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Accor

Global hotel management, franchising, loyalty programs

Night Auditor

Hotel Guest ServicesConfirmed live in the last 24 hours
Full-timeProvidencia, Santiago Metropolitan Region, ChileNo salary listedIn-person

About the Job

Requirements

  • Experience in the hotel industry and in functions related to the role description.
  • Proficiency with Opera Cloud.

Responsibilities

  • Ensure compliance with established processes and procedures for the area, welcome guests and clients at the desk or by phone, and meet service and brand standards.
  • Receive and identify guests and clients at the desk and provide information and clarifications about reservations, flight confirmations, complaint contacts, directions, and other matters throughout their stay.
  • Check reservations, collect and verify personal details and required documents, register guests in the system, ensure compliance with rules for minors' accommodation, and hand over room keys.
  • Check guests out, close bills, receive and organize payments, and create and organize relevant files.
  • Ensure compliance with reception procedures and carry out billing procedures.
  • Follow basic emergency procedures and contact the responsible personnel in situations such as internet failure, lack of hot water, leaks, or power outages.
  • Carry out computer backup and server procedures.
  • Mediate conflicts and intervene in critical or typical guest situations, and report information, irregularities, and problems from the shift to the immediate supervisor.
  • Enter guest reservation information into the system.
  • Offer and operate the loyalty program in accordance with established rules.
  • Generate invoices and issue bank receipts for the day's invoices, verify the details, and send them to the Administration department when necessary.
  • Complete shift handovers in strict accordance with established procedures.
  • Answer the phone in accordance with brand standards.

About the Company

Accor

Global hotel management, franchising, loyalty programs

Accor operates a global portfolio of hotel brands spanning economy to luxury, providing hotel management and franchising services in the travel and tourism sector. Its revenue comes from room bookings, food and beverage services, and management fees earned from franchised properties. The company runs a loyalty program called A Club to boost guest retention and engagement. Growth is aided by strategic acquisitions, such as Adoria for corporate catering solutions and a stake in Squarebreak for upscale villa rentals. Accor pairs global expertise with local knowledge to deliver consistent hospitality experiences at scale, while pursuing sustainability and positive impact on guests, communities, and the environment. The overall goal is to offer reliable, high-quality experiences across markets and to grow responsibly through responsible expansion and sustainable practices.

Company size
10,001+
Company stage
IPO
Headquarters
Issy-les-Moulineaux, France
Founded
1967

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