Full-Time

Customer Success Manager

Posted on 5/22/2024

Zeta

Zeta

1,001-5,000 employees

Cloud-native credit card processing platform

Data & Analytics
Fintech

Senior

Remote in USA

Required Skills
Sales
Management
AWS
Requirements
  • Must have been involved in managing and delivering large cross-functional programs from inception to launch
  • Prior experience in credit card implementations, especially in a client-facing role with medium to large clients is a huge plus
  • Strong understanding of project management methodologies, processes, and tools
  • Ability to understand technical concepts on SaaS offerings via cloud (AWS), APIs, etc.
  • Strong stakeholder relationship management skills – able to influence and manage the expectations of senior executives internally and externally
  • Excellent interpersonal, organisational, leadership and mentoring ability
  • Self-motivated with a drive to learn and adapt to new and ever-changing project demands
Responsibilities
  • Platform understanding
  • Client governance
  • Stakeholder Management
  • Customer Satisfaction
  • Liaising with Product Teams
  • Training
  • Pre-Sales assistance

Zeta's cutting-edge credit card processing platform boasts cloud-native and API-enabled capabilities, making it a leader in modern financial technology services. The company thrives on a global scale, serving over 35 clients and managing more than 15 million cards. Working at this company offers a unique opportunity to be at the forefront of banking technology innovation, in a dynamic atmosphere where advanced fraud detection and loyalty program functionalities envelop a proactive approach to finance.

Company Stage

Series C

Total Funding

$385M

Headquarters

San Francisco, California

Founded

2015

Growth & Insights
Headcount

6 month growth

6%

1 year growth

12%

2 year growth

20%