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Toku

Real-time payment processing platform with analytics

AI Operations Intern

Natural Language Processing & LLMsUpdated on Nov 13
InternshipR$2.5k

About the Job

Requirements

  • Be a student or recent graduate in Software Engineering.
  • Be available to work 20 hours per week for 3 months.
  • Have intermediate conversational proficiency in English or Spanish in addition to Portuguese.
  • Demonstrate analytical ability and attention to detail to listen to conversations, identify improvement opportunities, and prepare quality feedback reports.

Responsibilities

  • Collaborate with the Product team to identify improvement opportunities and use cases for the agents.
  • Support the configuration, testing, and adjustment of AI agents used in a key Toku product.
  • Document processes, workflows, and learnings related to the use of AI agents.
  • Conduct tests and quality validations to evaluate agent behavior.
  • Support the team's administrative and operational tasks as needed.

Desired Qualifications

  • Be motivated to learn, contribute ideas, and participate in the continuous improvement of an AI product.

About the Company

Toku

Real-time payment processing platform with analytics

Toku provides payment processing tools for businesses through a web application that shows real-time transaction details to monitor and manage payments. The product works on a subscription model, with fees based on business size and service level, and includes analytics and customer support. It differentiates itself by offering real-time visibility and strong reliability (100% uptime in the last 90 days) for a wide range of business clients with scalable pricing. Its goal is to help businesses efficiently manage payments and improve customer experience through a dependable platform.

Company size
201-500
Company stage
Series A
Total funding
$57.2M
Headquarters
Santiago, Chile
Founded
2020

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