Housekeeping Manager

Description

ABOUT US

Crystal Creek Hospitality is a collection of independently spirited and branded hotels focused on remarkable hospitality™. We see every day as an opportunity to enrich the lives of our employees, guests, and communities. Our vision, mission, values and commitments are at the core of every decision we make and every person we hire. No heroes, no egos–just a diverse group of individuals with solid relationships built on a foundation of trust that honors our employees, guests, and investors.

OUR VALUES

We Engage and We Listen

We Care and We Own

We Provide and We Ensure

We Appreciate and We have Fun

JOB OVERVIEW

 Lead the Team Behind Charleston's Most Memorable Luxury Guest Experiences

At Planters Inn, excellence begins long before a guest checks in. It starts with immaculate guestrooms, beautifully maintained public spaces, and a team that takes pride in creating an exceptional experience for every visitor. We are seeking a passionate and experienced Housekeeping Manager to help lead one of Charleston's premier luxury hospitality teams.

This leadership role is ideal for a hospitality professional who thrives in a luxury environment, values team development, and understands that housekeeping is at the heart of the guest experience. The Housekeeping Manager will play a key role in ensuring every room, suite, and public space reflects the high standards that have made Planters Inn one of Charleston's most celebrated hotels.

If you are a hands-on leader who takes pride in operational excellence, team engagement, and delivering flawless guest experiences, we would love to meet you.

POSITION SUMMARY 

The Housekeeping Manager partners with the Director of Housekeeping to oversee all housekeeping operations, ensuring exceptional cleanliness, organization, and presentation throughout the hotel. This role leads daily departmental operations while focusing on quality assurance, team development, inventory management, guest satisfaction, and operational efficiency.

The ideal candidate combines a strong eye for detail with a passion for leadership and luxury hospitality. They understand that every guest room and public space contributes to the overall guest experience and take pride in maintaining the highest standards of cleanliness and presentation.

REPORTS TO

Director of Housekeeping

ESSENTIAL JOB FUNCTIONS

Leadership & Team Development

• Lead, coach, and motivate the housekeeping team to deliver exceptional results
• Foster a positive, respectful, and high-performance work environment
• Assist with recruiting, hiring, onboarding, training, and performance management
• Develop team members through ongoing coaching, mentoring, and skills development
• Lead by example, maintaining high standards of professionalism and accountability

Quality Assurance & Guest Experience

• Ensure all guestrooms, suites, public areas, and back-of-house spaces meet luxury hospitality standards
• Perform room inspections and quality assurance audits
• Establish and maintain cleaning and preventative maintenance schedules
• Respond promptly and professionally to guest concerns or special requests
• Partner with Front Office and Engineering teams to ensure guest expectations are consistently exceeded
• Monitor guest feedback and implement improvements to enhance satisfaction

Operational Excellence

• Oversee daily housekeeping operations and workflow management
• Prioritize departmental needs and allocate resources effectively
• Maintain staffing levels to support operational demands
• Ensure compliance with all housekeeping policies, procedures, and brand standards
• Monitor departmental productivity and operational performance metrics
• Develop and maintain housekeeping documentation, inspections, audits, and training materials

Inventory & Financial Management

• Manage housekeeping inventories, linen supplies, guest amenities, and cleaning products
• Assist with departmental budgeting and expense management
• Control purchasing and monitor costs while maintaining quality standards
• Ensure proper care, maintenance, and utilization of equipment and supplies
• Develop systems to support payroll administration, work orders, inventory tracking, and operational reporting

Safety & Sustainability

• Champion workplace safety and cleanliness standards
• Ensure compliance with health and safety procedures
• Identify and report potential hazards and maintenance concerns
• Support environmental initiatives and sustainable housekeeping practices
• Promote responsible stewardship of hotel resources and equipment

Cross-Functional Collaboration

• Partner closely with Front Office, Engineering, Food & Beverage, and Leadership teams
• Maintain effective communication across departments
• Support property improvements, renovations, and special projects
• Contribute ideas for operational enhancements, guest satisfaction improvements, and efficiency gains

The Ideal Candidate

You are:

• Passionate about hospitality and creating exceptional guest experiences
• A hands-on leader who enjoys working alongside their team
• Highly organized and detail-oriented
• Skilled at balancing quality, efficiency, and employee engagement
• A coach and mentor who helps others succeed
• Committed to creating a culture of accountability, teamwork, and excellence
• Proud to represent one of Charleston's most respected luxury hotels

PHYSICAL DEMANDS & WORK ENVIRONMENT

The physical demands & work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel, reach with hands and arms; talk or hear; and taste or smell. The employee frequently is required to walk and climb or balance. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.

STANDARD SPECIFICATIONS

Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.

A review of this description has excluded the marginal functions of the position that are incidental to the performance of fundamental job duties. All duties and requirements are essential job functions.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to perform any other job-related duties assigned by their direct report.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship.

Requirements

ESSENTIAL REQUIREMENTS

Required

• Minimum three years of housekeeping leadership experience in a hotel, resort, or luxury hospitality environment
• Prior supervisory or management experience
• Strong knowledge of housekeeping operations, procedures, and industry best practices
• Experience conducting quality inspections and maintaining service standards
• Strong organizational and time-management skills
• Excellent communication and interpersonal abilities
• Experience utilizing housekeeping management technology, scheduling systems, and operational software
• Ability to work a flexible schedule, including weekends and holidays as business needs require

Preferred

• Luxury hotel, boutique hotel, Forbes, AAA Four Diamond, Marriott Luxury, Hilton Curio, or independent luxury hotel experience
• Bilingual English/Spanish
• Experience leading multicultural teams
• Knowledge of Charleston's hospitality market and guest expectations