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The Hongkong and Shanghai Hotels

Luxury hotel and real estate group

F&B Server - The Lobby

Full-TimePosted on 10/23/2026
¥302.1k/mo
Entry
Tokyo, Japan
In Person
Food Service & HospitalityDining, Bar & Counter Service

About the job

Requirements
  • Good communication skills in English are preferred; additional language skills are an advantage.
  • Previous experience in hospitality, food and beverage, retail, or customer service is preferred.
  • Ability to work shifts, weekends, and public holidays as required by business needs.
  • Ability to work in a fast-paced environment while maintaining professionalism and attention to detail.
Responsibilities
  • Deliver warm, friendly, and professional service to guests at all times, ensuring an enjoyable dining experience.
  • Welcome, seat, and serve guests in accordance with The Peninsula service standards and outlet procedures.
  • Follow the established sequence of service, pre-service preparations, and post-service duties accurately and consistently.
  • Support daily restaurant operations by maintaining cleanliness, organization, and readiness of the dining area.
  • Perform cashiering and reception duties, including handling payments, reservations, and guest inquiries.
  • Work closely with team members to ensure smooth and efficient restaurant operations.
  • Maintain a positive attitude and demonstrate a commitment to guest satisfaction and service excellence.
Desired Qualifications
  • Passion for delivering excellent guest service and creating memorable guest experiences.
  • Positive attitude, willingness to learn, and ability to work effectively as part of a team.

About the company

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The Hongkong and Shanghai Hotels

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The Hongkong and Shanghai Hotels, Limited operates luxury hospitality and real estate assets, owning and running Peninsula-branded hotels in prime locations across Asia, the US, and Europe, with additional developments in London and Istanbul. It manages hotel operations and owns related commercial properties, clubs, and tourism assets to offer premium accommodations, services, and experiences. Its differentiators include a long history since 1866, a global collection of iconic Peninsula properties, and ownership of diverse assets like attractions such as The Peak Tram, enabling an integrated luxury brand experience. Its goal is to provide high-end hospitality and related real estate experiences while growing a portfolio of landmark properties and attractions that attract affluent travelers and investors.

Company Size

1,001-5,000

Company Stage

N/A

Total Funding

N/A

Headquarters

Central and Western District, Hong Kong

Founded

N/A

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Simplify's Take

What believers are saying

  • 1H 2026 profit returned to HK$23 million after a HK$289 million loss.
  • Greater China RevPAR rose 29% and the US rose 16% in 1H 2026.
  • Board-approved HK$2.1 billion renovations reinforce long-term pricing power and asset relevance.

What critics are saying

  • The Thailand dispute over Peninsula Bangkok remains unresolved since 2019, threatening management rights.
  • HK$2.1 billion renovations at Hong Kong and Tokyo will disrupt earnings through 2026.
  • A weak China or Japan luxury cycle would crush returns at newly ramped hotels.

What makes The Hongkong and Shanghai Hotels unique

  • The Peninsula brand still commands premium rates across Greater China, the US, and Europe.
  • HSH owns irreplaceable trophy assets: Peninsula Hong Kong, Tokyo, London, and Istanbul.
  • The Peak Tram and commercial properties diversify cash flow beyond hotel rooms.

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Benefits

  • Flexible Work Hours
  • Paid Vacation
  • Bus transit reimbursement