Food & Beverage Operations Management·Confirmed live in the last 24 hours·
Full-timeKelowna, BC, Canada$75k - $85kIn-person
About the Job
Requirements
Must possess strong verbal and written communication skills.
Post-secondary diploma or degree in Business or Hospitality Management is an asset.
Must be able to stay organized in a fast-paced environment while working as part of a team.
Must have strong organizational skills and the ability to manage a large and variable workload, ensuring timely and accurate completion of assigned work.
Must be proficient in Microsoft Office applications, including Word, Excel, PowerPoint, and Outlook.
Must be guest-focused and have an outgoing, positive, and friendly attitude.
Must be able to work flexible hours based on guest and business needs, including weekends and holidays as required.
Must maintain impeccable standards.
Must hold a Serving It Right Certificate.
Responsibilities
Understand and follow the policies, procedures, and standards in the Food & Beverage Handbook and Hotel Eldorado Crew Handbook.
Provide professional, friendly, and warm hospitality to guests.
Resolve issues that arise during guests’ dining experiences promptly.
Monitor meal service regularly to ensure standards are followed.
Build and maintain effective relationships with guests, crew members, and management.
Demonstrate personal integrity and business ethics, and promote the hotel’s dining outlets.
Develop and maintain departmental policies, procedures, and quality standards using continuous improvement to support a high-quality, cost-effective, customer-focused operation.
Create a safe working environment and champion health and safety initiatives.
Lead the service team through a hands-on management approach.
Seek ways to minimize operating expenses and increase revenue.
Maintain appropriate staffing levels to deliver quality service within the labor budget.
Provide daily support and guidance to service personnel and monitor job performance to ensure the intended guest experience is delivered.
Coach and train employees and provide disciplinary action when required.
Ensure proper record keeping, inventory, and cash-handling procedures are followed.
Inspect and oversee the cleanliness and maintenance of function spaces, public areas, and service areas.
Follow Hotel Eldorado ordering procedures while staying within budget.
Participate hands-on in creating beverage menus and calculating their costs.
Position: Restaurant Manager Department: Food & Beverage, Front of House (FOH) Reports to: Food & Beverage Manager
Position Summary: The position of Restaurant Manager is responsible for overseeing the operations of the dining outlets, providing daily supervision and direction of the food and beverage service staff, while interacting with guests to ensure a positive guest experience. This position assists in the development, implementation and maintenance of quality standards for the food and beverage staff. This position also completes other duties related to the daily operations of the dining outlets as assigned by the Food and Beverage Manager.
Responsibilities and essential job function include but are not limited to the following: Areas of Accountability
Demonstrate a complete understanding of all policies, procedures and standards as stated in the Food & Beverage Handbook and the Hotel Eldorado Crew Handbook
Consistently offer professional, friendly and warm hospitality to all guests
Provide speedy resolutions for any issues that arise during a guest’s dining experience
Regularly monitor meal service to ensure standards are being properly executed
Build and maintain effective relationships with guests, crew members and management
Demonstrate high personal integrity, business ethics and take every opportunity to promote the hotel’s dining outlets
GENERAL DUTIES & RESPONSIBILIITIES
Responsible for the development and maintenance of policies, procedures and quality standards within the department, utilizing a continuous improvement approach to ensure a high quality, cost effective and customer focused operation
Create a fun, safe and exciting working environment championing H&S initiatives
Demonstrate hands-on management approach to lead our service team
Continuously seek ways to minimize operating expenses and drive all revenue streams.
Ensure proper staffing levels are maintained to deliver quality service and within budgeted labour
Give daily support and guidance to fellow service personnel as well as monitor job performance to ensure designed experience is delivered to our guests
Coach and train employees as well as provide disciplinary action when required
Ensure proper record keeping, inventory and cash handling procedures are followed
Inspect and oversee the cleanliness and maintenance of all function space, public areas, and service areas
Follow Hotel Eldorado ordering procedures while staying in line with the budget
Hands on involvement in creating and costing beverage menus
REQUIREMENTS
Must possess superior verbal and written communication skills
Post-secondary diploma or degree in Business or Hospitality Management is an asset
Ability to demonstrate extreme organization in a fast paced environment while acting as a team player
Strong organizational skills with the ability to manage a large and variable work load, ensuring timely and accurate completion of assigned work
Proficiency in all Microsoft Office applications including Word, Excel, PowerPoint and Outlook