Head Coach

Rally House is where fans celebrate the teams, traditions, and communities they love. Every day is an opportunity to create memorable experiences that bring fans closer to the moments and teams they care about most. Behind it all is a team fueled by energy, passion, and hometown pride. As we continue to grow, we're looking for team members who are excited to help shape the future of Rally House, deliver exceptional experiences, and make every fan feel right at home.

Job Description

The Head Coach acts as the Store Manager and is responsible for leading the overall performance and culture of the store. This role builds and develops a strong team, ensures consistent execution of operational, merchandising, and service standards, and drives sales and profitability. The Head Coach creates clarity, commitment, and fosters an environment of engagement, ownership, and continuous improvement.

Competencies

• Drive for Results: Holds self to high standards and pushes through challenges to deliver results.​
• Customer Centric: Models, coaches, and inspires an exceptional customer experience. Builds community connections to strengthen the brand.​
• Builds High Performance Teams: Builds an engaged, motivated team. Coaches and develops team members. Retains talent and ensures bench strength.​
• Problem Solving: Is solution oriented, sees problems as opportunities. Looks beyond the obvious and doesn’t stop at the first answers. Keeps the goal in mind and is not easily deterred.​
• Decision Quality: Considers options carefully. Balances data and judgment to make sound day-to-day decisions​.
• Communicates Effectively: Gives direct, complete, and actionable feedback. Listens intently. Allows ideas to be shared.​

Responsibilities

Staffing: recruiting, scheduling, leading others

Customer service: ensures customer remains the top priority

Delivery Results: sales forecasting, inventory control, payroll management

Merchandising: Meets Rally House visual standards; floor moves and merchandising; organizing, game-planning and execution

Skills and Knowledge

Ability to analyze performance, identify opportunities, and drive improvement, Advanced leadership and coaching skills with the ability to build high-performing teams, Deep understanding of store operations, service standards, and execution, Enthusiastic attitude with a passion for sports and retail

Qualifications

• 5+ years of experience in retail
• 2+ years of store management and leadership experience
• Associates or Bachelor’s degree preferred
• Availability to work 40 hours per week with open availability including daytime, nights, weekends, holidays, and featured local sports events

Physical Requirements

• Must be able to stand and walk for extended periods of time
• Ability to lift up to 50 pounds
• Ability to bend, reach, and climb ladders

Pay Range

$27.25 - $39.50