Full-Time

Customer Adoption Manager

Confirmed live in the last 24 hours

Definitive Healthcare

Definitive Healthcare

501-1,000 employees

Healthcare commercial intelligence and analytics provider

Data & Analytics
Healthcare

Entry, Junior, Mid

Framingham, MA, USA

Category
Customer Success Management
Sales & Account Management
Required Skills
Tableau
Salesforce
Data Analysis
Excel/Numbers/Sheets
PowerPoint/Keynote/Slides
Requirements
  • 1-4 years of experience in a customer-facing role for a technology company (preferably SaaS).
  • Strong analytical skills and the ability to think creatively to identify and solve problems.
  • Proven success in managing multiple competing priorities.
  • Exceptional communication/writing skills, and the ability to speak up, share ideas, and solicit & incorporate feedback.
  • Highly proficient in Microsoft Excel, comfortable with Salesforce and PowerPoint.
  • Experience with data analysis software (Tableau, MS Power BI, etc.) and ChurnZero a plus.
  • Customer-first mentality; ability to empathize and build customer relationships.
  • Coachable, open to feedback and dedicated to constant self-improvement.
Responsibilities
  • Proactively monitor a variety of performance indicators across the customer base.
  • Design plays and programs to get users 'back on track' when an area of risk in a specific customer or an entire customer cohort is identified.
  • Identify and track success metrics for each project and report weekly on each project’s status.
  • Work cross-functionally with Customer Success Managers, Account Executives/Managers, and other members of the team to deliver the right live training, e-learning, workshops, or documentation to increase client engagement and product adoption.
  • Work with manager to prioritize requests from the team with self-identified projects.
Definitive Healthcare

Definitive Healthcare

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Definitive Healthcare provides healthcare commercial intelligence by gathering and analyzing data to assist businesses in the healthcare sector. Their clients include biopharmaceutical companies, medical device manufacturers, and healthcare providers. The company offers subscription-based access to a comprehensive database and analytics tools, allowing clients to identify market opportunities and understand competitive landscapes. This model supports both large enterprises and smaller organizations by offering various service tiers. Definitive Healthcare stands out from competitors by focusing on actionable intelligence that accelerates commercial success. Additionally, the company fosters a positive workplace culture, emphasizing diversity and employee benefits, which contributes to its reputation as a great place to work.

Company Stage

IPO

Total Funding

$9.1M

Headquarters

Framingham, Massachusetts

Founded

2011

Growth & Insights
Headcount

6 month growth

-4%

1 year growth

-4%

2 year growth

-4%
Simplify Jobs

Simplify's Take

What believers are saying

  • Winning the 2024 Databricks Healthcare and Life Sciences Partner of the Year Award highlights Definitive Healthcare's industry leadership and innovation.
  • The launch of the redesigned mobile app enhances user access to healthcare commercial intelligence, potentially increasing client engagement and satisfaction.
  • The appointment of Kevin Coop as CEO, with his extensive experience in data-focused businesses, positions the company for accelerated growth and profitability.

What critics are saying

  • Frequent changes in executive leadership, such as the recent CEO transition, can lead to strategic instability and uncertainty for employees.
  • The competitive landscape in healthcare data analytics is intense, requiring continuous innovation to maintain market position.

What makes Definitive Healthcare unique

  • Definitive Healthcare specializes in healthcare commercial intelligence, providing tailored insights that are crucial for biopharmaceutical companies, medical device manufacturers, and healthcare providers.
  • Their subscription-based model offers scalable access to a comprehensive database and analytics tools, ensuring both large enterprises and smaller organizations can benefit.
  • The company's commitment to diversity, equity, and inclusion, along with numerous workplace awards, sets it apart as an attractive employer in the healthcare data analytics sector.

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