry up to 25 pounds.
Responsibilities
Lead a high-performing, customer service-oriented team; coach and provide feedback to ensure customers receive the full customer experience in line with brand strategies.
Set performance targets and drive store productivity and profitability, including conversion rates, sales, UPT, AUS, and customer data capture, using selling tools such as Shopify and HubSpot.
Plan the store schedule around peak business hours to ensure staffing meets customer traffic and demand.
Maintain knowledge of the luxury retail market and current trends.
Stay aware of advertising and marketing campaigns, product launches, and promotions, and communicate them to the team.
Embrace brand messages and communicate company updates to all team members.
Build the business through out-of-store networking and in-store events.
Ensure the boutique is adequately stocked, cleaned, and properly merchandised.
Enforce loss prevention and shortage control procedures and maintain safety standards.
Recruit, select, and onboard store staff, and develop a strong bench of managers for future leadership positions.
Desired Qualifications
Beauty or fragrance experience.
POSITION: General Manager, Madison Ave
REPORTS TO: Regional Sales Manager, Creed Boutique
LOCATION: New York, NY
FLSA: Exempt
OVERVIEW: The General Manager oversees all daily operations of the Creed Boutique while building a teamwork environment and leading by example to ensure all goals are met while providing best-in-class customer service internally and externally. The individual in this role delivers a captivating, branded customer experience and enables consistent sales growth that can positively represent our luxury brand, Creed.
We are committed to building a diverse workforce. We believe diversity in all its forms – gender, age, nationality, culture, religious beliefs and sexual orientation – enriches the workplace. It opens opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer, we welcome and consider applications from all qualified candidates, regardless of their background.
Why Work With Us? We care about our team members, and we offer a competitive salary of $90,000.00 - $100,000.00, benefits such as medical, dental, vision, 401(k), paid time off, employee discounts and much more!
CORE RESPONSIBILITIES
Lead a high performing customer service-oriented team. Coach and provide feedback as necessary to ensure all customers are given the full Customer Experience in line with brand strategies.
Set performance targets and drive store productivity and profitability (i.e. conversion rates, sales, UPT, AUS and customer data capture) using selling tools which include Shopify and HubSpot.
Plan your Store schedule in accordance with peak business hours, ensuring customer traffic and demand can be met with the right employees at the right time.
Demonstrate knowledge of the luxury retail market and current trends.
Be aware of current advertising and marketing campaigns, new product launches and promotions and ensure this is communicated to your team.
Embrace brand messages and cascade company communications to all members of your team.
Continue to build business through out-of-store networking and in-store events.
Ensure boutique is adequately stocked, cleaned, and properly merchandised.
Enforce loss prevention and shortage control procedures and maintain all safety standards.
Recruitment, selection and on-boarding of store staff. Develop a strong bench of managers for future leadership positions.
CORE REQUIREMENTS
Minimum 3 yrs. sales and management experience in the luxury sector; beauty or fragrance a plus!
Exhibits strong leadership skills with ability to coach, develop and inspire team
Exceptional client service/customer experience approach and mentality
Excellent listener with business acumen skills and strong interpersonal relationships
Able to coordinate and attend regular trainings and stay current on product knowledge
Strong presentation, communication and organization skills with high attention to detail
Ability to analyze the business and identify new functional growth opportunities
Experienced and proficient in Microsoft Office Suite (Word, Excel, PowerPoint) and is technically savvy
Ability to work in an entrepreneurial, fast-paced environment while being adaptable to change
Always maintain shop floor standards, including taking proactive measures
Willing to take on new challenges/opportunities as they arise
Physical ability to move about the store, kneeling, stooping, using stairs, carrying, bending, stretching, twisting, and carrying up to 25 pounds