Full-Time

Account Manager

Updated on 8/1/2026

Chanel

Chanel

10,001+ employees

Designs, sells luxury fashion and cosmetics

No salary listed

Glasgow, UK

In Person

Category
Sales & Account Management (1)
Required Skills
Forecasting
CRM

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Requirements
  • Proven leadership experience in a luxury or premium retail environment, ideally within beauty or fragrance.
  • Ability to coach and develop a diverse team while fostering a culture of collaboration.
  • Passion for creating memorable, client-centric experiences.
  • Strategic thinking with strong commercial awareness and decision-making capabilities.
  • Solution-focused approach in a fast-paced and evolving environment.
Responsibilities
  • Inspire, develop, and manage a high-performing team with a focus on collaboration, diversity, and empowerment.
  • Lead onboarding and continuous training of the team, ensuring strong product knowledge, service excellence, operational compliance, and support with employee relations.
  • Set and review individual and team goals, provide regular performance feedback, and support career development plans.
  • Partner with the Talent Acquisition team to manage the full recruitment cycle.
  • Contribute to business planning, including forecasting, promotional strategies, and category development.
  • Monitor and analyse business key performance indicators to inform strategic actions and improve commercial performance.
  • Proactively recruit new clients and support clienteling initiatives to deepen customer relationships and drive client loyalty.
  • Collaborate regularly with the Retail Development Manager to review counter performance, share insights, and develop growth strategies.
  • Build strong partnerships with retailer teams, supporting cross-functional collaboration and shared business objectives.
  • Oversee day-to-day retail operations, including rota management, stock monitoring, and accurate reporting aligned with retailer systems.
  • Ensure flawless execution of brand activations, events, and in-store campaigns.
  • Uphold brand standards for grooming, presentation, and environment.
  • Set expectations for client service excellence by leading with authenticity, empathy, and deep product expertise.
  • Champion the brand’s signature service approach, ensuring all client interactions are elevated and immersive.
  • Drive commercial results and take ownership of the business.
  • Coach, mentor, and develop the team.
  • Contribute to CHANEL’s sustainability ambitions across restoring nature and climate, investing in circularity, advancing dignity and prosperity, and promoting the autonomy of women.

1) What does Chanel do? Chanel is a luxury fashion house that offers a range of high-end products including fashion, accessories, fragrances, skincare, makeup, jewelry, and watches, targeting affluent customers worldwide. 2) How does its product work? It designs and sells premium, timeless items through owned boutiques, official online channels, and authorized retailers, supported by strong marketing, fashion shows, and brand storytelling to maintain desirability and loyalty. 3) How is Chanel different from competitors? It combines a storied brand heritage with exclusive, premium products and strict distribution control, creating a sense of rarity and prestige that appeals to luxury buyers. 4) What is Chanel's goal? To preserve its elite brand status while growing a loyal, affluent customer base by delivering consistently refined, timeless designs and a premium consumer experience.

Company Size

10,001+

Company Stage

Debt Financing

Total Funding

$770M

Headquarters

Argueil, France

Founded

1883

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Simplify Jobs

Simplify's Take

What believers are saying

  • June 2026 Venette facility enables 50 million annual fragrance bottles, scaling a high-growth category[10].
  • New Palo Alto and Vancouver boutiques expand direct retail with VIP salons and CHANEL & moi care services[10].
  • Beauty sector growth supports Coco magazine launch and Rouge Coco kiosk trial momentum in 2026[10].

What critics are saying

  • Matthieu Blazy's softer silhouettes alienate legacy clients, risking 45-60% backlash within 6-12 months[7].
  • > $11,000 Classic Flap price hikes without experience upgrades drive buyers to Hermès within 12-18 months[3][9].
  • Global cosmetics downturn undermining Chanel's beauty bet, with 6% Cosmetics 50 value decline in 2026[2].

What makes Chanel unique

  • Chanel targets affluent clients with timeless, exclusive designs rooted in heritage and feminine empowerment[2][1].
  • Chanel controls premium cashmere via a 2025 Barrie Knitwear stake and acquired Charvet for bespoke craftsmanship[10][4].
  • Chanel uses owned media like the June 2026 print magazine Coco to deepen direct beauty engagement[10][2].

