Social & Community ServicesCase Management & Advocacy
About the job
Requirements
A high school diploma is required.
One year of experience in a substance use and/or mental health treatment environment is required.
Demonstrated critical thinking, sound reasoning, and judgment.
Effective communication skills and processes.
Demonstrated computer proficiency.
Ability to identify client needs and help clients use available support systems and community resources.
Knowledge of accepted principles of client record management and ability to document appropriately.
Ability to establish rapport and assist clients in building and achieving measurable treatment goals and objectives.
Ability to provide education and information to individuals and groups concerning substance abuse and/or mental health issues.
Knowledge of privacy practices and adherence to HIPAA and confidentiality policies when responding to inquiries for client information or copies of information.
Adherence to acceptable ethical and behavioral standards of conduct.
Ability to prioritize tasks and responsibilities and complete duties within the allotted time.
Ability to lift up to 25 pounds and walk up and down stairs during emergency drills or situations.
Responsibilities
Provide case management sessions to clients at the frequency determined by the Clinical Director.
Document client progress accurately and in a timely manner.
Present psychosocial and diagnostic information to the treatment team clearly and concisely.
Review the initial treatment plan and case management issues with the client during the first session and ensure client and team responsibilities are understood and progressing.
Develop SMART treatment goals and objectives as needed.
Develop interventions and state their planned frequency as they relate to continuing care.
Continue the treatment planning process throughout the patient’s treatment stay and coordinate with the treatment team to complete the plan.
Review assessments from referring facilities and identify case management issues requiring further attention, such as housing, support systems, and recovery resources.
Assist clients with internal and external resources, including community agencies and local support groups, through the continuing care plan.
Assist clients in managing legal, financial, vocational, and other outside stressors in the best interests of their recovery progress.
Contact referral sources and other key members of the client’s care team to gather additional information.
Maintain regular contact with families when applicable and provide additional resources.
Maintain open communication with facility staff, attending clinicians and physicians, clients, and families.
Assist in clinical interventions and client staffing when needed.
Perform other duties as assigned.
Desired Qualifications
An associate degree or higher, preferably in social work, counseling, human services, business administration, or a closely related field.
Experience in start-up environments.
Experience working with state licensing requirements and accreditation standards.
Fostering a healthy and positive team approach with staff.
CLINICAL CASE MANAGER
JOB SUMMARY Are you driven, ambitious, and solution-focused? Do you want to help change lives and motivate others? Then we have the job for you!
The Clinical Case Manager is responsible for performing a wide variety of client care activities, as it relates to case management services, treatment planning, continuing care planning, and discharge planning. The Clinical Case Manager will collaborate with Treatment Team members to formulate individualized treatment plans and assist in coordinating discharge planning for each patient. The Clinical Case Manager will also have the responsibility for maintaining communication with the referral source and other services provided.
Provides case management sessions to clients at the necessary frequency per Clinical Director.
Document the client’s progress accurately and in a timely manner.
Present psychosocial and diagnostic information to treatment team in a clear, concise manner.
Treatment Planning
Review initial treatment plan and any case management issues during first session with client and ensure the client and team responsibilities are understood and in progress.
As needed, develop clearly stated treatment goals and objectives that are SMART (specific, measurable, attainable, realistic, and timely).
As needed, develop interventions that will accomplish goals and objectives and state the planned frequency of interventions as it pertains to continuing care.
Continue treatment planning process throughout patient’s treatment stay (i.e., medical, legal, and employment issues, problematic behaviors, etc.) and coordinate with treatment team to complete plan.
Continuing Care Planning, Discharge Planning, and Referrals
Review assessments from referring facilities and identify potential case management issues that require further attention and remediation (i.e., housing, support system, recovery resources, etc.).
Assist client with internal and external resources (i.e., community agencies, local support groups, etc.) as needed on continuing care plan.
Assist client in managing outside stressors (legal, financial, vocational, etc.) according to the best interests of the client’s progress in recovery.
Contact referral source(s) and other key individuals from client’s care team to gather additional information, as necessary.
If applicable, maintain regular contact and open communication with families, and provide them with additional resources.
Maintain open communication lines with facility staff, attending clinicians and physicians, clients and families.
OTHER FUNCTIONS AND RESPONSIBILITIES
Assist in clinical interventions and staffing of clients, if needed.
Performs other duties as assigned.
QUALIFICATIONS
High School Diploma required.
Associate degree or higher, preferred in either social work, counseling, human services, business administration, or closely related field.
One year of experience in a substance use and/or mental health treatment environment required.
Experience in start-up environments is preferred.
Experience working with state licensing requirements and accreditation standards preferred.
Demonstrates critical thinking, sound reasoning and judgement.
Effective communication skills and processes.
Fosters a healthy and positive team-approach with staff.
Demonstrated computer proficiency.
COMPETENCIES -- KNOWLEDGE, SKILLS, and EXPERIENCE
Ability to identify client needs that cannot be met by the counselor or agency and assists clients to utilize the support systems and community resources available.
Demonstrate knowledge of accepted principles of client record management and document appropriately
Ability to establish rapport, address and assist client in building and achieving measurable treatment goals and objectives
Ability to provide education and information to individuals and groups, through formal and/or informal processes, concerning their substance abuse and/or mental health issues.
Demonstrate appropriate privacy practices and adherence to HIPAA and confidentiality policies when responding to inquiries for client information or copies of information.
Demonstrated adherence to acceptable ethical and behavioral standards of conduct.
Demonstrates the ability to prioritize tasks and responsibilities and complete duties in the allotted time.