Penske

Diversified transportation, logistics, and motorsports provider

Customer Care Coordinator

Customer SupportConfirmed live in the last 24 hours

Full-timeReading, PA, USANo salary listed

About the Job

Requirements

A minimum of 2 years of experience interacting with customers and resolving complex issues is required.
Strong customer service skills are required.
Strong computer skills in Microsoft Office are required.
The ability to learn a broad set of processes is required.
The ability to apply knowledge to proactively solve problems is required.
The ability to identify trends in data and inquiries and recommend proactive solutions to management is required.
Strong organizational skills and the ability to manage multiple projects are required.
Excellent written and oral communication skills are required.
Regular, predictable, full attendance is an essential function of the job.
Willingness to take on additional or evolving responsibilities is required.
Willingness to travel as necessary, work the required schedule, and work at the specific location required is required.
Completion of a Penske employment application, a background investigation including past employment, education, and criminal history, and drug screening are required.
The associate must be able to read, communicate verbally or in writing, remember and analyze information, and remember and understand instructions or guidelines.
The associate may be required to stand, walk, and sit, and is frequently required to use hands to touch, handle, and feel and to reach with hands and arms.
The associate must occasionally lift or move up to 25 pounds (12 kilograms).
The associate must have close, distance, and peripheral vision, depth perception, and the ability to adjust focus.

Responsibilities

Resolve unstructured internal and external inquiries related to invoices, contracts, and services provided by Penske, using more than a dozen Penske systems.
Research, calculate, and apply adjustments to customer accounts as needed.
Identify trends in inquiries and propose long-term fixes to improve customer service.
Provide customer service.
Perform other projects and tasks as assigned.

Desired Qualifications

A bachelor's degree is preferred; equivalent work experience is acceptable if the candidate does not have a degree.
A master's degree is preferred; equivalent work experience is acceptable if the candidate does not have a degree.
Working knowledge of Penske systems, such as AS400 and Salesforce, is preferred.

Position Summary:

Penske’s Customer Care team is responsible for responding to internal and external customer requests regarding billing, contracts and other aspects of our customers’ administrative relationship with Penske. Coordinators assist with evaluating contract language and requirements, ensuring proper revenue capture through accurate billing and assisting with revenue enhancement projects such as our CPI and market labor survey processes.

Major Responsibilities:

• Resolve unstructured internal and external inquiries related to invoices, contracts and various services provided by Penske by utilizing over a dozen different Penske systems

• Research, calculate and apply adjustments to customer accounts as needed

• Identify trends in inquiries and propose long-term fixes to better service our customers

• Provide excellent customer service

• Other projects and tasks as assigned.

Qualifications:

• Bachelor's Degree preferred. If no degree, equivalent work experience is required.

• Master's Degree preferred. If no degree, equivalent work experience is required.

• Minimum 2 years of experience interacting with customers and resolving complex issues

• Strong customer service skills

• Strong computer skills in Microsoft Office

• Working knowledge of Penske systems preferred (AS400, SalesForce, etc.)

• Ability to learn a broad set of processes

• Apply knowledge to proactively solve problems

• Identify trends in data and inquiries to recommend proactive solutions to management

• Strong organizational skills; ability to manage multiple projects

• Excellent written and oral communication skills

• Self-starter, motivated, can-do attitude

• Willingness to take on additional/evolving responsibilities

• Regular, predictable, full attendance is an essential function of the job

• Willingness to travel as necessary, work the required schedule, work at the specific location required, complete Penske employment application, submit to a background investigation (to include past employment, education, and criminal history) and drug screening are required.

Physical Requirements:

• The physical and mental demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• The associate will be required to: read; communicate verbally and/or in written form; remember and analyze certain information; and remember and understand certain instructions or guidelines.

• While performing the duties of this job, the associate may be required to stand, walk, and sit. The associate is frequently required to use hands to touch, handle, and feel, and to reach with hands and arms. The associate must be able to occasionally lift and/or move up to 25lbs/12kg.

• Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception and the ability to adjust focus.

Penske is an Equal Opportunity Employer

About the Company

Penske

Diversified transportation, logistics, and motorsports provider

Penske provides a range of transportation services, including retail automotive sales and service, truck leasing and rental, and logistics solutions, plus professional motorsports activities. Its offerings work through distinct units: Penske Automotive Group sells and services vehicles, Penske Truck Leasing rents and maintains trucks with fleet management, and Penske Logistics handles end-to-end supply chain services. The company differentiates itself by operating multiple transportation and entertainment businesses under one private global umbrella, enabling cross-sell opportunities and large-scale coordination. Its goal is to deliver reliable, end-to-end transportation and logistics solutions for individuals and businesses worldwide while growing its diversified portfolio and leveraging scale.

Company size: 501-1,000
Company stage: Not listed
Total funding: Not listed
Headquarters: Bellflower, CA
Founded: 1969

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