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Benefits

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

Unlimited Paid Time Off

Family Planning Benefits

Fertility Treatment Support

Paid Vacation

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Growth & Insights and Company News

Headcount

6 month growth

16%

1 year growth

16%

2 year growth

16%
Celebrity Net Worth
Jul 23rd, 2026
Chanel expands Les Extraits line with limited distribution.

Chanel expands Les Extraits line with limited distribution. By Silvia Blanco 23 July 2026 Chanel is expanding its Les Extraits line with the limited distribution of its 1957 fragrance, a musky composition created by in-house perfumer-creator Olivier Polge in 2019. The scent was originally meant to honor the year that house founder Gabrielle Chanel made her triumphant return to the U.S. market, but it also became a lucky charm for Chinese users who anointed the scent as a marker of prosperity and wealth, which in turn drove sales. Texture and mystique. The addition of 1957 to Chanel's Les Extraits line - which comes in a diamond-shaped box - can be viewed as a reaction to market interest, but more importantly, creatively speaking, it meant Polge could play up the scent's mystique, offering a more textured and slightly darker version of the original, which made its debut under the Les Exclusifs series. If the original 1957 was a crisp cotton shirt, the Extrait version would be a delicate light chiffon, according to Polge. "For a regular wearer of 1957, as soon as you try the Extrait version, I think you will realize the difference - there is more texture in the perfume. It's like slightly, I would almost say, spiced up with orange flower, iris, certain small leathery notes that really make the perfume vibrate in a slightly darker way," said Polge. "Maybe you can make the parallels with the thickness of a fabric, the preciousness of a fabric, and how maybe one might fit a certain situation," added Polge. Grand Parfumeur event. In Shanghai this week, Polge also played host to an intimate gathering dubbed "Grand Parfumeur," where the Rojo Art & Culture Space was transformed into a dimly lit fragrance palace where the brand's fragrance universe began with the story of Chanel No. 5. Here, it was brought to life via an interactive digital book. A film dubbed by brand ambassador Zhou Xun explores its raw materials produced in Grasse, and an olfactory experience allows guests to discover five of its most treasured ingredients. Global reach and new sets. On one end of the spectrum, the Les Extraits line will be sold like precious jewelry via appointments in select stores only - 50 in China and 200 globally. On the other end, as Chinese consumers trade down but look to fulfill their insatiable luxury appetite via "small luxuries," Chanel answered that call by releasing a new spray perfume set that allows consumers to select three scents among 11 Extrait juices. The spray set, also encased in a diamond-shaped gift box, which hit shelves a month ago, is also distributed at selected stores in the market in limited quantities. Playfully tapping into consumers' superstitious psychology, just like Coco Chanel herself would, pairing the 1957 with Sycomore and No. 5 is viewed as "finding a supportive mentor, reaching career success and financial fortune," according to Chinese internet lore. Future scents. As for its latest Extrait-in-Oil, which is set to launch sometime next year, Polge said that it will be "a more intimate way of wearing the perfume." "We spend a lot of time speaking about the richness of the raw material, the combination of the scent to the skin - I like the sensuality of it," said Polge.

Prime Creative Media
Jul 22nd, 2026
Pernod Ricard appoints new finance and technology executive.

Pernod Ricard appoints new finance and technology executive. Pernod Ricard has appointed Mauve Croizat as executive vice president, finance and technology, effective from 1 October 2026. Croizat will join the executive committee and report to chairman and chief executive officer Alexandre Ricard. She succeeds Hélène de Tissot, who is leaving the company after 23 years to pursue a new role. Croizat has spent almost 20 years with Pernod Ricard, holding senior leadership positions across finance, business development and general management in France, the United States and Sweden. Most recently, she has led the rollout of the group's global transformation program. Previous roles include vice president finance and administration at The Absolut Company and chief executive officer of Pernod Ricard Sweden and Northern Europe. To support the leadership transition, Croizat will take up the role of group deputy chief financial officer from 24 August 2026 and work alongside de Tissot during the handover period. De Tissot will leave Pernod Ricard on 30 September 2026 to become global chief financial officer at Chanel. During her time with the company, including the past eight years as executive vice president, finance and technology, she held several senior leadership roles and helped develop the group's finance and technology function. "I am delighted to appoint Mauve as Executive Vice President, Finance & Tech. Her career path within Pernod Ricard is a testament to the breadth of talent we have across the Group," said Ricard. "Mauve is a proven strategic and operational leader with a track record of building highly successful teams. I would also like to warmly thank Hélène for her outstanding contribution to Pernod Ricard over the past 23 years and wish her every success in her new role."

