People Operations Manager
Lalamove
People Operations Manager
Lalamove
On-demand last-mile delivery platform
Lalamove is disrupting the logistics industry by connecting customers and drivers directly through our technology. We offer customers a lightning fast and convenient way to book delivery and moving services whether they are at their home, at work or on the go. People talk about O2O, we live it!
Currently, Lalamove is a leading global on-demand delivery platform with millions of delivery partners serving millions of orders everyday. With 1600+ employees spread across SEA and LATAM, our 10-year old company has reached unicorn status in 2018, is well funded by prominent VCs and has kept growing at tremendous speed since.
Our strength lies in our internal values, namely Passion in serving local communities, empowering SMEs and our driver partners, Execution and Grit because that is how we differentiate ourselves by never giving up and striving for excellence, and Humility - awareness in ourselves to learn from others and never stop improving.
At Lalamove, we strongly believe in the power of community. Millions of drivers and customers use our technology every day to connect with one another and move things that matter. Delivery is what we do best and we ensure it is always fast and simple. Since 2013, we have tackled the logistics industry head on to find the most innovative solutions for the world’s delivery needs. Our vision is to bring communities closer and make city life easier by allowing fast and convenient circulation of goods. We realize this vision with a ‘glocal’ approach, building a robust operations team to adapt our product to local networks of businesses and delivery contractors. At the same time, we have ambition to build an international brand by establishing an even more global presence.
All great people teams are built on rock solid foundations - as the business needs continue to evolve, we are now seeking a People Operations Manager, focusing on building out of the Thailand operations and working closely with our management team as a partner to the business.
This role will manage the HR function in Thailand for our passionate team of 130+ and growing, spread across Bangkok, Chonburi, Khon Kaen and Chiang Mai. The incumbent will be responsible for executing people strategies across the full spectrum of People topics, to grow and maintain our presence in the Thailand market. We’re looking for someone who has experience in a high growth startup, setting up local and regional Thailand-related HR processes and able to recruit the right people quickly.
Hiring Strategy and Recruitment:
As the key focal point of our hiring process you will need to anticipate talent requirements by actively developing a strong pipeline and consistently enhance candidate experience
Define organization needs, post job ads and manage the selection process, actively headhunt to bring in top talent and to find the best cultural and skills fits for the company across all business verticals. You will also use data to inform realistic hiring goals and support the requirements of the operational teams - ensuring the process goes smoothly at all levels
In addition to having a wealth of experience gained from demanding recruitment environments, this role needs someone who can communicate those valuable insights across the company. Our ideal candidate will also liaise with senior management to ensure that hiring timelines and strategies match the company’s plans for growth
HR Operations and Employment Law:
Oversee day-to-day people operations of the business, including payroll, benefits, time off, contracts, and daily company compliance requirements
Own the management of payroll and other company software to keep them up-to-date and effective
Collaborate with the FD People and FD Legal teams in Hong Kong on any related employment law matters, employment legislations and compliance management
Collaborate with functional People teams on company-wide benefits programs, compensation strategy and other HR related matters.
Act as the first point of contact and support for employee changes including professional development, employee performance, leave, and day-to-day support.
Partner with and advise the management teams on people-related strategy and decisions including organizational design, planning and compensation, and team building for sustainable growth.
Strong communicator with the ability to build relationships with key stakeholders
Excellent attention to detail, reliable and well organized
Ability to exercise discretion at all times is essential
Able to prioritize, work autonomously and manage time effectively
Strong representation of Lalamove’s four core values; Passion, Grit, Humility & Execution
Undergraduate degree and a Master's degree in HR or similar field preferred
Minimum 8 years of experience in HR ideally gained in fast-paced, dynamic environments, helping to scale/manage rapid growth.
Strong knowledge of Thai labor regulations, HR operations and local/regional recruitment specifics. Ideally has experience working across multiple markets in Thailand
Advanced MS Office skills, especially Excel and PowerPoint
Excellent written and spoken English
Lalamove is a technology-driven logistics platform that provides on-demand last-mile delivery in urban areas across Asia and the Americas. Its mobile app connects individuals and businesses with a network of drivers to handle fast or scheduled deliveries, ranging from small parcels to bulky items. Deliveries are priced based on distance, weight, and optional services like multiple stops. The service targets a wide range of customers, from individuals to small businesses and large enterprises, and aims to offer a seamless, efficient delivery experience by leveraging its driver network and digital platform.
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