Team Lead – Executive Support

GAQ427R219

We are seeking a dynamic and experienced Manager to lead a team of high-performing Executive Assistants in Costa Rica & Serbia. The successful candidate will play a pivotal role in developing each EA and building processes that enable them to effectively support executives across the company's G&A functions (Finance, Legal, People, IT, Operations & Security). This position requires an operational leader with excellent communication skills and previous experience managing a team, preferably of 10+ Executive Assistants.

Impact you will have:

• Leadership and Team Development: Lead, mentor, and develop a team of 10-15 Executive Assistants aligned to G&A Executives (Executives in Finance, Legal, People, IT, Operations & Security) to ensure high performance and professional growth, while providing direct executive support to 1 Executives.
• Stakeholder Engagement: Serve as a liaison between executives, EAs, and other departments to facilitate effective communication and collaboration.
• Operational Management: Oversee the daily operations of the G&A EA team, ensuring efficient management of executives' schedules, meetings, and communications.
• Strategic Planning and Execution: Partner with the EA Manager and Corp Ops leadership to align the EA team's objectives with the company's strategic goals, while establishing the right framework to operate as a Center of Excellence (CoE).
• Cross-Functional Team Building: Develop a structure for the team to function as a cross-functional unit, supporting multiple departments across the organization.

What we look for:

• Minimum of 5+ years of experience managing a team of Executive Assistants or similar roles, or proven track record of strong leadership in a fast-paced environment
• Previous Executive Assistant experience (minimum 5 years), Bachelor's degree in Business Administration, Marketing, IT, HR, or a related field
• Proven experience leading cross-functional teams or projects within a corporate environment
• Proven ability to engage with senior executives to build trust, solicit actionable feedback, and translate insights into team development and operational improvements
• Strong leadership skills with the ability to inspire and motivate a diverse team
• Ability to work independently and manage multiple priorities in a fast-paced environment
• Exceptional attention to detail and a process-oriented mindset
• Demonstrated ability to build and maintain professional relationships at all levels
• Flexibility to adjust working hours to accommodate different time zones (primarily U.S.)
• Cultural sensitivity and ability to thrive in a diverse, global environment
• Ability to maintain confidentiality and handle sensitive information with discretion
• Fluent in English (C1 level or above) and Spanish, with excellent verbal and written communication skills