The Standard Group PLC
Jul 22nd, 2026
Lupita Nyong'o becomes Chanel's latest global brand ambassador.

Lupita Nyong'o becomes Chanel's latest global brand ambassador. Chanel has named Oscar-winning actress Lupita Nyong'o as its newest global brand ambassador. The announcement was made after Nyong'o attended the Spring-Summer 2025 Ready-to-Wear show at the Grand Palais in Paris, marking the final day of Paris Fashion Week. Nyong'o's close relationship with Chanel goes back over ten years, with the actress frequently choosing the French fashion house for major red-carpet events. Nyong'o has long been a fan of the brand, wearing Chanel designs from as early as 2013, shortly after the release of her breakout film 12 Years a Slave. She was spotted at various Chanel events over the years, including the Fall 2023 Haute Couture Show in Paris and the 2023 Academy Museum Gala in Los Angeles, where she wore a stunning Chanel haute couture gown. Advertisements Speaking about the new partnership with Chanel, Nyong'o said, "They were one of my first supporters. I remember wearing them as early as 2013 right when my first film, 12 Years a Slave, came out. And over the years, they've often invited me to things and treated me with wonderful hands, and so when they approached me to be an ambassador, I felt very honored," she told Women's Wear Daily. Kenya-specific content Nyong'o made her official announcement as the new global brand ambassador for Chanel with an elegant post on Instagram, sharing a stunning image of herself at the Spring-Summer 2025 Ready-to-Wear show in Paris. In the image, she is seen wearing a delicate and intricate pastel-colored dress from Chanel's haute couture collection. The outfit, featuring soft hues of pink, lavender, and white, stands out for its unique flower-like embroidery and textured details. The dress is complemented by a matching cape, adding a touch of regality to the look. The design is both modern and classic, reflecting the timeless elegance associated with Chanel. Lupita accessorized the look with her signature chic updo and minimalistic makeup. Her appointment has drawn praise from many in the fashion industry. Some fans and fellow celebrities took to social media to celebrate the news. Kaniu Kungu commented, "Lupita is one of the best-dressed celebrities in Hollywood," while Jill Cooper added, "Chanel should be thanking you. Totally exquisite." Nyong'o's role as a Chanel ambassador is about more than just wearing beautiful clothes. She sees it as an opportunity to contribute to the ongoing conversation about diversity and inclusivity in fashion. "The message that I bring naturally and deliberately to the role is that things have changed. And we don't want them to go back to what they once were," she told the Associated Press. Nyong'o has been vocal about her efforts to continue the fight for diversity, inspired by trailblazers like Bethann Hardison, an iconic model and activist who fought for the inclusion of Black models in the fashion industry in the 1960s and 1970s. Hardison's work led to progress, but Nyong'o highlighted how much the industry has regressed in recent years. "It took a step back, so for me that was testament to the fact that it takes consciousness. It's a conscious effort that has to be made on a daily basis," Nyong'o said. Her thoughts on fashion and representation have a personal resonance. "When I was growing up, I didn't see myself in ads for brands like this. It resulted in me going through quite the identity crisis and feeling undervalued by the world," Nyong'o admitted. Now, as a Chanel ambassador, she hopes to inspire young girls who may not have seen themselves represented in luxury fashion in the past. "I would hope that there is a message for little girls," she said, adding that her work as an actor, author, and now a brand ambassador is a step toward changing that narrative. Nyong'o's career has spanned across acting, writing, and podcasting. She won an Academy Award for her role in 12 Years a Slave and went on to star in major films such as Black Panther and Star Wars. More recently, she voiced the lead role in The Wild Robot and launched her podcast Mind Your Own, which explores the stories of African people around the world. In addition to her acting and podcasting ventures, Nyong'o is a published author. Her book Sulwe, which addresses colorism and the beauty of darker skin tones, reached number one on The New York Times Best Sellers list for children's picture books. Next year, Nyong'o will make her theater debut as Viola in Shakespeare in the Park's summer production of Twelfth Night. She will star alongside Peter Dinklage, Sandra Oh, and Jesse Tyler Ferguson. With her new role at Chanel, Nyong'o joins a prestigious group of global ambassadors, including Margot Robbie, Kristen Stewart, and Whitney Peak, further solidifying her influence in both fashion and entertainment. Nyong'o's partnership with Chanel is not just about style, but also about making a statement.

