Senior Program Manager - Seller Experience

ABOUT THE ROLE:

The Sr. Program Manager, Seller Experience, owns the end-to-end experience of Trace3's sellers and leads the systematic removal of friction across the sales process. This role is responsible for building and managing a seller listening program that identifies productivity barriers, translating insights into prioritized process and technology improvements, and driving those initiatives from analysis and design through documentation, training, adoption, and measurable business impact.

Sellers are the customers of this function. Through direct observation, feedback, and data analysis, this leader will develop productivity benchmarks, establish operational health metrics, and oversee the intake process for seller-related tools, systems, and process enhancement requests across Revenue Operations.

In partnership with HR, IT, and Revenue leaders, this role will also own new seller ramp acceleration, change management, and adoption strategies for all Revenue Operations initiatives. Success is measured not only by what is delivered, but by seller adoption, productivity gains, and improvements in sales performance. Adoption is how we define done.

WHAT YOU'LL DO:

Seller Listening Program

• Build and lead seller advisory board, nominated by regional sales leaders, and serve as the voice of the field within Revenue Operations.
• Gather and analyze seller feedback, workflow observations, and productivity data to identify barriers to selling effectiveness.
• Measure and monitor seller satisfaction and experience across regions, segments, and roles.
• Maintain a prioritized backlog of seller productivity opportunities and improvement initiatives.

Process Improvement, Documentation, and Adoption

• Lead continuous improvement initiatives that streamline sales processes, reduce administrative burden, and improve seller productivity.
• Evaluate current-state processes, identify inefficiencies, and design scalable solutions that drive measurable business outcomes.
• Establish and maintain process documentation, standards, and governance practices across Revenue Operations.
• Drive successful rollout, training, and adoption of new processes, tools, and capabilities.
• Manage intake, prioritization, and roadmap planning for seller-facing process and technology improvements.

Measurement and Baselines

• Define and maintain key performance indicators related to seller productivity, adoption, effectiveness, and experience.
• Develop reporting and performance benchmarks to track the impact of Revenue Operations initiatives.
• Measure and communicate realized business value, including productivity gains, process efficiencies, and adoption outcomes.
• Partner with leadership to identify trends, risks, and opportunities that improve sales execution.

Onboarding, Ramp, and Certification

• Partner with POH, Sales Leadership, and IT to continuously improve the new seller onboarding and ramp experience.
• Develop frameworks, measurements, and programs that accelerate time-to-productivity for new sellers.
• Support role-based enablement, certification, and readiness programs aligned with sales motions and business objectives.
• Monitor ramp effectiveness and recommend enhancements based on performance data and seller feedback.

Change Management

• Lead change management efforts for Revenue Operations initiatives, ensuring successful adoption and sustained behavioral change.
• Develop communication, training, and reinforcement strategies that maximize seller engagement and utilization.
• Serve as a seller advocate in cross-functional decision making, ensuring seller productivity and experience are considered in prioritization and trade-off discussions.
• Establish adoption measures and accountability mechanisms to validate success and business impact.

Cross-Functional Leadership

• Partner closely with Sales Leadership, HR, Marketing, IT, Finance, Customer Experience, and Transformation teams to deliver seller-focused solutions.
• Build alignment across stakeholder groups and influence outcomes without direct authority.
• Lead through collaboration, data-driven decision making, and a customer-first mindset with sellers as the primary customer.

QUALIFICATIONS & INTERESTS:

• Bachelor's degree required; advanced degree preferred.
• 7+ years of experience in Sales Operations, Revenue Operations, Business Operations, Process Improvement, Sales Enablement, or a related function, including at least 3 years leading enterprise programs from strategy through execution.
• Demonstrated expertise in process improvement methodologies, with Lean, Six Sigma (Yellow Belt or higher), or comparable training and experience strongly preferred.
• Experience building and operating customer, employee, or seller experience programs, including structured feedback and listening mechanisms.
• Proven track record leading process improvement initiatives from discovery and analysis through implementation, documentation, training, change management, and measurable adoption.
• Experience designing and managing structured feedback programs such as advisory boards, seller councils, surveys, voice-of-the-customer programs, workflow observations, or similar mechanisms.
• Strong analytical and quantitative skills, including the ability to establish performance baselines, define success metrics, and communicate insights to executive stakeholders.
• Experience working with CRM, ERP, sales enablement, and related business systems, with a strong understanding of seller workflows and revenue processes.
• Experience partnering cross-functionally with Sales, People Operations, IT, Marketing, Finance, and other business functions to drive organizational change.
• Experience supporting onboarding, training, certification, adoption, or enablement programs that improve employee productivity and performance.
• Demonstrated ability to influence stakeholders and drive alignment across organizations without direct authority.
• Strong executive presence and exceptional written, verbal, and presentation skills, including experience presenting recommendations and results to senior leadership.
• Highly organized with the ability to manage multiple priorities and drive results in a fast-paced, evolving environment.

Estimated Pay Range 160000 - 175000 USD