Part-Time
Baggage Hall Agent
Posted on 8/18/2026
Swissport
10,001+ employees
Global airport ground handling and cargo
Compensation Overview
£12.91/hr
Glasgow, UK
In Person
 Operations & Logistics (1) |
|---|
Get referred to Swissport
See people who can refer or advise you
- Previous experience in baggage handling, logistics, warehouse operations, or a similar role is preferred.
- The ability to work efficiently in a fast-paced environment with strict deadlines and priorities is required.
- The ability to interact professionally with colleagues, supervisors, and external stakeholders is required.
- Flexibility to work varied shifts, including early mornings, evenings, weekends, and holidays, based on operational requirements is required.
- Physical stamina and the ability to lift, carry, and manoeuvre heavy baggage and cargo items are required.
- A valid full European manual driver's license is required.
- The ability to pass a background check is required.
- Receive, sort, and load baggage onto conveyor belts and handling equipment for transportation to aircraft or storage areas.
- Utilise automated baggage handling systems and equipment to track, scan, and transfer luggage to designated flights or destinations.
- Ensure compliance with airline and airport security procedures and regulations while handling and processing baggage.
- Coordinate with airline representatives, ground crews, and other stakeholders to prioritise baggage handling and resolve issues or discrepancies.
- Monitor and maintain the cleanliness, organisation, and safety of the bag hall area, including conveyor belts, sorting stations, and storage facilities.
- Report equipment malfunctions, maintenance issues, or safety hazards to supervisors and follow established protocols for troubleshooting and resolution.
- Assist passengers with lost or delayed baggage inquiries, providing support and guidance in locating and retrieving their belongings.
- Adhere to Swissport’s standards of service excellence, professionalism, and teamwork in all interactions and tasks.
- Ensure deployment of the environmental processes and procedures, referring to the QHSE Manual.
- Previous experience in baggage handling, logistics, warehouse operations, or a similar role is preferred.
Swissport is the world’s largest provider of airport ground services and a major player in air cargo handling. It delivers the behind-the-scenes work that keeps flights moving, including baggage handling, de-icing, passenger services support, ramp operations, aircraft servicing, and cargo logistics, at hundreds of airports across 44 countries. Its products and services work by offering an integrated suite of ground handling solutions that airport operators and airlines outsource to ensure timely, safe, and efficient turnaround of aircraft and cargo. Swissport differentiates itself through scale, an extensive global network, and a history of mergers and acquisitions that have built a broad, standardized service offering and deep operational expertise across markets. The company’s goal is to be the leading, globally connected provider of ground handling and cargo services, helping airlines run smooth operations and minimize turnaround times even under challenging conditions.
Company Size
10,001+
Company Stage
Acquired
Total Funding
N/A
Headquarters
Zurich, Switzerland
Founded
1997
Get referred to Swissport
See people who can refer or advise you
Simplify's Take
What believers are saying
- Swissport opened Schiphol Terminal 12 in November 2025, adding 5,000 square meters.
- Swissport launched Shanghai Pudong operations in June 2026, entering the world's second-largest cargo hub.
- May 2026 Swiftair Maroc and April 2026 CV Handling deals expand African cargo reach.
What critics are saying
- TWU sought SafeWork NSW prosecution in July 2026 over PPE and training failures.
- March 2026 protests cited damaged equipment, unsafe staffing, heat injuries, and worker surveillance.
- Airport-contract dependence creates existential risk if Qantas or other airlines re-source handling.
What makes Swissport unique
- Swissport runs 120+ cargo centers and 44-country airport handling scale.
- Its African network spans Johannesburg, Nairobi, Accra, Dar es Salaam, and Kilimanjaro.
- Swissport combines cargo handling, lounges, fuelling, and aviation hospitality under one operator.
Help us improve and share your feedback! Did you find this helpful?
