Full-Time

Senior Analyst

Fraud Analytics and Reporting

Posted on 9/23/2024

SoFi

SoFi

1,001-5,000 employees

Offers diverse personal finance solutions

Fintech
Financial Services

Mid, Senior

Remote in USA

Remote work is not available from Hawaii or Alaska.

Category
Risk Management
Finance & Banking
Required Skills
Python
SQL
Data Analysis
Requirements
  • 2-4 years of Fraud Analytics experience
  • Have an in-depth understanding of different analytics approaches to solve different types of business opportunities
  • Experience analyzing large datasets using SQL/Python and other statistical analysis packages to drive strategies to balance Member experience and loss prevention
Responsibilities
  • Leverage data and analytics to gain insights and drive efficiency and effectiveness
  • Utilize data analytics and tools to identify gaps in fraud operations work, and partner with fraud operations managers to design solutions
  • Provide ad-hoc reporting and analytics to identify key drivers of fraud complaints
  • Lead design, development and maintenance of wing-to-wing Fraud Operations reporting to drive key performance indicators and SLAs
  • Partner with WorkForce Management to drive effective challenges on assumptions and forecasting methodology
  • Partner with a team of analysts to ensure flawless execution in Fraud Operations analytics
  • Support the development of new processes and new product launch by identifying business requirements from Fraud Operations analytics point of view
  • Lead for all cross-functional discussions related to Fraud analytics
  • Teamwork is Job 1… daily critical collaboration is necessary with Fraud Operations, Fraud Prevention Policy, Fraud Platform, other Risk functions, and Engineering Product Design. The collaboration ensures transparency in data source, knowledge sharing and clear communications to execute concisely
  • Members are our Passion… ensure our SoFi members are protected from fraud at every touchpoint but also equally provide timely service. Leverage analytics to understand Member complaints and partner with Fraud Operations to deliver best experience while balancing fraud threats and deliver timely services
  • Innovate… we need you to bring your brightest ideas to build best-in-class fraud operations processes across SoFi’s wide suite of products
  • Data Driven… Lead the discussion on change management using data to drive the change. Collaborate with workforce management, Fraud Operations, PMO, and Risk Infrastructure to help architect the future of fraud operations with analytically based assessment and deployment capabilities to drive efficiency, right staffing, and agent level accountability
  • Challenge Status Quo… constantly evaluate and identify opportunities to improve the Fraud Operations process or identify opportunities to make changes to optimize balance of Member experience, fraud prevention, and costs; re-evaluate technological infrastructure to continuously optimize the balancing equation
  • Drive Performance Outcomes… Design instrumentation to drive performance at the Fraud Operations. Defined operational SLAs through data as well as identify anomalies
  • Risk Controllership… Understand and design appropriate Fraud Operations control points, lead monthly Operational reviews and identify drivers to ensure flawless executions by Fraud Operations
  • Be a Fraud Operations Analytics SME… Serve as a subject matter expert for Fraud Operations process control points and data assets

SoFi provides a variety of financial services aimed at helping individuals manage their money effectively. Its offerings include home loans, personal loans, student loan refinancing, credit cards, and investment options. SoFi's platform is designed to be user-friendly and mobile-first, allowing members to easily access and utilize these services. The company differentiates itself from competitors by offering a comprehensive suite of financial products under one roof, along with educational resources to assist users in making informed financial decisions. SoFi's goal is to create a seamless experience for its members, encouraging them to engage with multiple services while fostering an inclusive environment.

Company Stage

IPO

Total Funding

$4B

Headquarters

San Francisco, California

Founded

2011

Growth & Insights
Headcount

6 month growth

-15%

1 year growth

-6%

2 year growth

-2%
Simplify Jobs

Simplify's Take

What believers are saying

  • SoFi's member base grew to over 10 million, indicating strong market presence.
  • The $2 billion loan expansion with Fortress diversifies revenue and strengthens lending.
  • Partnerships with Mesh Payments and Galileo enhance B2B financial service offerings.

What critics are saying

  • Increased competition from fintechs could erode SoFi's market share.
  • Rising consumer credit card debt may lead to higher default rates.
  • Reliance on partners like Galileo poses operational risks if disruptions occur.

What makes SoFi unique

  • SoFi offers a comprehensive suite of financial products under one platform.
  • The company leverages mobile-first technology to enhance user experience and engagement.
  • SoFi's member-centric approach fosters a strong community and customer loyalty.

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Benefits

You’re taken care of. SoFi employees receive comprehensive health, vision, dental, life insurance, and disability benefits—as well as flexible time off, fitness, fertility, and family planning options.

Realize your ambitions. We want to help our employees achieve financial freedom, just like our members. That’s why we contribute $200 per month toward your student loans to help pay down your debt—plus free financial classes.

Never stop learning. We offer frequent training, mentorship opportunities, and leadership programs to develop our people. We also cover tuition costs for approved programs, up to $5,250 per year.

INACTIVE