Butler

Job Description

As a Butler at Cambridge House, you will deliver a highly personalised service defined by discretion, attentiveness and an exceptional eye for detail. From anticipating guest preferences to coordinating every aspect of their stay, you will ensure each experience is seamless, considered and tailored to the individual. With a natural understanding of the finer details of hospitality, you will build meaningful, professional connections with guests and provide a level of care that makes them feel truly at home. Joining us during our pre-opening phase, you will play a key role in establishing the standards, traditions and distinctive approach to Butler service that will define the Cambridge House experience.

Key Responsibilities:

• Deliver personalised Butler service throughout the guest journey, anticipating needs and creating thoughtful experiences that reflect the character of Cambridge House.

• Prepare for arrivals by reviewing guest preferences, coordinating bespoke amenities and ensuring every room or suite is presented with care and attention to detail.

• Build rapport with guests through attentive listening, intuitive service and a warm, discreet approach that respects their privacy.

• Coordinate guest requests across departments, ensuring clear communication, timely follow-up and a seamless experience from beginning to end.

• Share your knowledge of Cambridge House and London, offering considered recommendations and arranging experiences that connect guests with the best of the city.

• Maintain accurate guest profiles and service records, while upholding the highest standards of confidentiality, presentation and professional conduct.

• Respond to queries and requests with composure, sound judgement and a solutions-focused mindset.

• Contribute to the development of our Butler service, sharing ideas and working collaboratively with team members to establish thoughtful rituals and exceptional standards from opening day.

Qualifications

• Previous experience in Butler service within a luxury hotel.

• A meticulous eye for detail, strong organisational skills and the ability to anticipate needs before they are expressed.

• Exceptional communication and interpersonal skills, with a natural ability to build rapport and make guests and fellow team members alike feel comfortable and understood.

• A discreet, trustworthy and professional manner, with an instinctive understanding of guest privacy and confidentiality.

• A commitment to the highest standards of personal presentation, service etiquette and guest care.

• A willingness to work flexibly across shifts, including weekends and bank holidays.

• Right to work in the United Kingdom.

Additional Information

Auberge Collection is a portfolio of extraordinary hotels, resorts, residences and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine, innovative wellbeing, and gracious yet unobtrusive service. With 30 one-of-a-kind hotels, resorts, and residences, Auberge invites guests to create unforgettable stories in some of the world’s most desirable destinations.

For more information: auberge.com

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