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Valsoft

Acquires, grows vertical market software companies

Field Technician

Equipment Field ServiceConfirmed live in the last 24 hours
Full-timePhiladelphia, PA, USA$45k

About the Job

Requirements

  • At least 2 years of experience in field service, desktop support, IT hardware support, or a similar hands-on technical role.
  • Strong troubleshooting skills with Windows PCs and peripherals, including printers, scanners, cameras, monitors, and UPS or battery backups.
  • Working knowledge of basic networking, including IP and MAC addresses and wired and wireless connectivity.
  • Experience with remote-access tools such as TeamViewer and ticketing systems such as Jira.
  • Ability to diagnose problems methodically and distinguish a simple fix from a needed replacement.
  • Ability to plan routes and schedules independently and manage time and tasks effectively.
  • Clear written communication for documenting visits and updating tickets.
  • Professional and courteous conduct with school staff, administrators, and IT teams.
  • Comfort using a smartphone or tablet for field work and mobile applications.
  • Valid driver's license, clean driving record, and access to a reliable personal vehicle.
  • Ability to lift and carry equipment up to 50 pounds and work in varied building environments.
  • Ability to obtain and maintain Pennsylvania school clearances, including PA State Police, PA Child Abuse History, and FBI fingerprint checks, and complete the Act 168 employment history review.
  • High school diploma or equivalent.
  • Obtain all three Pennsylvania clearances before the first school visit and renew them at least every 60 months: PA State Police criminal history check, PA Department of Human Services child abuse history clearance, and FBI fingerprint-based criminal background check.
  • Complete the Act 168 Sexual Misconduct/Abuse Disclosure and permit contact with current and former employers for an employment history review.
  • Complete three hours of child abuse recognition and mandated reporter training, renewed every five years.
  • Report any arrest or conviction for a listed offense within 72 hours using form PDE-6004.
  • Meet additional requirements set by individual school districts, such as badging or site sign-in.

Responsibilities

  • Respond to service tickets for school hardware, including self-service kiosks, card printers, check-in stations, PCs, peripherals, and battery backups; diagnose problems before replacing equipment, using repairs such as battery replacement, settings adjustments, or software repairs when appropriate.
  • Prioritize issues based on their impact on schools' daily operations.
  • Review the ticket queue, group visits by region, confirm appointments with school contacts, arrange parts with the warehouse in advance, and adjust plans when urgent work arises.
  • Install equipment, conduct preventive maintenance visits, test equipment before leaving, and obtain customer sign-off.
  • Replace equipment covered by warranty and send out-of-warranty or end-of-life equipment to sales for a quote.
  • Document findings, work performed, and follow-up needed; share fixes with the help desk so schools can resolve similar issues remotely.
  • Keep school contacts, the help desk, and the manager updated; remain reachable during working hours and respond quickly to urgent requests.
  • Help cover other regions during peak season or when colleagues are away, and help train new or seasonal technicians.
  • Travel regularly across Pennsylvania, with occasional trips to nearby states.
  • Use the device management portal, dispatch system, Jira, Microsoft Teams, Outlook, TeamViewer, a mobile field-service application, and Nexonia for expenses and mileage.
  • Shadow a senior technician during initial training.

Desired Qualifications

  • Technical certification or post-secondary coursework in information technology is an asset.
  • CompTIA A+, Network+, or a similar certification is an asset.
  • Experience supporting K-12 schools, public-sector customers, or self-service and kiosk hardware is an asset.
  • Experience with kiosks, card printers, or self-service hardware.
  • Familiarity with Jira or another ticketing system.
  • Current Pennsylvania school clearances.

About the Company

Valsoft

Acquires, grows vertical market software companies

Valsoft is a company that buys software businesses that serve specific, essential industries (like automotive and broadcasting) and helps them grow over the long term. It focuses on vertical market software—programs that are built for a particular industry—and keeps the acquired companies independent while giving them extra resources, best practices, and access to a global network. The core idea is to improve how these software businesses operate and expand their reach, rather than building new products from scratch. The main way Valsoft works is to purchase a niche software company, streamline its operations, and partner with the existing management team to drive steady growth. This approach sets Valsoft apart from others by emphasizing patient, long-term ownership and collaboration within a diverse portfolio of niche software. The goal is to create durable, profitable companies that continue to serve their essential customers efficiently and expand into new markets.

Company size
501-1,000
Company stage
Growth Equity (Venture Capital)
Total funding
$420M
Headquarters
Montreal, Canada
Founded
2015

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