WHO WE ARE

Zeta Global (NYSE: ZETA) is the Data-Powered Marketing Cloud that leverages advanced artificial intelligence (AI) and trillions of consumer signals to make it easier for marketers to acquire, grow, and retain customers more efficiently. Through the Zeta Marketing Platform (ZMP), our vision is to make sophisticated marketing simple by unifying identity, intelligence, and omnichannel activation into a single platform – powered by one of the industry’s largest proprietary databases and AI. Our enterprise customers across multiple verticals are empowered to personalize experiences with consumers at an individual level across every channel, delivering better results for marketing programs. Zeta was founded in 2007 by David A. Steinberg and John Sculley and is headquartered in New York City with offices around the world.

WHAT YOU’LL DO

• Coordination of internal teams to deliver technical services support, projects and enhancements including change requests, scoping, resource management, scheduling, and delivery.
• Manage technical retainer hours to ensure we remain within established contractual support hours.
• Collaborate with Customer Success partners to improve margin rates, including contributing to account health plans.
• Handle issue resolution, including tracking, triaging, and resolving campaign, platform, and infosec issues. Includes unplanned outages and risk mitigation communications such as coordination and delivery of RCA documents.
• Manage client inquiries, including research, data requests, and technical issues.
• Schedule and present in client status calls, updating on service-based items and project progress.
• Ensure adherence to Zeta standards and procedures, focusing on client experience and operational efficiency

CHARACTERISTICS OF DELIVERY MANAGER

• Ability to work under tight deadlines in a fast-paced environment.
• Enthusiastic team player with strong collaboration skills.
• Strong research and problem-solving abilities.
• Proficient in MS Office Suite (Word, PowerPoint, Excel).
• Willingness to travel and work on-site as needed.
• Excellent written and verbal communication skills, with a focus on data-supported details.
• Flexible and adaptable to change, with a proactive and positive attitude.

QUALIFICATIONS

• 5-7 years of experience in a marketing role with project management and triage experience.
• Proven track record in managing client relationships and delivering client-focused solutions.
• Experience in process improvement and margin enhancement.
• Bachelor’s degree in Business, Marketing, or a related field.
• Knowledge of industry standards and best practices in marketing and operations.
• Familiarity with digital marketing tools and platforms is desirable.
• Certification in Project Management (PMP or equivalent) is a plus.

BENEFITS & PERKS

• Unlimited PTO
• Excellent medical, dental, and vision coverage
• Employee Equity and Stock Purchase Plan
• Employee Discounts, Virtual Wellness Classes, and Pet Insurance

And more!!

SALARY RANGE

The salary range for this role is $50,000.00 - $70,000.00 depending on location and experience.

PEOPLE & CULTURE AT ZETA

Zeta considers applicants for employment without regard to, and does not discriminate on the basis of an individual’s sex, race, color, religion, age, disability, status as a veteran, or national or ethnic origin; nor does Zeta discriminate on the basis of sexual orientation, gender identity or expression.

We’re committed to building a workplace culture of trust and belonging, so everyone feels invited to bring their whole selves to work. We provide a forum for employees to celebrate, support and advocate for one another. Learn more about our commitment to diversity, equity and inclusion here: https://zetaglobal.com/blog/a-look-into-zetas-ergs/

ZETA IN THE NEWS!

https://zetaglobal.com/press/?cat=press-releases

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