Paris Select Book
Jun 28th, 2026
This print magazine from Chanel, dedicated to beauty, is already a collector's item with its eight different covers.

This print magazine from Chanel, dedicated to beauty, is already a collector's item with its eight different covers. ParisSelect - Ce magazine papier signé Chanel consacré à la beauté est déjà collector avec ses huit couvertures différentes In June 2026, Chanel will launch *Coco*, a brand-new print magazine dedicated to beauty and fragrance. This exclusive publication marks a major milestone in the Rue Cambon brand's editorial strategy. With this groundbreaking publication, Chanel is affirming its vision for cosmetics and strengthening its direct connection with its customers. Restaurants Guides citadins et locaux restaurants A beauty magazine published by the House on Rue Cambon. The House already had a magazine dedicated to art. Now, it is launching a version focused entirely on cosmetics. This new publication, called Coco, was created with the support of the British media brand Chaos. The first issue takes a bold approach. It features eight different covers and focuses on makeup with the theme "The Make-up Issue." This way, every reader can choose the cover that speaks to her the most. Throughout the 115 pages, the brand unfolds its vision for cosmetics. This owned-media strategy allows the brand to break free from traditional channels. As a result, it sets its own standards and enriches its storytelling with the help of experts from a variety of backgrounds. "A unique space for self-expression, creativity, and freedom." A feature that blends art, culture, and makeup. The editorial content of this first issue is rich and varied. Novelist Marie NDiaye contributes an essay on beauty and identity. For her part, historian Kassia St. Clair offers reflections on the evolution of color perception. Beauty journalist Funmi Fetto breaks down the names of the shades in the Rouge Chanel lipstick collection. Sarah Brown takes a closer look at the lip gloss. Finally, an interview with brand ambassador Lily-Rose Depp and a quiz created by Derek Blasberg round out this summer issue. * 115 pages devoted to cosmetics * Eight different covers for this first issue * Contributions by Marie NDiaye, Kassia St. Clair, and Funmi Fetto * Looks created by several makeup artists, including Valentina Li * Available at the brand's beauty and fragrance stores The power of makeup at the heart of the editorial project. This first issue highlights the "transformative power of makeup." The goal is clear: to provide a space for creativity and freedom of expression. Several makeup artists have therefore created original looks for this issue. Among them was Valentina Li, a member of Chanel's Comètes Collective, who took part in this adventure. About ten photographers captured these creations through their lenses. In this way, each page becomes an invitation to rethink makeup as an art form in its own right. restaurant Mode et tendances The publication celebrates the diversity of styles and faces. It is aimed at all women who see makeup as a means of self-expression. However, it is not merely a product catalog; it offers a genuine exploration of culture. Immersive and cultural narrative formats. Beyond fashion, the magazine features in-depth articles and analyses. This approach stands in stark contrast to the short-form content found on social media. It emphasizes the long-term perspective - a value cherished by the luxury industry. This allows readers to take the time to read, browse, and immerse themselves. This editorial choice enhances the sensory and intellectual experience. It serves as a reminder that beauty is not limited to appearance, but also touches on identity and culture. This launch is part of a broader trend: the resurgence of print. In a world saturated with digital content, paper is regaining its value. It offers a tactile and lasting experience that a screen cannot replicate. This first issue of Coco is being published in a limited edition. The publication frequency has not yet been specified. Nevertheless, this collector's edition appeals to women who appreciate beautiful objects and rare items. The magazine is distributed at the company's beauty and fragrance retail locations. It is also available online. It is published in five languages: French, English, Chinese, Korean, and Japanese. This global distribution reflects the project's international scope. With Coco, the Maison de la rue Cambon is solidifying its position in the booming beauty sector. It offers a unique editorial experience that blends art, culture, and cosmetics. This magazine embodies a new way of telling the story of beauty, breaking away from traditional media conventions.

