Client Service Analyst

Client Service Analyst

Clinical Architecture is seeking a Client Service Analyst to join our team in the Indianapolis, IN area. The Client Service Analyst engages with clients to provide support and enhance the client experience. This role will challenge you to learn our software and its capabilities to assist our clients with their initiatives. We prioritize building long-term relationships with our clients, striving to exceed their expectations.

• This role is based on-site at our Carmel, IN Headquarters, five days a week. While we are an in-office organization, we do our best to offer flexibility when needed, ensuring both work-life balance and uninterrupted business operations.
• Applicants must be authorized to work in the U.S. without sponsorship.  
• Providing false information on application questions may result in automatic dismissal of your application. Please answer questions truthfully and to the best of your ability.

Responsibilities

• Collaborate with the Client Success Manager to ensure client satisfaction.
• Become a product expert with the support of our internal teams.
• Educate clients on product features and enhancements using virtual technology.
• Analyze the current configuration of Clinical Architecture products as it relates to the ongoing business needs of clients and stakeholders.
• Identify areas for improvement and propose solutions to optimize software performance and the client’s return on their software investment.
• Proactively seek opportunities to broaden client knowledge of best practices and their application to customer implementations.
• Document and share client utilization and product performance with internal team members to enhance overall product, services, and sales performance.
• Translate client needs into actionable items.
• Efficiently and accurately respond to inquiries, both written and verbal.
• Collaborate with internal teams to troubleshoot issues and test software enhancements.

Qualifications

• Bachelor’s degree preferred, high school diploma or equivalent required. 
• Minimum 2+ years experience in SaaS, software support, or client success required. 
• Previous software, data analysis, analytics, and / or informatics experience is required.
• Healthcare / Healthcare Terminology knowledge or experience is advantageous.  
• Strong communication skills, both written and verbal. 
• Commitment to continuous learning.