Benefits
Wellness Program
Training Programs
401(k) Retirement Plan
Growth & Insights and Company News
6 month growth
↑ 19%1 year growth
↑ 19%2 year growth
↑ 23%Swissport invests in specialist cargo handling facility for Tanzania's Northern Circuit. (IN BRIEF) Swissport has opened a new 630-square-metre temperature-controlled cargo facility at Kilimanjaro International Airport, strengthening its African cargo network and increasing cold chain capacity for East Africa's growing perishables export market. The facility, already operational, supports storage temperatures from +2°C to +25°C and frozen storage from -10°C to -20°C, with capacity to handle up to 13,000 tons of cargo annually and accommodate 36 built-up cargo pallets, equivalent to around 180 tons. Designed for exporters, airlines and freight forwarders, it will support shipments including flowers, fresh produce, seafood, meat, pharmaceuticals and other temperature-sensitive cargo, while digital systems such as integrated weighing, mobile scanning and automated tracking improve visibility, traceability and processing speed. The investment also reflects Swissport's sustainability focus, with around 90 percent electric ground support equipment, LED lighting and ISO 14001 certification, and complements the company's cargo operations in Dar es Salaam and wider African gateways including Johannesburg, Nairobi and Accra. (PRESS RELEASE) ZURICH, 12-Aug-2026 - /EuropaWire/ - Swissport has strengthened its African cargo network with the opening of a new temperature-controlled cargo facility at Kilimanjaro International Airport, increasing cold chain capacity for East Africa's growing perishables export market. The new facility reinforces Swissport's position as a leading provider of specialist cargo handling services across Africa. Designed to support exporters, airlines and freight forwarders, the facility provides modern cold chain infrastructure for temperature-sensitive shipments. It will help protect cargo quality and integrity, improve operational efficiency and expand access to global markets. Dirk Goovaerts, CEO Continental Europe, Middle East, Africa & India, and Global Cargo Chair at Swissport, said the facility reflects Swissport's long-term commitment to Tanzania and strengthens the company's cargo network in one of East Africa's most important export regions. He said that as demand for perishables and other temperature-sensitive shipments continues to grow across Africa, customers increasingly value partners that combine local expertise with consistent global operating standards. Goovaerts added that the facility forms part of Swissport's wider strategy to invest in modern cargo infrastructure across Africa and support the safe and efficient handling of temperature-sensitive cargo. The new 630-square-metre facility is already operational. It has been developed to meet growing demand from exporters across Tanzania's Northern Circuit, one of East Africa's leading horticultural production regions. The facility also addresses long-standing capacity constraints and replaces the airport's previous cargo facility, which had served the industry since 1998. The site includes four temperature-controlled chillers and one freezer. It supports storage temperatures ranging from +2°C to +25°C, with dedicated frozen storage between -10°C and -20°C. The facility is designed to handle up to 13,000 tons of cargo annually. It can accommodate up to 36 built-up cargo pallets, equivalent to approximately 180 tons of cargo. The new infrastructure significantly increases Swissport's ability to handle perishable exports including flowers, fresh produce, seafood, meat and other temperature-sensitive products. It also adds capacity for pharmaceutical shipments and other specialist temperature-controlled cargo. Alongside modern cold storage, the facility incorporates advanced digital technologies. These include an Integrated Weighing System connected to Swissport's cargo management platform, mobile cargo scanning and automated cargo tracking capabilities. The technologies are designed to improve shipment visibility, support cargo traceability and provide customers with faster cargo processing. The Kilimanjaro cargo operation also reflects Swissport's commitment to more sustainable operations. Approximately 90 percent of its ground support equipment is electric. The facility also uses energy-efficient LED lighting and is certified to ISO 14001 environmental management standards. The investment forms part of Swissport's broader strategy to expand specialised cargo infrastructure at key air cargo gateways across Africa. In East Africa, the Kilimanjaro facility complements Swissport's established cargo operations in Dar es Salaam. It also forms part of a broader African cargo network that includes key gateways such as Johannesburg, Nairobi and Accra. Together with its global network of more than 120 cargo centres, Swissport provides airlines and freight forwarders with consistent handling standards, specialist expertise and integrated cargo services across international trade lanes. In Tanzania, Swissport offers a full range of cargo handling services, including general cargo, perishables, pharmaceuticals, dangerous goods, express freight, e-commerce shipments and specialist cargo handling. As a global provider of aviation services, Swissport said it will continue investing in modern cargo infrastructure across its network. The company's approach combines global scale, standardised operating procedures, digital capabilities and local expertise to support customers with safe, efficient and consistent cargo handling. Media Contact: MORE ON SWISSPORT, ETC.: EDITOR'S PICK:
