Customer Service Associate

Department and Training Overview

• Start Date: Monday, January 25, 2027

• Paid Training: Monday-Friday, 8:00 AM - 4:45 PM Central Time / 9:00 AM - 5:45 PM Eastern Time, 8 weeks.

• Work Location: This is a fully remote position.  However, applicants must reside within 50 miles of one of the following office locations to be eligible for future promotional opportunities:
  • 5665 North Kraft Lake Drive, Caledonia, MI 49316
  • 10200 Abilities Way, Kansas City, KS 66111
  • 7340 W. Memorial Road, Oklahoma City, OK 73142
  • 11330 Olive Blvd, ST Louis, MO 63141

• Starting Pay: $18.23–$20.66 per hour, based on geographic location and experience
  • Spanish Bilingual Candidates may be eligible for a 10% pay differential (Must be fluent in Reading and Speaking Spanish)

**Must provide own chair and desk, in addition to having a dedicated workspace, free of noise and distractions.**

A Day in the Life of a Customer Service Associate

As a valued member of a diverse and collaborative team, you play a key role in supporting our customers when they need us most.

• You’re the first voice they hear, assisting with a wide range of situations, from auto and home claims to motorhome incidents and roadside assistance.
• Working remotely, you’ll take inbound calls from the comfort of your home, with access to a variety of shift options.
  • Structured work environment, taking calls up to 7 hours of your day.
• You guide customers through the claims process, setting clear expectations and helping them feel at ease.
• Accuracy and attention to detail are essential, and you’ll be fully trained to document each interaction with care.
• You’re part of a supportive team environment, where collaboration and encouragement are part of the daily routine, led by a dedicated supervisor.

Essential Job Functions

• Responds to inbound telephone inquiries in a Claims Contact Center.
• Initiates auto and homeowner claims by obtaining preliminary loss information from agents, insureds and third parties.
• Provide customers with an explanation of the claim process.
• May authorize services such as road side assistance and rental cars.
• Responsible for efficient and accurate completion of customer inquiries regarding the status of existing claims.
• Ensures all customer interactions are clearly and accurately documented in the claim file.
• Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Key Qualifications

• Strong verbal communication and active listening skills.
• Proficient in both written and spoken English.
• Assumes personal accountability for actions and outcomes.
• Possesses flexability to work in a fast paced, dynamic environment.

Experience & Skill Requirements

• Strong technical aptitude, including the ability to navigate multiple systems, computer screens, and communication platforms simultaneously.
  • Ability to troubleshoot connectiviety issues, if needed. 
• Typing speed of at least 30 WPM with 90% accuracy.
• Customer service experience is highly preferred.
• Remote contact center experience is a plus, but not required.

Education Requirements

• High School Diploma or equivalent High School diploma or equivalent required.

Physical Actions & Enviroment

This role, whether performed virtually or in an office setting, operates in an open office working environment which will include normal and customary distractions, noise, and interruptions.

• Sits or stands for extended periods of time, up to a full work shift.
• Occasionally reaches overhead and below the knees, including bending, twisting, pulling, and stooping.
• Occasionally moves, lifts, carries, and places objects and supplies weighing 0-10 pounds without assistance.
• Listens to, interprets, and differentiates auditory information (e.g. others speaking) at normal speaking levels with or without correction.
• Visually verifies and reads information.
• Visually locates material, resources and other objects.
• Ability to operate a computer for extended periods of time, up to a full work shift.
• Physical dexterity sufficient to use hands, arms, and shoulders repetitively to operate keyboard and other office equipment up to a full work shift.