Internewscast
Jun 22nd, 2026
Prosecutors say one-armed Gambino mobster orchestrated $1.7 million Chanel heist.

Prosecutors say one-armed Gambino mobster orchestrated $1.7 million Chanel heist. Up next. Published on 22 June 2026 Thomas "Tommy" Dono, a relatively obscure one-armed Gambino crime family soldier who first made his name as a bank burglar and was tied to hundreds of thousands of dollars in thefts during the 1990s, appears to have retained his knack for high-value scores, prosecutors say. According to the Manhattan District Attorney's Office, Dono has been linked to an audacious $1.7 million burglary at Chanel's Manhattan boutique, described as the luxury brand's largest and most important location in the United States. The major heist unfolded nearly two years ago at Chanel's flagship store at 15 East 57th Street. Court records say Dono and a 10-person crew carried out a carefully coordinated, three-hour operation that began at 10:14 p.m. on Saturday, July 13, 2024, and resulted in the theft of hundreds of items valued at $1,776,700. Dono, 52, allegedly oversaw the burglary from a white minivan parked outside the store until 1:25 a.m. on Sunday, July 14. Prosecutors say he then drove away from the scene, followed by a white Sprinter van loaded with 10 large laundry and trash bags containing 300 Chanel items taken through a stockroom ceiling hatch. Surveillance footage obtained by the NYPD allegedly shows five members of the crew carrying the bags down a rear fire escape and into an alley behind the boutique. Discover more People news updates Future jobs analysis Support journalism donations From there, prosecutors say, the group moved the stolen goods into a nearby East 58th Street building that was under construction at the time, hauled them back out to the street and loaded them into the van. Court records state that several of the burglars were dressed "as construction workers," a disguise that allegedly helped them blend in as they gained entry to the Chanel store by breaking through the ceiling hatch in the stockroom. None of the stolen merchandise has been recovered, according to the records. Only Dono, who pleaded not guilty to grand larceny on May 19, has been arrested in the case. He was released on $300,000 bond by Judge Felicia Mennin, half of what the DA's office sought. The investigation is still continuing, and more arrests are expected. Discover more Based on information in the court records and sources in the NYPD and DA's offices, Dono was quickly tabbed as a key player in the caper - because his left arm was amputated at the shoulder several years ago. Sources say the arm was injured in a car accident. "Given his unique physical characteristics," the records state, he was "identified relatively early." Investigators also found surveillance videos of Dono and the two white vehicles involved in the burglary parked outside a three-family home on Bay 10th Street in the Bath Beach section of Brooklyn on the same days they were allegedly used in the Chanel heist. Sources say Dono, a nephew of Thomas "Huck" Carbonaro, the late Gambino soldier who was convicted of racketeering and the attempted murder of a turncoat underboss, Salvatore "Sammy Bull" Gravano, was inducted into the crime family five years ago following his release from prison for taking part in the 1998 murder of FBI informer Frank Hydell. Hydell was shot and killed outside a Staten Island strip club. In 2008, Dono's racketeering indictment alleged that in 2001 he was proposed for membership in the crime family, "as a reward for crimes [he] committed on behalf of the family, including the murder of Hydell." Sources say Dono, who resolved his Hydell case by taking a plea deal calling for a 15-year prison term, was released in 2021, and until last month had avoided any entanglements with the law. The wiseguy, the sources say, is currently a mobster in good standing under the octogenarian capo who took over Gravano's Brooklyn crew when he flipped, Louis "Big Lou" Vallario. Discover more US news updates Future jobs analysis AI tools insights From Jerry Capeci's online column, ganglandnews.com.