Swissport targets flourishing African perishables market with Kilimanjaro investment. Cargo handler Swissport has invested in a new cold chain facility at Kilimanjaro International Airport to cater for growing perishables volumes in East Africa and as it continues its expansion on the continent. Swissport said the new 630 sq m facility has been developed to meet growing demand from exporters across Tanzania's Northern Circuit, one of East Africa's leading horticultural production regions. It also addresses longstanding capacity constraints and provides a modern replacement for the airport's previous cargo facility, which had served the industry since 1998, the company added in a press release. The facility features four temperature-controlled chillers and one freezer, supporting storage temperatures from +2°C to +25°C, alongside dedicated frozen storage between -10°C and -20°C. The facility is designed to handle up to 13,000 tons of cargo annually and can accommodate up to 36 built-up cargo pallets, equivalent to approximately 180 tons of cargo. "It significantly enhances Swissport's ability to handle perishable exports such as flowers, fresh produce, seafood, meat, and other temperature-sensitive products, while providing additional capability for pharmaceutical shipments and other temperature-sensitive cargo," the company explained. Dirk Goovaerts, Swissport chief executive for continental Europe, Middle East, Africa & India, and Global Cargo Chair, said: "As demand for perishables and other temperature-sensitive shipments continues to grow across Africa, customers increasingly value partners that combine local expertise with consistent global operating standards. "This facility forms part of our broader strategy to invest in modern cargo infrastructure across Africa, supporting the safe and efficient handling of temperature-sensitive shipments." The facility also incorporates advanced digital technologies, including an Integrated Weighing System connected to Swissport's cargo management platform, mobile cargo scanning, and automated cargo tracking capabilities. African expansion. The handler has been expanding its presence in Africa in recent years. In May 2026, the company announced the acquisition of Swiftair Maroc Acquisition that enabled it to enter Morocco's air cargo market. The deal secures a 3,700-square-meter airside warehouse at Mohammed V International Airport. Meanwhile, earlier in 2026, the company acquired a majority stake in CV Handling to extend ground and cargo operations across seven airports in Cabo Verde. And in 2023, the company expanded ground and logistics services to Moi International Airport in Kenya. "This investment forms part of Swissport's broader strategy to expand specialised cargo infrastructure at key air cargo gateways across Africa," the company said of the Tanzania investment. "In East Africa, the Kilimanjaro facility complements Swissport's established cargo operations in Dar es Salaam and forms part of a broader African cargo network that includes key gateways such as Johannesburg, Nairobi, and Accra." In 2025, Swissport's African operations handled around 387,000 tonnes of cargo, driven by demand for perishables, essential goods, and e-commerce shipments.
Swissport opens refrigeration facility in Tanzania. Aug 11, 2026 at 9:21 AM Swissport has expanded its cargo capacities in Africa with the opening of a new temperature-controlled warehouse at Kilimanjaro International Airport. This initiative aims to strengthen the supply chain for perishable goods in East Africa and solidify Swissport's position as a provider of specialized cargo handling on the continent. The new facility enhances handling capabilities for exporters, airlines, and freight forwarders by providing modern infrastructure for the cold chain. This protects the quality and integrity of temperature-sensitive shipments, increases operational efficiency, and expands access to global markets. Dirk Goovaerts, CEO for Continental Europe, the Middle East, Africa, and India, as well as Global Cargo Chair at Swissport, stated: "This facility reflects our long-term commitment to Tanzania and strengthens our cargo network in one of the key export regions of East Africa." He emphasized that the demand for perishable goods and other temperature-sensitive shipments in Africa continues to grow, and that customers increasingly value partners who combine local expertise with global standards. The new 630 m^2 facility is already operational and has been developed to meet the growing demand from exporters in northern Tanzania, one of the leading regions for horticultural production in East Africa. It also addresses long-standing capacity constraints and replaces the previous cargo facility at the airport, which had been in operation since 1998. The facility features four temperature-controlled cold rooms and a freezer, supporting storage temperatures from +2°C to +25°C, as well as special freezing conditions between -10°C and -20°C. The facility can handle up to 13,000 tons of cargo annually and accommodate up to 36 completed cargo pallets, which corresponds to approximately 180 tons of cargo. This significantly enhances Swissport's ability to handle exports of perishable goods such as flowers, fresh produce, seafood, meat, and other temperature-sensitive products. Additionally, the facility provides extra capacity for pharmaceutical shipments and other temperature-sensitive cargo. In addition to modern cold storage, the facility integrates advanced digital technologies, including an integrated weighing system connected to Swissport's cargo management platform, mobile cargo tracking, and automated shipment tracking. These technologies improve shipment visibility, support traceability, and enable faster processing of cargo. The cargo operation at Kilimanjaro also reflects Swissport's commitment to sustainable operations. Approximately 90 percent of the ground support equipment used is electric, the lighting is energy-efficient, and the facility is certified to ISO 14001 for environmental management. This investment is part of a broader strategy by Swissport to expand specialized cargo infrastructure at key air freight hubs in Africa. The facility in Kilimanjaro complements Swissport's existing cargo operations in Dar es Salaam and is part of a larger African cargo network that includes key hubs such as Johannesburg, Nairobi, and Accra. With a network of over 120 cargo centers worldwide, Swissport offers airlines and freight forwarders consistent handling standards, expertise, and integrated cargo services across international trade routes. In Tanzania, Swissport provides a comprehensive range of cargo handling services, including general cargo, perishable goods, pharmaceutical products, hazardous materials, express freight, e-commerce shipments, and specialized cargo handling.
Swissport expands African cargo network with new Kilimanjaro cold chain facility. 11 Aug 2026 Swissport has strengthened its African cargo network with the opening of a new temperature-controlled cargo facility at Kilimanjaro International Airport, increasing cold chain capacity for East Africa's growing perishables export market while reinforcing Swissport's position as a leading provider of specialist cargo handling across Africa. The new facility enhances cargo handling capacity for exporters, airlines, and freight forwarders by providing modern cold chain infrastructure that protects the quality and integrity of temperature-sensitive shipments, improves operational efficiency, and expands access to global markets. "This facility reflects our long-term commitment to Tanzania and reinforces Swissport's cargo network in one of East Africa's most important export regions," said Dirk Goovaerts, CEO Continental Europe, Middle East, Africa & India, and Global Cargo Chair. "As demand for perishables and other temperature-sensitive shipments continues to grow across Africa, customers increasingly value partners that combine local expertise with consistent global operating standards. This facility forms part of our broader strategy to invest in modern cargo infrastructure across Africa, supporting the safe and efficient handling of temperature-sensitive shipments." Already operational, the new 630 m^2 facility has been developed to meet growing demand from exporters across Tanzania's Northern Circuit, one of East Africa's leading horticultural production regions. It also addresses longstanding capacity constraints and provides a modern replacement for the airport's previous cargo facility, which had served the industry since 1998. The facility features four temperature-controlled chillers and one freezer, supporting storage temperatures from +2°C to +25°C, alongside dedicated frozen storage between -10°C and -20°C. Designed to handle up to 13,000 tons of cargo annually, the facility can accommodate up to 36 built-up cargo pallets, equivalent to approximately 180 tons of cargo. It significantly enhances Swissport's ability to handle perishable exports such as flowers, fresh produce, seafood, meat, and other temperature-sensitive products, while providing additional capability for pharmaceutical shipments and other temperature-sensitive cargo. In addition to modern cold storage, the facility incorporates advanced digital technologies, including an Integrated Weighing System connected to Swissport's cargo management platform, mobile cargo scanning, and automated cargo tracking capabilities. These technologies improve shipment visibility, support cargo traceability, and provide customers with faster, cargo processing. The Kilimanjaro cargo operation also reflects Swissport's commitment to sustainable operations, using approximately 90 percent electric ground support equipment, incorporates energy-efficient LED lighting, and is certified to ISO 14001 environmental management standards. This investment forms part of Swissport's broader strategy to expand specialized cargo infrastructure at key air cargo gateways across Africa. In East Africa, the Kilimanjaro facility complements Swissport's established cargo operations in Dar es Salaam and forms part of a broader African cargo network that includes key gateways such as Johannesburg, Nairobi, and Accra. Together with its network of more than 120 cargo centers worldwide, Swissport provides airlines and freight forwarders with consistent handling standards, specialist expertise, and integrated cargo services across international trade lanes. In Tanzania, Swissport provides a full range of cargo handling services, including general cargo, perishables, pharmaceuticals, dangerous goods, express freight, e-commerce shipments, and specialist cargo handling.
London City Airport to open luxury lounge in 2027. London City Airport has announced plans to open its first luxury pre flight hospitality lounge, developed in partnership with Swissport International's Aspire Pre Flight Hospitality brand, as the airport approaches its 40th anniversary in 2027. The new space forms part of London City's wider growth strategy as it targets nine million passengers a year. Construction is already underway, with the lounge scheduled to open in early 2027. It will be available to all departing passengers seeking an elevated pre flight experience. Guests will enter through a modern, hotel style lobby located within the departures lounge, creating a seamless transition from security to a calm, premium environment. Inside, the lounge will feature a contemporary design aesthetic and views of London City Airport's distinctive runway. The space will include a centrepiece cocktail bar and a barista station serving locally roasted coffee, complemented by an artisanal food and beverage menu inspired by London and global travel. For business travellers and premium leisure guests, a dedicated workspace will offer extensive seating and private booths for calls and focused work. Andy Cliffe, CEO at London City Airport, said the partnership with Aspire Pre Flight Hospitality marks an important milestone in the airport's evolution. "The introduction of this exclusive experience is answering a clear demand from passengers and will elevate our unrivalled customer offer and reputation as London's most loved airport." Karen Cox, CEO United Kingdom & Ireland at Swissport International, said the project reflects strong growth in the premium pre flight market. "Aspire is leading the way, constantly innovating and improving its guest experience to reflect the new demands of the discerning traveller." The announcement follows London City Airport's major upgrade of its main departures lounge in 2024, highlighting its commitment to growth and future focused investment. The new lounge will be unaffiliated with any airline and accessible to all passengers via online booking, walk in purchase, and later through an annual membership programme. Further details, including luxury brand partnerships and opening timelines, will be shared closer to launch.